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Sunshine Mountain Lodge

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#11 of 32 Hotels in Banff
Certificate of Excellence
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572 Reviews from our TripAdvisor Community

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Showing 571: English reviews
San Francisco, California
Reviewed 2 weeks ago

Great ski-in ski-out hotel in stellar ski location at the mid-mountain base of Sunshine Village ski resort.The only negative is that some days of the week, the gondola stops at 5pm. This means you must arrive before 5pm and you cannot go out to dinner. Therefore you must go to the hotel restaurant for dinner, which is fine for a...

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Helpful?
Thank Ted G
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

Thanks for spending your Rocky Mountain ski vacation with us at the Sunshine Mountain Lodge, Ted. I'm very happy to hear you enjoyed the ease of the ski-in, ski-out experience and thank you for providing the helpful info about our gondola hours. We are a very unique property in that only a few lucky people get to explore the mountain...

Calgary, Canada
Reviewed 2 weeks ago

Ride up and down on the gondola was fantastic and great that it was included in the cost of the room. Check-in at the lower and upper guest reception was very friendly. Staff does speak with many accents. Lodge is a bit dated but rooms are clean and well appointed though our room was lacking in heat. Restaurant food was...

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Helpful?
Thank johntT9756IC
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

Thank you for choosing to stay at the slope-side Sunshine Mountain Lodge. I am so happy to hear that our team members went above and beyond to make you feel welcome at Sunshine Village. I hope to see you again this ski season. All the best, Mark Bell Sunshine Mountain Lodge

Holland Landing, Canada
Reviewed 2 weeks ago

The commitment of the staff to customer service is the best I have ever received from Check in at the base to the hotel staff and all the mountain resort staff. The hot pool is delightful with children after a long day on the slopes. Entertainment for the children at night. The restaurant food was delicious though a little pricey....

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Helpful?
Thank Stephanie T
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

Hi Stephanie, Thank you so much for the kind words about your stay with us at the slope-side Sunshine Mountain Lodge. I am thrilled to hear that you enjoyed the hot pool, our nightly entertainment and the food at the Chimney Corner. I look forward to welcoming you back again soon. Best regards, Mark Bell Sunshine Mountain Lodge

Calgary, Canada
Reviewed 2 weeks ago

The place had awesome food, views and obviously snowboarding. Definitely gonna come back once or twice more this season. Met more Aussies there than I did when I was in Australia 🇦🇺 Wicked place to shred da gnarrr! 🤘🏼👽

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Helpful?
Thank DadChonnelly
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

Thanks for your kind words about staying at the Sunshine Mountain Lodge. I am happy to hear you enjoyed the great early season boarding as well as the great food and Rocky Mountain views. Looking forward to welcoming you back again soon! Best regards, Mark Bell Sunshine Mountain Lodge

Edmonton, Canada
Reviewed 2 weeks ago

30 Feet from the door to the lift. Attentive and helpful staff. The room was comfortable and had all the right amenities. The food in the restaurant was excellent. I really appreciated being able to store my bag in the day use section even after i had checked out. My only criticism is that service inside the restaurant was slow...

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Helpful?
Thank R2270AUrobing
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

I am so happy to hear that you enjoyed your recent ski and stay vacation at the Sunshine Mountain Lodge. It's really something to be so close to the chairlift, isn't it? Please know that I will be following up with our food and beverage team about the service in the restaurant. See you again soon! Warm regards, Mark Bell...

Red Deer, Alberta
Reviewed 2 weeks ago

This is our second time that we've stayed at Sunshine Village Lodge. The staff is simply amazing. They make you feel like royalty. Would definitely stay again. The buffet on our second night was better than expected.

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Helpful?
Thank smelgar1020
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

Thanks for the glowing review of your Rocky Mountain ski vacation at the slope-side Sunshine Mountain Lodge. It makes me very happy to hear that our team members made you feel like royalty-- I will be sure to share this with all of our staff. I will also pass on your feedback about the buffet to our food and beverage...

New York City, New York
Reviewed 2 weeks ago

The location is incredible and worth every penny however the service was bad. No one and I mean no one who worked there knew what they were doing. They didn't know the answers to simple questions that are on the hotel website. Everyone was super friendly and nice, but they clearly weren't trained and there is no management on location.

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Helpful?
Thank honestreviews640
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

Thank you for taking the time to write this review about your recent stay at the Sunshine Mountain Lodge and I am so happy you loved our mountain-top location. We appreciate all the guest feedback we receive whether positive or constructive. I will be reviewing your comments with the management team, so we can improve our customer experience going forward....

Canmore, Canada
Reviewed 2 weeks ago

Service was great, the staff no matter who they were were always willing to chat or have a kind word. The food however was terrible. Our fish was so over cooked it was hard to cut through. Considering the price it was quite unacceptable.

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Helpful?
Thank kdtj
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

I appreciate your comments about your stay at the Sunshine Mountain Lodge. Your kind words about our team members is much appreciated and I will be sure to pass them on to the team. As for your comments about the food, I am very sad to hear this and I will be reviewing this with our entire food and beverage...

Edmonton, Canada
Reviewed 2 weeks ago

Came for a ski weekend in November since the mountain opened early this season. Everything was really good as far as rooms and comfort. The only thing was the restaurant and bar service seemed a little behind on training since they opened so soon. The staff was all very friendly but you could tell they were still getting the hang...

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Helpful?
Thank Sarah W
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

I'm so glad to hear you were able to join us for a ski weekend in November, Sarah. We were so blessed to have received the early season snow that we did. I will pass on your feedback to our food and beverage team and we look forward to seeing you again soon. Warm regards, Mark Bell Sunshine Mountain Lodge

Chestermere
Reviewed 2 weeks ago

The staff are very inexperienced. Mostly young Australians that have no idea what they are doing. I had the same experience last year early in the season, but they did get better as the season went on. Very slow at the restaurant, no room service available, the store wasn't open when it was scheduled to be open, the staff at...

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Helpful?
Thank jasondanard
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

Thanks so much for this feedback of your stay at the Sunshine Mountain Lodge. On behalf of everyone at Sunshine, we appreciate all of the comments we receive whether positive or constructive, so I thank you for your honesty. I will be reviewing this with my team, so we may continue to improve. Best regards, Mark Bell Sunshine Mountain Lodge

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Ski-In / Ski-Out
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The best kept secret in the Canadian Rockies is located at 7,200 feet in Canada’s oldest and most famous National Park, Banff National Park. The Sunshine Mountain Lodge offers incredible comfort, luxury and convenience. Experience the anticipation of fresh tracks as you catch the first chairlift after waking just steps from the only ski-in, ski-out accommodations in Alberta. Sunshine Village’s professional and friendly staff take care of all the details allowing you to do what you do best; whether it’s skiing Sunshine’s world famous snow, relaxing in the hot pool and spa or dining at one of the Lodge’s casual or elegant venues. When you are done enjoying your “best day ever!” relax by immersing yourself in the peacefulness and tranquility of undisturbed nature of our village. Afterwards, delight in the accommodations of the enhanced West Wing suites that offer heated floors, jetted tubs, floor-to-ceiling windows and fireplaces offering cozy entertainment to send you to sleep. ... more   less 

Additional Information about Sunshine Mountain Lodge

Address: 1 Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5, Canada (Formerly Sunshine Village Resort)
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $312 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunshine Mountain Lodge 3.5*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Priceline and Odigeo so you can book your Sunshine Mountain Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sunshine Mountain Hotel Banff
Sunshine Mountain Resort
Sunshine Village Inn
Hotel Style:
#4 Top resorts Hotel in Banff
#5 Spa Hotel in Banff
#9 Family Hotel in Banff
#12 Romantic Hotel in Banff
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Questions & Answers

Here's what travellers have asked, with answers from Sunshine Mountain Lodge staff and other travellers.
5 questions
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Questions? Get answers from Sunshine Mountain Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure (if you are traveling in the winter) to rent an SUV if you are driving in from Calgary. The roads can be treacherous.”
 of 5 bubbles mikemO7608VR, 17 Aug 2016 | Read review
“Balcony suite on the sunny side worth it for non skiers”
 of 5 bubbles WelshToGo, 22 Apr 2016 | Read review
“Corner Suite”
 of 5 bubbles ingrids62, 13 Apr 2016 | Read review
“Pick hill side”
  • View from Divide Chair - Sunshine Mountain Lodge is just to the right at the base of the run.
 of 5 bubbles MinivanCalgaryFamily, 12 Apr 2016 | Read review
“We like the quiet rooms overlooking waterfall run. Top floor is also quieter, with less noise from clomping ski boots.”
 of 5 bubbles CalgaryMarcoPolo, 2 Apr 2016 | Read review
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