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Banff Rocky Mountain Resort

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Banff Rocky Mountain Resort
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916 Reviews from our TripAdvisor Community

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Showing 855: English reviews
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Montreal
Reviewed 4 days ago NEW

I rented a two bedroom suite in the month of September 2016. I had just gone through major stomach surgery and wanted a place to get away and relax. Unfortunately, it was the complete opposite. We were placed in a run down two bedroom suite. Everything was dirty and breaking down. But the worst was the bug bites we were...

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Thank Angela M
Edmonton
Reviewed 6 days ago NEW

I would definitely stay here again! Dogs are allowed for a fee. We stayed in a 2 bdrm condo (1605) with full kitchen and 2 bathrooms, 3 adults and 3 kids under the age of 10. The cleared wooded area at the back of the condos is great to play ball or toy guns in my active boys' case or...

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Thank Jody S
Red Deer, Alberta, Canada
Reviewed 1 week ago via mobile

Checked in here with my wife for a three night stay. On the second night while she was using the bathroom, the door lock malfunctioned and she got locked in the bathroom for 45 minutes. A maintenance guy came couldnt get the door open, so he said we could kick the door, which we had to and caused very little...

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1Thank David L
Management_RMR, General Manager at Banff Rocky Mountain Resort, responded to this review

We also want to recommend our sister property, Hidden Ridge Resort, and do agree that a malfunction in the lock took place and we apologise for that. However, breaking down the door was completely unnecessary. The 45 minutes you claim it took was actually closer to 10 minutes and although the employee's first remedy to open the door did not...

Moosomin, Canada
Reviewed 1 week ago via mobile

Arrived April/17 stoked to watch game three Capitals visiting Leafs. Had to call the front desk in regard to the poor cable signal that we were experiencing. Greatful that maintenance dude responded immediately. Unfortunately he advised that there was diddly that he could do. Dude commented that these are on going problems dated as far back as last summer. Ok...

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1Thank flatlander123
Canada
Reviewed 1 week ago

Our new favorite and go-to spot for when we travel to Banff. Prices were great (groupon always has great deals on this place), staff was very friendly and most importantly the rooms were CLEAN! The hotel has a complimentary shuttle service that takes you into town and back every hour. This is also a pet-friendly resort at $25 per night...

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Thank ClauditaCanada
Canada
Reviewed 1 week ago

My family and I stayed here about five years ago, and chose to go back, as we had a good experience. However, this time we weren't as impressed. The suite itself was okay. The carpets could have used cleaning (the bottoms of our feet were dirty after walking around after an hour). I'm not sure if the carpets were even...

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Thank Canadiantravel987
Reviewed 1 week ago

First and foremost we want to tell you about the staff - every one that we dealt with in our 4 week stay was in good humor, friendly, and helpful. "Yes" is their favorite response! Next we have to say that this is a wonderful place to stay if traveling with a dog. The resort is a little out of...

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Thank Luba M
Reviewed 2 weeks ago via mobile

I went to Rocky Mountain house with my partner for 3 nights. We had a couple of problems they put us in a second floor bedroom which was fine. Later that night we decided to go into the hot tub. My girlfriend slipped down the stairs due to it not being salted. (It had stopped snowing for hours). We went...

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Thank Joshyy N
Glen D, General Manager at Banff Rocky Mountain Resort, responded to this review

I was happy to hear that your concerns were addressed directly at the property with our Front Office Manager during your checkout. I believe the intention of the room attendants was to prevent the cat from escaping. I do apologise for the unprofessional manner is which we handled the slipping concern. The employee you are referring to is very engaging...

Reviewed 4 weeks ago

"We had a great time in Banff & the location was great. The place was as pictured. The resort is aging and some things such as cleaning were lacking and very old/hard beds (even in another unit our friends rented). Location and scenery is stellar! " "The Rocky Mountain Resort's cleanliness seemed to be lacking as the bathroom stunk even...

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Thank Terry C
Prince Albert, Canada
Reviewed 18 March 2017 via mobile

My family of 6 was there March 10-13. We absolutely loved it! Quick check-in. We stayed in a wolf 2 bedroom condo. It was very spacious and tons of room! The parking outside is not reserved per room so it is first come, first serve. We sometimes had to park far from our room but it seriously was only an...

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2Thank cparenteau1977

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Discover the meaning of a mountain getaway at Banff Rocky Mountain Resort, a relaxing retreat in the heart of Banff National Park. Ideally set amid eight acres of private parkland and surrounded by the glorious scenery of Canada’s oldest national park, while just minutes from downtown Banff, the Banff Rocky Mountain Resort’s breathtaking location and extensive amenities are certain to provide a casual and memorable stay in the Canadian Rockies. Indoor 15m swimming pool • Indoor and Outdoor hot tub • 171 well appointed rooms with configurations to suit everyone • Mountain Health and Fitness Club with full gym, sauna and massage therapy • Tennis and squash courts • Onsite Laundry Facilities • Free parking and wired or wireless internet access • Complimentary shuttle to downtown Banff. ... more   less 

Additional Information about Banff Rocky Mountain Resort

Address: 1029 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A2, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $127 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Banff Rocky Mountain Resort 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Banff Rocky Mountain Hotel Banff
Hotel Style:
#6 Top resorts Hotel in Banff
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Questions & Answers

Here's what travellers have asked, with answers from Banff Rocky Mountain Resort staff and other travellers.
21 questions
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Questions? Get answers from Banff Rocky Mountain Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upstairs rms are quieter. Rms on the E side have a better BBQ area, while rms on the W are closer to the pool/hot tub/bar/restaurant.”
450lubam, 15 Apr 2017 | Read review
“Ask for an upper unit so that you don't have to listen to every footstep above you.”
DancingDivaJudy, 13 Mar 2017 | Read review
“Second floor has a nicer view”
mvmaithai, 24 Feb 2017 | Read review
“Dont think you could really have a bad unit. Lots of stairs!!”
D2943WMkimo, 19 Feb 2017 | Read review
“Away from the highway would be best.”
ABCalifornia_dreamer, 16 Feb 2017 | Read review
5 of 5