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Fairmont Hotel Macdonald

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Traveller (390)
Room & Suite (333)
Dining (63)
Overview
  • Excellent61%
  • Very good27%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
“gold floor”(40 reviews)
“room restaurant”(12 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star accommodation
All hotel details
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Reviews (1,251)
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1,224 results
Traveller rating
717
331
111
46
19
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LanguageEnglish
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717
331
111
46
19
Show reviews that mention
All reviewsconfederation loungegold floorroom restaurantoverlooking the rivernorth saskatchewan riverbeautiful hotelsteam roomvalet parkingself parkan upgradedowntown edmontonbed was very comfortablewould highly recommend this hotelharvestsmudgesbrunchwedding
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1 - 5 of 1,224 reviews
Reviewed yesterday

Dew Johnny was a great waiter. We had high tea for grandma's 89 birthday and they even made her a special dessert plate, staff payed attention and never once did we have to look for them to ask for something they were always there filling...More

Thank ana302018
Reviewed yesterday via mobile

Came to the Fairmont MacDonald with 4 of my friends to enjoy their patio for lunch. Still not able to decide if their food was outstanding or the service.Loved the Halibut burger. Meat platter was very good. Cocktails are yumm. We are coming back for...More

Thank anjalipotdar
Response from JoslynBlack, Public Relations Manager at Fairmont Hotel MacdonaldResponded yesterday

Thank you for feedback. We're delighted you got to enjoyed our beautiful patio and had such a great dining experience. We look forward to welcoming you again soon! Warm regards, Joslyn Black Communications Manager

Reviewed 1 week ago via mobile

The hotel was clean. Employees were great. But staff's response to unnecessary noise fell woefully short. We follow the rules. We tip staff well. But a wedding party apparently thought it owned the hotel. Very loud, with people spilling out into the hallway, driking alcohol,...More

Thank Johnkelowna
Response from JoslynBlack, Public Relations Manager at Fairmont Hotel MacdonaldResponded 3 days ago

We appreciate you taking the time to share your feedback with us. We are disappointed to hear that your experience did not meet our standards of customer service excellence that we strive to provide. We will be taking your feedback and sharing it with the...More

Reviewed 1 week ago via mobile

Stayed here for multiple times and it’s still amazing. Very clean and staffs are very friendly. We’ll go back to this hotel again. The garden at the back is the best view. Food at the harvest Room Restaurant is also one of the best.

Thank Bruce-sheena R
Response from JoslynBlack, Public Relations Manager at Fairmont Hotel MacdonaldResponded 5 days ago

Thank you for feedback. We're delighted you got to enjoyed our amenities. We look forward to welcoming you again soon! Warm regards, Joslyn Black Communications Manager

Reviewed 1 week ago

My family had a wonderful stay at this hotel. The staff were super friendly and helpful. The room was beautiful and very spacious. We spent some time in the pool, which the kids loved. We will definitely stay here again on future trips to Edmonton.

Review collected in partnership with fairmont.com
Thank leanneskelland
View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 161 - USD 281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Edmonton
#3 Green Hotel in Edmonton
#4 Romantic Hotel in Edmonton
#7 Business Hotel in Edmonton
#8 Family Hotel in Edmonton
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 161 - USD 281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Edmonton
#3 Green Hotel in Edmonton
#4 Romantic Hotel in Edmonton
#7 Business Hotel in Edmonton
#8 Family Hotel in Edmonton
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (390)
Room & Suite (333)
Dining (63)
Pool & Beach (27)
Amenities (56)
Business Centre & Event Rooms (7)
Questions & Answers
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Framacc
UPDATE: Following our weekend at the Fairmont Hotel Macdonald, I received a follow up call from a very helpful and understanding David Paquet, the Director of the Front Office to discuss our issues. He was very apologetic, accepted our issues weren't in the true spirit of the usual standards of the hotel and was very helpful for future bookings (by offering an upgrade should we wish to stay again) as well as some compensation for our weekend. My point was that it would be a shame for another couple to experience the same as we had and I suggested that he also actually have a look at room 524. My review was fact, however I feel a lot happier now that we have received some professional customer service from Mr David Paquet. It's just a shame the same level of service wasn't apparent during our stay but I'm sure these issues will all be addressed going forward. Frank
23 March 2018|
AnswerShow all 3 answers
Response from G6576QVlisan | Reviewed this property |
My many stays at the Edmonton Fairmont MacDonald have been handled always with the utmost decorum. I’m very glad to hear of their quick and complete response to any issues that had arisen during your stay, Frank. Not... More
0
Votes
Kim S
6 December 2016|
AnswerShow all 7 answers
Response from Eric_the_Bish | Reviewed this property |
Yes for all, on request.
0
Votes
Kim S
28 October 2016|
AnswerShow all 2 answers
Response from GarrettTurta | Property representative |
Thank you for your comment, please contact the Fairmont Gold floor concierges directly at 780 429 6491. Regards
0
Votes
Room Tips
"We've experienced both river view and city view rooms at this hotel. Both are very good."
Read review
"The Harvest Room should be a stop even if you are not staying at the hotel but in Edmonton for a short visit."
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"South side river views are best"
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"Ask for a view of the North Saskatchewan River Valley."
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