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Banff Rocky Mountain Resort

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Banff Rocky Mountain Resort
Banff Rocky Mountain Resort
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908 Reviews from our TripAdvisor Community

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Showing 847: English reviews
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Reviewed yesterday NEW

"We had a great time in Banff & the location was great. The place was as pictured. The resort is aging and some things such as cleaning were lacking and very old/hard beds (even in another unit our friends rented). Location and scenery is stellar! " "The Rocky Mountain Resort's cleanliness seemed to be lacking as the bathroom stunk even...

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Thank Terry C
Prince Albert, Canada
Reviewed 1 week ago via mobile

My family of 6 was there March 10-13. We absolutely loved it! Quick check-in. We stayed in a wolf 2 bedroom condo. It was very spacious and tons of room! The parking outside is not reserved per room so it is first come, first serve. We sometimes had to park far from our room but it seriously was only an...

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2Thank cparenteau1977
Delisle, Canada
Reviewed 2 weeks ago via mobile

We were at the Banff Rocky Mountain Resort March 9th -13th, staying in the one bedroom wolf condos. We are a family of four and stayed with another family of five. All the children are under the age of five. The condos are nicely finished and stocked with everything we needed. The rooms were very clean and the house keeping...

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Thank LindsayD55
Edmonton, Canada
Reviewed 2 weeks ago

Arrived 3:00 PM Sunday, told front desk if unit wasn't ready I would be fine with coming back, I was informed check was 5:00 PM and did not want to rush cleaning staff. Allowed to check in early. I was asked if I had pets, my reply was no; therefore, I assumed I was being placed in a unit that...

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1Thank DancingDivaJudy
England, United Kingdom
Reviewed 2 weeks ago via mobile

We have been visiting banff for 20 plus years, another pleasant visit. Banff Rocky Mountain resort provided good accommodation though next time I would opt for the bigger suite. It was perfect for 3 however not much room for your gear. Good food available in the bar area, reasonably priced, pleasant hot tub and pool area with towels provided. Travelling...

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Thank ellismd
Regina, Canada
Reviewed 2 weeks ago via mobile

We stayed here for 3 nights during the summer and had a wonderful time. The front desk staff was very friendly and helpful. We booked a suite with a fireplace and I would highly recommend this. The room had a decent sized kitchen, and nice bedroom and bathroom. The room also had a real fireplace which is so rare in...

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Thank RealSaskTraveller
Reviewed 2 weeks ago via mobile

This hotel is not clean, sheets were dirty. Duvet was stinky and not clean. Hair in bathroom , kitchen utensils dirty. They say they have shuttle service but is very limited and we had to take taxi. Very very disappointed would not stay here again.

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1Thank Suzanne B
Glen D, General Manager at Banff Rocky Mountain Resort, responded to this review

Thank you for your comments and please accept our apology and regrets. Our sheets are laundered off property by a professional laundry company. We demand a crisp, clean product from them and hold them accountable to maintain this high standard. Our complimentary shuttle service runs daily starting at 11:00 am until 11:00 pm. It leaves from the lobby and drops...

Penticton, Canada
Reviewed 3 weeks ago

Very disappointing! We just stayed at this resort in room 1508 for two nights, booked through a groupon voucher. The resort was fine but the room itself is in dire need of a huge clean. The bathroom on the main floor has black mold in the shower area as well as on the faucet taps in the sink. The upstairs...

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2Thank Sandi H
Edmonton, Canada
Reviewed 3 weeks ago via mobile

Our family of 4 decided to book a one bedroom with kitchen and pull out sofa. Staff were awesome!! 5 stars for friendly and enthusiastic staff; Shuttle to dinner a bonus so I could have a drink and not worry about town parking. Our initial room was dirty and we requested a move (toenails on floor, musty smell). Pool and...

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Thank Candicl31
Glen D, General Manager at Banff Rocky Mountain Resort, responded to this review

Thank you for your great comments regarding the "5 Star" staff. The ceiling issues relate directly to a roof issue which will be repaired in the near future.

Saskatchewan, Canada
Reviewed 4 weeks ago via mobile

We stayed at this resort for a couple nights earlier this week. The two bedroom unit we had was clean but a little tight for our group. Though the room was fairly clean, nothing else was!! There was garbage at the base of the stairs leading up to our room, cleaning staff stepped over it to access our room each...

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1Thank 359scott
Glen D, Manager at Banff Rocky Mountain Resort, responded to this review

Thank you for your comments. Our pool chemicals are maintained by an automated system and the process includes regular tests by our maintenance team. Irregularities are rare and are dealt with immediately. You are correct that pool area roof is compromised. The problem initiates with the area's room top unit which sits above the area you are referring too. A...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Discover the meaning of a mountain getaway at Banff Rocky Mountain Resort, a relaxing retreat in the heart of Banff National Park. Ideally set amid eight acres of private parkland and surrounded by the glorious scenery of Canada’s oldest national park, while just minutes from downtown Banff, the Banff Rocky Mountain Resort’s breathtaking location and extensive amenities are certain to provide a casual and memorable stay in the Canadian Rockies. •Indoor 15m swimming pool•Indoor and Outdoor hot tub•171 well appointed rooms with configurations to suit everyone•Mountain Health and Fitness Club with full gym, sauna and massage therapy•Tennis and squash courts•Onsite Laundry Facilities•Free parking and wired or wireless internet access•Complimentary shuttle to downtown Banff. ... more   less 

Additional Information about Banff Rocky Mountain Resort

Address: 1029 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A2, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $127 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Banff Rocky Mountain Resort 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Banff Rocky Mountain Hotel Banff
Hotel Style:
#6 Top resorts Hotel in Banff
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Questions & Answers

Here's what travellers have asked, with answers from Banff Rocky Mountain Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upper unit so that you don't have to listen to every footstep above you.”
 of 5 bubbles DancingDivaJudy, 13 Mar 2017 | Read review
“Second floor has a nicer view”
 of 5 bubbles mvmaithai, 24 Feb 2017 | Read review
“Dont think you could really have a bad unit. Lots of stairs!!”
 of 5 bubbles D2943WMkimo, 19 Feb 2017 | Read review
“Away from the highway would be best.”
 of 5 bubbles ABCalifornia_dreamer, 16 Feb 2017 | Read review
“Selection of the room size is critical depending on your family size, Generally the layout of the property is good.”
 of 5 bubbles Value1234, 1 Jan 2017 | Read review
5 of 5