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Charlton's Banff

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1 room 2 adults 0 children
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756 Reviews from our TripAdvisor Community

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Showing 704: English reviews
Edmonton, Canada
Reviewed 3 September 2013

the lobby is beautiful so are the pics on line but when you show up in person the rooms are a far cry from what they are advertising. they also claim they give ama discount in fact its advertised and stated even with ama . but when we inquired when booking they said they couldn't do it that weekend ???...

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Thank shannon l
Toronto, Canada
Reviewed 2 September 2013

Front desk needs to learn that good customer service doesn't start with telling guests "check in is at 4". Yes we arrived at 2 :20 and at 4:30 room still wasn't ready so they gave us a different one. Check out wasn't any better when key stopped working at 10:30 and check out is 11. Not sure why room wasn't...

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Thank Fran T
Sheffield
Reviewed 2 September 2013

As a budget place this was great! We stayed with friends in a kitchenette suite which was ideal as we had separate rooms with a jack and Jill style bathroom & kitchen. Very clean, we'll stocked and lots of freebies. Pool was good hot tub amazing. Fantastic for parking and walking into Banff in the evening

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Thank rachel p
Dothan, Alabama
Reviewed 31 August 2013

We stayed here last week and absolutely loved this hotel! Very reasonably price.The room was spacious, had real draperies, and wonderful bedding. The bathroom had a jaccuzzi and a separate glass shower. The room was extremely clean, had air conditioning, and I will highly recommend this hotel to anyone staying in Banff. The staff was so helpful to give us...

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Thank Traveler0105
Redding, CA
Reviewed 29 August 2013

We had a reservation for a Deluxe King, and when we arrived we found that there were none available, despite the reservation. Heard the same complaint from another guest! Were then given a "kitchenette suite" with queen beds, strange layout, two entry doors - all very odd. We finally ended up with a "Deluxe Queen" that was so small you...

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Thank ReddingButterfly
Chester, United Kingdom
Reviewed 27 August 2013

We stayed for four nights in one of the kitchenette suites with a slightly odd layout, kitchen and bathroom (no bath) inbetween two bedrooms. Both bedrooms with external doors and the bathroom sink in the kitchen area which was not good for privacy. Despite this the kitchen was well equipped and we were able to cater for ourselves. The breakfast...

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Thank mpkljp2011
Saskatoon, Canada
Reviewed 26 August 2013

We stayed in a family room with kitchen. The beds were very comfortable and the room was spacious. The kids really enjoyed the pool and hot tub. We enjoyed that we were close enough to walk to everything that Banff had to offer. The room included breakfast which was the only negative. The kids liked Eggos but the remainder of...

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Thank normants
Bozeman, Montana
Reviewed 23 August 2013

We love this hotel, the staff is excellent, the pool, hot tub and steam room were wonderful. The room was spacious and the beds were great. We never heard our neighbors and the hotel was sold out. We loved being able to walk downtown. They serve a decent breakfast of cold cereals, hard boiled eggs, breads, and coffee/juice.

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Thank Molly K
Nottinghham, England
Reviewed 22 August 2013

We stayed here in May and can't rate it highly enough. The room was huge and had two queen sized beds with the thickest mattresses i have ever seen. They do seem to be the norm in Canada but these were exceptional. Very large bathroom with huge shower and the room also had a large hall with lots of storage...

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Thank Catw0man
BanffManagement, Manager at Charlton's Banff, responded to this review

Thank-you for letting the Trip Advisor community how much you enjoyed your stay. You are describing our Deluxe rooms with 2 queen beds. Those particular rooms were renovated a coupel years ago to offer the large bathroom. All of our room categories boast those comfy pillow top matresses. We hope to see you again in Banff !

Cardston, Alberta, Canada
Reviewed 19 August 2013

We were very happy with our stay in Banff. The hotel was nice with friendly and efficient staff. My kids had a really fun time in the pool. We were glad we had air conditioning and a continental breakfast included - something not in every hotel in Banff. We really liked the location and it was nice to be able...

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Thank Kaylynn N

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
The Charltons Banff is located 5 blocks from downtown Banff. This 3.5 star resort was created in the classic alpine style with natural cedar, combined with a relaxed and comfortable atmosphere, it makes the Charltons Banff the perfect Rocky Mountain Retreat. Start the day with a complimentary Continental Breakfast. After a busy day of mountain activities relax in the indoor pool and whirlpool. ... more   less 

Additional Information about Charlton's Banff

Address: 513 Banff Ave., Banff, Banff National Park, Alberta T1L 1B4, Canada (Formerly Charlton's Cedar Court)
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $161 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Charlton's Banff 3*
Number of rooms: 57
Reservation Options:
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Also Known As:
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
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Questions & Answers

Here's what travellers have asked, with answers from Charlton's Banff staff and other travellers.
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Questions? Get answers from Charlton's Banff staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take a room on the first floor ! You can park your car before the room as we did !”
828arthurv, 11 Apr 2017 | Read review
“Deluxe rooms are much nicer then the loft's and cheaper too.”
Wolfpack88, 21 Mar 2017 | Read review
“Closer to the front, it's a big difficult to navigate corridors.”
Teegsy07, 6 Feb 2017 | Read review
“The King bedroom was perfect!!!”
BradfromCanada, 20 Jan 2017 | Read review
“Always ask to see the rooms on arrival as the details on the hotel web site are misleading.”
A7572PMpeterh, 9 Jan 2017 | Read review
5 of 5