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Fairmont Hotel Macdonald

About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Stately Downtown Hotel located 30 km from international airport.
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Property amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Wheelchair Access
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Breakfast Available
Sauna
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Great View
River View
HOTEL CLASS
Reviews & more
1,325Reviews
829Photos
13Q+A
100Room tips
Traveller rating
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  • 356
  • 114
  • 49
  • 23
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  • English
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room was tired, billing mistakes ,web check in no faster.The upgraded room was beside the elevator and noisy.Went to the business centre to do online checkin for my flight and it had closed down but the signs in the elevator still directed you to it.
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Review collected in partnership with fairmont.com
Response from Sightsee787237, Sales & Catering Coordinator at Fairmont Hotel Macdonald
Responded 2 days ago
Thank you for taking the time to share your feedback. We appreciate all feedback as it will help our team grow and improve. We are disappointed that this was your experience as this does not exemplify our service excellence standards. Best regards, Maria Romero Sales & Catering Coordinator
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Surprise staycation for my wife’s birthday The hotel staff did an amazing job for us but her in particular acknowledging her birthday in subtle but meaningful ways .Special thanks to Smudge the hotels highest ranking canine ,who sat with us after our relaxing massage , probably m
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Review collected in partnership with fairmont.com
Response from Sightsee787237, Sales & Catering Coordinator at Fairmont Hotel Macdonald
Responded 2 days ago
Let me start by saying happy belated birthday to your wife. We feel honoured that you chose to spend her birthday celebrations with us! We and Smudge appreciate your wonderful feedback and look forward to welcoming you again. Warm regards, Maria Romero Sales & Catering Coordinator
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Thank you for the surprising upgrade during my stay. Unwinding on the gold floor lounge and staying in the upgraded rooms was a fantastic experience. Hotel staff at the Macdonald is always first class. Thank you, thank you, thank you!
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Response from Sightsee787237, Sales & Catering Coordinator at Fairmont Hotel Macdonald
Responded 6 days ago
Thank you for feedback. We're delighted you got to enjoyed our amenities and our exclusive Fairmont Gold. We look forward to welcoming you again soon! Warm regards, Maria Romero Sales & Catering Coordinator
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This hotel offers more than just a nice and cozy room. Food and services they provide are amazing and the spa/gym is top notch. It's truly an iconic place in Edmonton, the property has so much history I could almost feel it while chilling in the grandiose lounge...I highly recomm
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Response from Sightsee787237, Sales & Catering Manager at Fairmont Hotel Macdonald
Responded 6 days ago
Thank you for feedback. We're delighted you got to enjoyed our amenities.We look forward to welcoming you again soon! Warm regards, Maria Romero Sales & Catering Manager
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We stayed on the gold floor and had access to their gold lounge. The lounge did not have as many food options as others I have stayed in but it was adequate. Alcohol was not included in the lounge access which I found strange since I have stayed in many Fairmont properties worldw
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Response from Maria R, Sales & Catering Coordinator at Fairmont Hotel Macdonald
Responded 1 week ago
We appreciate you taking the time to share your feedback with us. We will be taking your feedback and sharing it with the team so your next stay can be perfect. We look forward to welcoming you back in the near future. Warm regards, Maria Romero Sales & Catering Coordinator
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorFairmont Hotel Macdonald
The Signature King Suite at the Fairmont Hotel Macdonald
Professional photo exclusively commissioned by TripAdvisorFairmont Hotel Macdonald
The Farimont One-Bedroom King Suite at the Fairmont Hotel Macdonald
Professional photo exclusively commissioned by TripAdvisorFairmont Hotel Macdonald
The Fairmont View Room with King Bed at the Fairmont Hotel Macdonald
Professional photo exclusively commissioned by TripAdvisorFairmont Hotel Macdonald
The Fairmont Room with Two Double Beds at the Fairmont Hotel Macdonald
Professional photo exclusively commissioned by TripAdvisorFairmont Hotel Macdonald
The Deluxe View Room with Two Double Beds at the Fairmont Hotel Macdonald
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UPDATE: Following our weekend at the Fairmont Hotel Macdonald, I received a follow up call from a very helpful and understanding David Paquet, the Director of the Front Office to discuss our issues. He was very apologetic, accepted our issues weren't in the true spirit of the usual standards of the hotel and was very helpful for future bookings (by offering an upgrade should we wish to stay again) as well as some compensation for our weekend. My point was that it would be a shame for another couple to experience the same as we had and I suggested that he also actually have a look at room 524. My review was fact, however I feel a lot happier now that we have received some professional customer service from Mr David Paquet. It's just a shame the same level of service wasn't apparent during our stay but I'm sure these issues will all be addressed going forward. Frank
My many stays at the Edmonton Fairmont MacDonald have been handled always with the utmost decorum. I’m very glad to hear of their quick and complete response to any issues that had arisen during your stay, Frank. Not surprised, to say the least...as on many occasions they went above and beyond the call of duty on our behalf. One time, as I checked in for one of my daughter’s 16th birthday stays, I had somehow misjudged the amount of our stay, and even though I did not expect anything to be done about it...when I checked out, it had been adjusted!!! That’s why I’ve kept going back. My mistake only happened that one time, yet they always seem to have that extra smile and excellent service beyond my expectations.
0 votes
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Is there evening turn down service?
Yes for all, on request.
0 votes
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I booked the Club floor room over Christmas. I saw recently on website that the Club Lounge will be closed. They say you get a voucher for breakfast in the restaurant and a free appy voucher. This is not what I expect for Gold Floor service. Is this true? If so, why wasn't I informed? Why I book the Gold Floor is the convenience of the Gold Lounge so I don't have to go to restaurant!
Thank you for your comment, please contact the Fairmont Gold floor concierges directly at 780 429 6491. Regards
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If the hotel dressed up for Christmas? Is there a nice pool?
superb pool indeed.... yeah they are... but you should ask them about Christmas dress up and what is your perception of being dressed up
2 votes
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How far are you from the via rail station( distance and time by taxi?)
Thanks for your inquiry. We are approximately 15 minutes or 6KM's from the train station in Edmonton. Should you have any variance with the taxi's please advise us so we can share the feedback with the taxi company.
0 votes
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"River valley view"
"book early and check for upgrades"
"Rooms overlooking river are great."
"Rooms overlooking the river tend to be quieter because you're not facing the main road in front of the hotel."
"Try not to stay on the City View side (facing Jasper Ave) - too noisy."
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PRICE RANGE
USD 119 - USD 299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont hotel edmontonfairmont hotel macdonaldfairmont edmontonedmonton fairmont
LOCATION
CanadaAlbertaEdmonton
NUMBER OF ROOMS
198
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