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Overview
  • Excellent18%
  • Very good29%
  • Average22%
  • Poor16%
  • Terrible15%
Travellers talk about
“hot tub”(220 reviews)
Free Internet
Free Parking
Breakfast Buffet
Hot Tub
Non-Smoking Hotel
Restaurant
Family Rooms
3 Star Hotel
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,829)
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1,642 results
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All reviewshot tubshort walk to lakelots of characterits charmrustic hotelfive minute walksitting roomcommon areashiking trailscanadian rockieslodgecariboumountainschateaulouisefireplaceskiing
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441 - 445 of 1,642 reviews
Reviewed 1 September 2016

I phoned the morning of our check-in and spoke with a male who was very helpful. I was inquiring about a possible room to change in since we would be arriving for a wedding at the Chateau that started at 2:00. He made a note...More

Review collected in partnership with this hotel
Thank Beth R
Response from Tyler C, Guest Relations Manager at Deer LodgeResponded 1 September 2016

Thank you for your review. It is nice to hear that you enjoyed your time spent at the lodge and were happy with the services you received from the staff. We hope to have the pleasure of welcoming you back in the future!

Reviewed 31 August 2016

Terrible condition of rooms, extremely dirty (vomit and pee cakes on bathroom walls). Very disappointed with this hotel. What happened to your cleaning staff? A revamp of the staff is necessary in the cleaning department.

Review collected in partnership with this hotel
5  Thank davebJ2253QU
Reviewed 31 August 2016 via mobile

Great old charmer within 5 mins walk to Lake Louise. Lots of character and ambience but they really need to do something with the plumbing. Temperature of water in the shower goes from hot to cold instantly - without any other taps being used (as...More

Thank 123Brett
Response from Tyler C, Guest Relations Manager at Deer LodgeResponded 1 September 2016

Thank you for your recent review. I am sorry to hear about your disappointment with your room and the mix up at dinner. Your feedback is important to us as it will assist us with training and moving forward. We hope that the rest of...More

Reviewed 31 August 2016

The heritage building very old. Bad smell. Very small rooms. Facilities and very old furniture. Tiny bathroom. Jacuzzi jets are very weak. The carpets are dirty and old. No lift. The rooms in the new building more affordable but not clean

Review collected in partnership with this hotel
1  Thank 233ettyl
Reviewed 30 August 2016

Worst hotel of our trip. The hotel is old, dirty and expensive. The only advantage is the location close to the lake Louise that can be accessed by foot in 3min. I have nothing to add, I would not recommend this hotel.More

Review collected in partnership with this hotel
1  Thank nafala2015
Response from Tyler C, Guest Relations Manager at Deer LodgeResponded 1 September 2016

Thank you for taking the time to review your stay. We are sorry to hear about your disappointment during your stay at the lodge but appreciate your feedback. Should you wish to discuss your experience further, please do not hesitate to contact me at grm@crmr.com....More

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About
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Things to do
Restaurant
Bar/Lounge
Hot Tub
Details
Price range
USD 97 - USD 335 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 97 - USD 335 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (435)
Room & Suite (371)
Dining (97)
Pool & Beach (32)
Amenities (56)
Family and Play Areas (4)
Questions & Answers
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PilotReviews
27 February 2018|
AnswerShow all 8 answers
Response from Caitlyn M | Property representative |
Greetings, We do offer complimentary Wi-Fi at the lodge, and our toiletries are provided by L'Occitane Canada, a luxury natural line. Should you run out of any toiletries throughout your stay, simply let the front desk know... More
0
Votes
marnib
13 May 2017|
AnswerShow all 4 answers
Response from gpsjulie | Reviewed this property |
The tea house trail is beautiful. It is a long HOT HIKE. I AM 56 OVERWEIGHT AND OUT of SHAPE....BUT I DID IT!!! You will enjoy the tea house at the top!!! It is right by lake louise very touristy...horses, too many... More
2
Votes
moll404
30 January 2017|
AnswerShow all 18 answers
Response from Caitlyn M | Property representative |
Hello, We do offer hairdryers in our Heritage rooms and lots of parking for all of our guest. Kind regards,
1
Vote
Room Tips
"I think the only good room would be a top floor location."
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"Heritage Kings and Tower Rooms were my favorite, ask for rooms facing the parking lot rather than the road if..."
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"Go to another hotel."
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"The rooms at the Fairmont"
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