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Charlton's Banff

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Charlton's Banff
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743 Reviews from our TripAdvisor Community

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Showing 692: English reviews
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Calgary, Canada
Reviewed 1 week ago

Charlton's Banff is, in my opinion, Banff's best kept accommodation secret. The staff is always polite and knowledgeable, the rooms are clean, modern, warm and best of all - quiet. You cannot beat the pillow top queen beds, huge bathrooms with heated floors and the enormous seperate shower and bathtub. At some point you have to actually go outdoors to...

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Helpful?
2Thank Kelly D
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Kelly D Thank you so much for your wonderful review and for continuing to choose Charlton's when visiting Banff. It's fantastic to hear that you've enjoyed staying with us, and it's especially great that our staff has been polite and knowledgeable. Your praise will be passed on to all departments. We look forward to welcoming you again! Regards, Management

Brisbane, Australia
Reviewed 2 weeks ago

I really enjoyed my stay at Charlton's Banff. The staff were really friendly and extended my check out time because I was waiting to be collected for a bus transfer to Jasper. The lady at the counter went over and above to help me with booking a doctor because I was sick as well. I stayed in room 333 which...

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Helpful?
2Thank Teegsy07
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Teegsy07. Thanks very much for taking time to write this lovely review. I'm really pleased to hear that you were well taken care of by our staff. Thank you for choosing Charltons Banff for your stay. Best wishes, Management.

London, Canada
Reviewed 2 weeks ago

The hotel was nice. Rooms are spread out over different buildings and can be hard to navigate. The breakfast was ok. The pool is really nice. Location is a bit of a walk to the centre of town, but walkable.

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2Thank cuteontariocouple
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Cuteontariocouple. Thank you very much for taking time to write a review of Charlton's Banff. We really appreciate your feedback as we aim to continually improve guests' experiences. Your comments will be passed on to the relevant departments. Thank you for choosing Charlton's for your staff. We hope to welcome you back in the future. Best wishes, Management

Newcastle
Reviewed 2 weeks ago via mobile

We had a wonderful three night stay here in a loft room. The staff were the highlights of the accomodation, very friendly and helpful with great recommendations. This hotel doesn't have a bar or dining area however there are many 10 minute walk away.

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1Thank Jasz21
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Jasz21. Thank you for sharing your great review. It's brilliant to hear that you had a wonderful stay and that our staff were friendly and helpful. Thanks very much for choosing Charlton's Banff - we hope to see you again! Kind regards, Management

Saint Louis, Missouri
Reviewed 3 weeks ago

I booked 2 nights December 28-30th. I came in late from dinner on 28th to a room that the heat was turned up all the way and I could not adjust the thermostat. I sweated all night. Every time I used the toilet I had to remove the back and adjust the ball so it would not continue to run....

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Thank pben0ist
Edson, Canada
Reviewed 4 weeks ago

When we arrived we were greeted with a welcoming front staff that was professional and kind. We stayed in the loft suite which honestly did not look or feel as good as the pictures showed, seems a bit dated but was clean. The breakfast in the morning consisted of the normal items toast, waffles, cereal...nothing special. I think the shining...

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Helpful?
Thank Lance C
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Lance C. Thank you very much for taking time to post this review. It's wonderful to hear that you received great service during your stay. Thank you for choosing Charltons Banff for this trip - we hope to welcome you back in future. Kind regards, Management

Reviewed 4 weeks ago via mobile

Very friendly and clean environment. The house cleaning comes daily to clean up if you didn't even request it. You just have to put a door sign that you don't want cleaning and they won't come. Breakfast is the sane fir continental boiled eggs, coffee, tea just small things to eat and go. They don't have a restaurant that you...

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Helpful?
Thank Allu80
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Allu80 Thank you for taking time to review Charlton's Banff. I'm pleased to hear that you thought our staff are friendly and the hotel is clean. Your other comments will be taken into consideration, as we aim to continuously improve our property. Thanks for staying at Charltons. Sincerely, Management

Calgary
Reviewed 4 weeks ago

This is a great little hotel, quiet and great amenities. My wife & I come to Banff every January to celebrate our wedding anniversary and were very impressed with this hotel. We had the deluxe king room which was extremely comfortable & stylish. We loved the décor of the room and all it's usual amenities including wifi & bathrobes. The...

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Thank BradfromCanada
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear BradFromCanada. Thank you for taking time to write this fantastic review. We're really pleased that you enjoyed your stay here and enormously grateful that you've written to share your experience. Thanks for choosing Charlton's Banff for your stay this time - hopefully we will welcome you back in the future. Yours sincerely, Management.

Calgary, Canada
Reviewed 17 January 2017 via mobile

We wanted to give this a 3 1/2 rating of "Good" but until Trip Advisor let's us rate 1/2 we can't. We went with average only because there are less amenities here than neighboring properties and some updating is needed BUT really like staying here. We stay here at least once a year. Staff is always friendly. Rooms are always...

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Thank Todd F
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Todd F, Thank you for your kind review. It's lovely to hear that you have always enjoyed your stays with us, and we're especially pleased our staff have been friendly. We look forward to welcoming you back next time. Regards, Management

Reviewed 12 January 2017

Myself and my boyfriend stayed here over Christmas and would recommend staying there. It is a short walk from the town center and about a 3 minute drive. I could not recommend the staff more highly as they were always so friendly and accommodating. The breakfast was also superb. One issue we did have was with the temperature of the...

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Helpful?
Thank Mairead F
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Mairead, Thanks so much for taking the time to write this review. It's wonderful to hear that you enjoyed your stay and that our staff looked after you both so well. Thank you for choosing Charlton's Banff. We look forward to welcoming you back. Sincerely, Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
The Charltons Banff is located 5 blocks from downtown Banff. This 3.5 star resort was created in the classic alpine style with natural cedar, combined with a relaxed and comfortable atmosphere, it makes the Charltons Banff the perfect Rocky Mountain Retreat. Start the day with a complimentary Continental Breakfast. After a busy day of mountain activities relax in the indoor pool and whirlpool. ... more   less 

Additional Information about Charlton's Banff

Address: 513 Banff Ave., Banff, Banff National Park, Alberta T1L 1B4, Canada (Formerly Charlton's Cedar Court)
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $155 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Charlton's Banff 3*
Number of rooms: 57
Reservation Options:
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Also Known As:
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
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Questions & Answers

Here's what travellers have asked, with answers from Charlton's Banff staff and other travellers.
3 questions
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Questions? Get answers from Charlton's Banff staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Closer to the front, it's a big difficult to navigate corridors.”
 of 5 bubbles Teegsy07, 6 Feb 2017 | Read review
“The King bedroom was perfect!!!”
 of 5 bubbles BradfromCanada, 20 Jan 2017 | Read review
“Always ask to see the rooms on arrival as the details on the hotel web site are misleading.”
 of 5 bubbles A7572PMpeterh, 9 Jan 2017 | Read review
“in winter, rooms in the main building don't require a trip outside to get to pool/hot tub”
 of 5 bubbles SharynP490, 6 Jan 2017 | Read review
“The loft room was really cozy, loved the bedroom. :)”
 of 5 bubbles I8998NHnicolab, 29 Dec 2016 | Read review
5 of 5