The room was a constant 28 degrees with a locked out fan, with the heat total off it was ridiculously uncomfortable. Loud ski boots woke us up every morning, because they allow skis boots in the halls at 7am. You can hear everything... and they know this is a problem cause they…
Perfect hotel for a stay in Banff. Downtown location, clean, large rooms, ski shuttle right outside hotel. Perfect base for skiing the Banff/Lake Louise area. Great on site cafe too for the early starts.
Told us to park on the road because no spots were available. Road parking is “72 hours” anyways. We’re told they would tell us when a spot was available. Never did. Got a $50 ticket they wouldn’t pay.
My husband and I really needed a break... we had a wonderful time! We love Banff there’s always something to do. Even if it’s simply strolling along looking in all the interesting shops and people watching. It was -23 during our visit and it didn’t matter. Well worth it!
Had a fantastic stay at this hotel, could not fault one thing. The location was ideal and close to the centre, the room was spacious, clean and modern. The staff at this hotel were very helpful and made our stay brilliant. The restaurant on site was very well priced and we did…
"Quieter rooms are on the top floor, not facing Banff Avenue."
"Hopefully they work on their customer service issues"
"Ask for a room towards the back if you need quiet."
"If you can get a room facing the back it would probably be quieter."
"Room 342 is enormous with views over the high school to the mountains beyond."