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Chateau Nova Kingsway

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116 Reviews from our TripAdvisor Community

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There are newer reviews for Chateau Nova Kingsway
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Showing 115: English reviews
Edmonton
Reviewed 2 February 2015

Yesterday afternoon I booked a hotel for my wife at this hotel for a stay tonight, checking out tomorrow. This morning she gets a rude phone call from a staff member pretty much yelling at her saying she was a no show yesterday and they don't even have a credit card to charge the one night fee to for the...

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Helpful?
1Thank MilesJ
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear MilesJ Thank you for taking the time to write your concerns. I really appreciate that you gave me the opportunity to speak with you. We better understand the situation and will use this as coaching moment for all our staff. We are very sorry for the mishap and are very pleased you have given us the opportunity to make...

Edmonton
Reviewed 16 December 2014 via mobile

I had the opportunity to stay at Chatae Nova in October/November for a conference. I enjoyed the Ambience the hotel has. The place had beautiful displays of First Nations History...its almost like walking out into a museum from ur room. So my stroll down the hallway took awhile. The staff & esp housekeepers made you feel as a royal guest...

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Helpful?
Thank Corrine C
North Vancouver, Canada
Reviewed 7 November 2014

This hotel was beyond quiet. The beds were so comfortable, the room was exceptionally clean. Lots of parking. Grassy area to walk your dog and great location. We'll definitely come back. We gave this hotel a Toby Test Toby Approved award as it was a great pet friendly hotel. Charmaine Hammond Team Toby PAWS Across Canada Tour

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1Thank Hammond2014
Oshawa, Canada
Reviewed 15 September 2014

Outstanding Service Occasionally, the hotel I stay in is not my choice but that of my hosts. The Nova hotel, Edmonton was the choice of my hosts in June this year. My first impression was that of uncertainty because it looked uninhabited–there wasn’t a car to be seen in the parking lot. I soon realised that the parking lot was...

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1Thank HalseyV
Hinton, Canada
Reviewed 14 September 2014

First impression was great, then I looked closer. Wall paper was peeling, found chips under couch, not ones I ate. Lots of lint (I assume) on rug. Bed linen was clean, but stained. Desk staff took a long time to verify I was booked another week, but then said rooms are given out as you arrive, so couldn't tell me...

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3Thank Steve B
Reviewed 11 September 2014

I had to stay as my duaghter was getting surgery, an I could not believe the amazing staff helping, caring, assisting us they were friendly, professional front desk staff , this hotel is clean and Elegant makes you feel paradise !!! In our time in need

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Helpful?
Thank Racastle
Canada
Reviewed 9 September 2014 via mobile

Will preface this review by saying that great locations and service are recognized with good reviews, it is not the intent just to whine about the shortcomings. That being said, in this case this hotel room was not cheap at a total rate of $170. The room was average but staying on the ground floor meant serious noise of the...

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3Thank 2pinacolodas
Reviewed 19 August 2014 via mobile

The room is decent the location is fine but the staff....not even a hello or a smile upon arrival. I am 7 months pregnant have been on the road 6 hours driving with my energetic toddler and was so glad to get here until it seemed my presence was an inconvenience. Will never stay again or recommend to anyone. Everything...

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Helpful?
Thank Amanda H
NovaEdmGM, General Manager at Chateau Nova Kingsway, responded to this review

I was so disappointed to read your review of the hotel. We are in the customer service business and we need to be making our guests feel welcome and at home every time. If you would contact me directly I'd be happy to discuss the matter further and look into the rate discrepancy for you. All the best, Chris Short....

Vermilion
Reviewed 16 August 2014

Will never stay here again. My boyfriend used to stay here years ago and loved it, which is why we booked there. It was disappointing that there was no pool/hot tub, as there used to be years ago. Are room was also in the "additional add-on" separate from the hotel and across the parking lot. There were mouse traps in...

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1Thank Mopar_Action
Kamloops, Canada
Reviewed 21 July 2014

Stayed here while daughter had surgery at the Lois Hole womens centre. First night had suite with pull out couch, very uncomfortable. Next few nights stayed in a room with two queen beds; much better. This hotel gives medical rates; better than corporate. Fridge, coffee maker great for our breakfasts.

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Helpful?
Thank kathykaplar
NovaEdmGM, General Manager at Chateau Nova Kingsway, responded to this review

Thank you so much for your review of the Chateau Nova Kingsway. I'm very glad you enjoyed your stay and we were able to move you to a room with 2 queen beds during your stay. I hope your daughter is doing well since her surgery. All the best, Chris Short, GM.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Conference Facilities

Additional Information about Chateau Nova Kingsway

Address: 159 Airport Rd NW, Edmonton, Alberta T5G 0W6, Canada
Region: Canada > Alberta > Edmonton
Price Range: $123 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Nova Kingsway 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Chateau Nova Hotel Edmonton
Chateau Nova Hotel And Suites
Chateau Nova Kingsway Edmonton, Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Nova Kingsway staff and other travellers.
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Questions? Get answers from Chateau Nova Kingsway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is not close to the International Airport. It is 45 minutes”
 of 5 bubbles marcelocB2468GY, 12 Oct 2016 | Read review
“Search online through Trivago to see the best price, Chateau Nova will match it.”
 of 5 bubbles WesternCanuk, 12 Sep 2016 | Read review
“Very poorly situated in the city, very few amenities close by”
 of 5 bubbles S4136MVstephanieh, 5 Feb 2016 | Read review
“Ask for a room in the main building”
 of 5 bubbles S996NFkab, 6 Oct 2015 | Read review
“rooms away from the main road are best if you want to get a good nights sleep”
 of 5 bubbles caribbeanchickie, 15 Jul 2015 | Read review
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