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All reviewsfront deskturkey sausagehi expresssouth common shoppinggreat hotelquick checkeasy accessbreakfast areafree breakfastlots of parkingclose to the airporthot tubfirst floorfridge and microwavenice sizeconvenient locationclean rooms
If you are not local, could be challenging to access from hwy. Check in was standard, no complaints. Elevators are slow. Parking lot is behind a apartment building however they do have video surveillance. Our room was 6th floor. Nice view facing north. A little...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton SouthResponded 17 August 2016
Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for....More
Room was clean,a few staff not very friendly. Final rate was higher than booked rate. Never realized it till we were home. Called the hotel back and they told me I had to contact booking.com who have just ignored numerous attempts to contact them.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton SouthResponded 11 August 2016
Thank you so much for taking the time to leave us your feedback. I am delighted to hear that you found our rooms clean and I am sorry for the service you received. Your review is vital for improving the service and quality...More
We were in town for a soccer tournament and we decided to stay at the Holiday Inn, typically this is our go to hotel for family vacations. We had a terrible experience, the AC in the room was not working, tech came and checked it...More
Response from Duty Manager H, Manager at Holiday Inn Express Hotel & Suites Edmonton SouthResponded 30 July 2016
Thank you for taking the time to write this review. We are disappointed to know you did not enjoy your stay with us. We take great pride in meeting our guests expectations and we are sorry this was not your experience.
Do NOT book this hotel for a group!! Our team booked it for play downs in Edmonton for 3 nights but were eliminated after 2 nights. We checked out one day early and had to pay for all 3 nights because the front staff said...More
Response from Duty Manager H, Owner at Holiday Inn Express Hotel & Suites Edmonton SouthResponded 30 July 2016
We were surprised by the fact that the terms of the reservation were not relayed to you by the person who arranged the accommodation. The hotel provided a very low rate (close to 32% discount) over the normal rate because of the arrangement....More
We stayed in a jacuzzi suite and was a nice experience. Rooms are clean and the cleaning staff were very friendly. Front desk personal was very difficult to understand, but we figured it all out.
Continental breakfast was good.
Location was excellent! Theatre, The Keg...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton SouthResponded 29 July 2016
Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the suite you received and the convenient location of our hotel in the area. On the other note, we are sorry for the troubles you...More