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Mount Royal Hotel

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Mount Royal Hotel
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1,079 Reviews from our TripAdvisor Community

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Showing 1,010: English reviews
Pontypool, United Kingdom
Reviewed 20 January 2016

The welcome and care throughout our stay was outstanding. Staff were superb and could not have been more helpful. The location is the most convenient in Banff, especially as the ski shuttle stops right behind the hotel.

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Helpful?
Thank Hankebr
Brewsterhospitality1, Manager at Mount Royal Hotel, responded to this review

Good day Hankebr, Thank you for your wonderful review of our Mount Royal Hotel. I am happy to hear that our staff were able to give you a welcoming and caring feel during your stay with us! I will be sure to pass this along to our staff members to encourage them to continue their wonderful hospitality. It’s wonderful to...

La Mesa, California
Reviewed 19 January 2016

This hotel is in an awesome location - right in the heart of Banff. Hotel staff were friendly and helpful and the room was very nice. With a AAA discount, it was a GREAT deal! We stayed here twice - once at the beginning of our trip, and again at the end. Will definitely stay here again next time we...

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Helpful?
Thank Karen C
Brewsterhospitality1, Manager at Mount Royal Hotel, responded to this review

Hi There Karen C, First off thank you so much for your amazing review! We love hearing how much our guests enjoy their stay with us at the Mount Royal Hotel. I was really happy to read that you were able to use your AAA discount and that our staff made your stay an enjoyable one. It was even better...

Calgary, Canada
Reviewed 18 January 2016

Our stay was very unpleasant. I definitely would not recommend this hotel to anyone! Upon check in we were given a room directly across from the elevator and ice machine which was very loud. Luckily we asked to be moved and the staff was thankfully helpful and was able to give us a different room that looked onto Banff Ave...

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Helpful?
1Thank Musij
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Musij: Thank you for taking the time to provide your feedback on your experience at our hotel. Your constructive criticism and suggestions are welcome as we do honestly wish to hear how guests feel about staying with us and learn more about areas we can improve in. I would like to apologize for the state of cleanliness that you...

Calgary
Reviewed 17 January 2016

The best feature about this hotel is the location. It's in the heart of Banff and when it's -15 outside it is nice to have your hotel so close to the action. However, the rooms were outdated and the carpet was filthy. Unfortunately, I forgot to pack my sandals because it was so uncomfortable to walk in your rooms without...

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Helpful?
Thank maybelline79
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for reviewing our hotel property, the Mount Royal. We are very pleased to hear that you loved the location in the heart of Banff. We do appreciate all your feedback and we are in the midst of replacing the carpet in every room and in the hallways. We are sorry though that you could not experience the new...

Reviewed 14 January 2016 via mobile

We have been coming to the Mount Royal of & on for 20 years. This time an 11 night visit. Rooms still good and they are doing some renovation. The front desk very good. Housekeeping variable but easy to chase up. Very good wifi. Good ski room with lock up. The bar downstairs is very good with great bar men....

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Helpful?
Thank Barneyq101
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for taking the time to review the Mount Royal where you are a frequent guest. We are thrilled that you have come back over the course of 20 years. Your feedback means a lot to us, and we are happy that your experience with the bar, the front desk, the rooms, the Wi-Fi, and the ski room has...

Edmonton, Canada
Reviewed 11 January 2016 via mobile

Hi, I'm not sure if what I have to say will benefit anyone, but I just wanted to post my experience with The Mount Royal Hotel in Banff this weekend (January 8-10, 2016) Last year I went to Banff to clear my head and be at peace. I had just lost my husband and knew the mountains would make me...

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Helpful?
Thank Sheri K
Brewsterhospitality1, Manager at Mount Royal Hotel, responded to this review

Good afternoon Sheri, Wow, reading your review made my heart melt. On behalf of everyone here at the Mount Royal Hotel might I just say you are the one to be thanked by your kind and wonderful words. Not only did our staff make you feel welcomed and cared for during your time with us but they went that extra...

Sydney, Australia
Reviewed 7 January 2016

I had read previous reviews and they were all so mixed. Our room was on the second floor and was quite for the most part and only noisy when other guests were being loud in the hallway. We had new carpet in our room and the room was a good size for two people. The afternoon and night staff on...

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Helpful?
Thank s_cootes21
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Dear s_cootes21: Thank you for posting a very insightful review of your stay at the Mount Royal. It is particularly gratifying to find that the reception staff were fantastic and really helpful for you. They strive to be so and will appreciate the kind recognition. You have pointed out some excellent features of the hotel which can make staying here...

Winnipeg, Manitoba, Canada
Reviewed 5 January 2016

I go to Banff 2 to 3 times a year. I love the area, and Lake Louise has been a spot that I seek out for skiing with friends and family. This year I was going there with someone special as well as a group of friends so I decided to take a bigger plunge and book one of the...

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Helpful?
Thank Alan C
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Alan C, It is a real pleasure to read about your stay at the Mount Royal. Thank you very much for posting such a thorough review and sharing your experience with others. I think you have done a great justice to the beauty and appeal of the Brewster Suite. It is an ideal venue for hosting social events and...

Edmonton, Canada
Reviewed 5 January 2016

I stayed at the Mount Royal for a weekend in Banff and absolutely loved staying here. The room looks like it was recently renovated, it was clean, had beautiful views, and had an in room safe. It was a little noisy with small children but that's expected in any hotel. I also ate in the connected restaurants- Toque and Tony...

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Helpful?
Thank Ria M
Brewsterhospitality1, Manager at Mount Royal Hotel, responded to this review

Hi Ria M, I loved reading your review and thank you so much for taking the time to post your comments on your recent stay at our Mount Royal Hotel. It is wonderful to see you enjoy your hotel experience with us! ! Even though you had some issues with the towel situation I am very happy to hear that...

Reviewed 5 January 2016 via mobile

I was incredibly disappointed with my stay here. Our room wasn't ready at check-In because the heat was broken, so they put us in another room that was half the size and charged us the same price. The room was so hot that we couldn't sleep, and the windows didn't open. The room didn't have towels and we had to...

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Helpful?
Thank Amanda R
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

First and foremost, I would like to apologize for the disappointment you experienced in your stay and above all for the inadequate response from the front desk. I will investigate the details of your stay, which room you were in, the dates of your stay, and will endeavour to make things up to you. We sincerely desire all of our...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 

Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $90 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Mount Royal Banff
Hotel Mount Royal
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Questions & Answers

Here's what travellers have asked, with answers from Mount Royal Hotel staff and other travellers.
6 questions
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Rockville, Indiana
11 months ago
over a year ago
Melbourne, Australia

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Questions? Get answers from Mount Royal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room away from the "pub" if you wanna sleep early”
  • the view once you step on the main road. ...a bit of a zom cam in play
 of 5 bubbles virafh, 6 Dec 2016 | Read review
“Good location”
 of 5 bubbles Chino_Mac, 2 Dec 2016 | Read review
“try and get a room facing the street...cool at night to watch”
 of 5 bubbles DavesIKnow, 18 Oct 2016 | Read review
“stay somewhere else... but don't go to banff international...that's another dump.”
 of 5 bubbles TRAVELFREAKONE, 16 Oct 2016 | Read review
“Stay above ground level”
 of 5 bubbles IDWiner, 12 Oct 2016 | Read review
5 of 5
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