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Sands Inn & Suites

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73 Reviews from our TripAdvisor Community

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Showing 73: English reviews
Reviewed 14 July 2016 via mobile

Went to a concert at Rexall, this was within waking distance so I gave it a try. What a mistake. I checked in, dropped off my stuff, and luckily had enough time to grab some food at the hotel restaurant. The only good thing I can say about this place was the food was good! (But waited a long time...

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Helpful?
Thank iloveparis00
Christee R, General Manager at Sands Inn & Suites, responded to this review

I appreciate all of your feedback and I have personally spoke to the staff & checked the room. Thank you for talking to me in my office, I wish we could of resolved this together. Christee - General Manager

Reviewed 13 July 2016 via mobile

Stayed at this hotel, as to be close to the concert that was going on. I didn't mind it to much, but when going to sleep. The mattress kept sinking in on one side. Informed the front desk and got a run around that maybe we ended up doing something to the bed. Whatever no big deal. We managed to...

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Helpful?
Thank chris t
Christee R, General Manager at Sands Inn & Suites, responded to this review

We have had the pleasure of many guests attend a concert or game at Rexall & Northlands as we are walking distance to both, and than enjoy our lounge after. I am am pleased that our bartender was able to make your lounge experience memorable. We have replaced many beds in the rooms when suggested from guests experiences and I...

Edmonton, Canada
Reviewed 10 July 2016

Rooms smell like smoke, customer service agents are not very friendly, management has a bad attitude, restaurant is priced high for quality of food and getting g service to pay is a long wait. I have stayed here more many years, twice a year and since new management came in approximately in 2013 the hotel has gone some hill extremely.

Review collected in partnership with this hotel
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Helpful?
1Thank Chris C
Christee R, General Manager at Sands Inn & Suites, responded to this review

Our hotel does offer smoking rooms and I apologize as passing that floor, you could smell smoke. Our Front Desk staff and Management work diligently to try to resolve all issues that our customers may have. Since new Ownership & Management we are pleased with our guests reviews and comments as they keep us working hard to renovate & improve...

Valemount, Canada
Reviewed 9 July 2016 via mobile

Staff were friendly. Old building and sketchy clientele. Brought my children here and didn't feel safe. Man was spraying some bug and asking for new sheets. Not sure what it was, but it was a little alarming. Clump of hair on our bed and something on walls. Staff were helpful but I won't be staying here again.

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Helpful?
Thank Lanceandjess
Christee R, General Manager at Sands Inn & Suites, responded to this review

I remember this incident at the front desk as I was dealing with "our bug spray" guest. He was seeking OFF, and in his hand was a MOSQUITO. He was quite concerned about the mosquitos, so we accommodated him with the bug spray for his room. I wish that we were contacted immediately at the front desk to change your...

Red Deer, Canada
Reviewed 3 April 2016

I stayed here with my boyfriend before visiting west ed mall. This hotel was friendly, clean and very new looking. They have a very nice restaurant and lounge with live music, a bar and pool tables. It is a very clean hotel, I felt safe, and the rooms are very nice. The bed was super comfy and the room had...

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Helpful?
1Thank savannah10025
Christee R, General Manager at Sands Inn & Suites, responded to this review

Thank you so very much for this comment! We appreciate any comments that can make us better for our guests, but this one is a true validation that we have MANY MANY pleased guests as yourself! It has made our entire hotels day to again see that our hard work is making a difference! Christee - General Manager

Calgary, Canada
Reviewed 26 March 2016

My husband and I checked in on March 17,2016 and booked for one night wasn't sure if we were going to stay until the 19.Got room 206.Can down the next morning to book the room for the other two nights,desk clerk said we had to move to another room.We were ok with that desk clerk said he was up grading...

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Helpful?
4Thank Alice S
Christee R, General Manager at Sands Inn & Suites, responded to this review

I am sorry that you felt our renovated room was not to your standards. In some of our rooms we offer ONLY a shower and some with both. On this day we were not able to change you into a renovated room with a tub as they were all booked. I have reviewed your Folio with us and would be...

Red Deer, Canada
Reviewed 21 March 2016

The hotel itself is not to bad looking however the rooms are small and the doorway to the room is the smallest that i have ever seen can't get a wheelchair into the room and when i told them that they said the room was for standard size chairs however some standard size ones would not have gone through. also...

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Helpful?
Thank Dave T
Christee R, General Manager at Sands Inn & Suites, responded to this review

Thank you for your comments. Our door way into the rooms & Bathroom does accomodate a standard wheel chair size. As we continue renovationg your suggestion for wider entry will be considered! Thank you for your comment! Christee

Kenosee Lake
Reviewed 25 February 2016

Hotel is rundown. The elevator quit regularly. Three times in one day. Makes u feel very unsafe...what if it quits while riding in it! The floor in that elevator is the filthiest piece of carpet I think I have ever seen I hated to step in there. Our cab driver kept asking us why we would go there. He said...

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Helpful?
2Thank NeverEverTours
Christee S, General Manager at Sands Inn & Suites, responded to this review

Thank you for your concerns, without them we cannot comment or fix immediately. I am sorry that you "cab driver" indicated that our Hotel was unsafe. I am very disappointed if this in fact was said, unfortunately we cannot control what false comments could be said about our Hotel. I am pleased our bedding/towels and cleanliness were to your standards,...

Reviewed 12 February 2016

I would NEVER recommend this hotel to ANYONE! My boyfriend, brother and I came for a tournament, and the lobby door made a terrible sound when we first walked in. it sounded like it was going to fall right off. we got to the front desk, and the attendants were rude, as if checking us in was a complete waste...

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Helpful?
4Thank Morganne B
Christee R, General Manager at Sands Inn & Suites, responded to this review

Room #214, Hello.. I wish I would of had this discussion with you regarding our Hotel while you stayed during the tournament. I was unaware of ANY of your concerns and was present during check out and not one was mentioned. Yes, our Hotel has been around for many years, and we work very hard to keep our Hotel up...

Reviewed 3 February 2016

Smelled of smoke...hallways dirty...rundown. Free wifi was not working. Room itself was ok but had old carpet, wine stain in tub... We had issue with partiers in next room loud throwing up and swearing/drinking all night long. Front desk unhelpful. Only concerned about charging full rate.

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Helpful?
1Thank Dan D
Christee R, General Manager at Sands Inn & Suites, responded to this review

I hope next time you are in Edmonton and in our area you will book one of our renovated rooms. I am sure you will be pleased with the changes! Christee - General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Sands Inn & Suites is one of the North Edmonton Hotels located on Yellow Head Trail. We are 5 minutes from Rexall place, Northlands Expo and 10 minutes from shopping & ameneties. 53 Hotel rooms that offer NON smoking & smoking, PET Friendly, Large RV Parking, Laundry facilities & 24 hour front desk staff. Our lounge is open 7 days a week with Karaoke, VLT's, Pool Tables and a food & drink menu that will satisfy your apetitie! Our Banquet Facility staff are trained to meet all your needs for weddings, conferences and Live Entertainment. ... more   less 

Additional Information about Sands Inn & Suites

Address: 12340 Fort Rd NW | Alberta, Edmonton, Alberta T5B 4H5, Canada (Formerly Sands Hotel)
Region: Canada > Alberta > Edmonton
Price Range: $70 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sands Inn & Suites 3*
Number of rooms: 53
Reservation Options:
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Also Known As:
Sands Inn & Suites Edmonton, Alberta
Hotel Style:
#7 Casino Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from Sands Inn & Suites staff and other travellers.
5 questions
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Questions? Get answers from Sands Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Unless you book through a discount site, don't go there.”
 of 5 bubbles 729neilw, 16 Feb 2017 | Read review
“Don't stay here by yourself, don't keep shiny things in your car, utilize the chain lock!”
 of 5 bubbles jpow891, 31 Jul 2016 | Read review
“they should make the door ways wider and check the elevator as it is very slow”
 of 5 bubbles 805davet, 20 Mar 2016 | Read review
“Bottom two floors are pet friendly. Our room faced away from the highway and was quiet.”
 of 5 bubbles NeverEverTours, 24 Feb 2016 | Read review
“Do not stay here!”
 of 5 bubbles morganneb626, 11 Feb 2016 | Read review
5 of 5