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Much like the cafeteria out front, the motel is drab and outdated, like something out of the 80's. You pay a lot for the room, then they ask you to pay a further $10 if you want to use their pathetic wifi! (Just ask someone else for the password)
On the plus side the room was warm, quiet and clean (despite housekeeping leaving a bag of trash in the corner of the room), and the bar was cozy.
I'm rarely one to write a review, especially negative ones. But this one has been in my mind for a while, and I'd thought I should share.
First off on the positive note, the place itself is alright. It's a place to stay the night, and it was decently clean (with a few stains on the sheets and cracks in the ceiling). So if you are really in need of a place and everywhere else is booked solid, this is okay.
However, the customer service leaves a lot to be desired. We had some issues that we tried to raise to the front desk, but both the day and night shift staff were extremely rude. I'm never one to get angry or start confrontations, so I tried to stay calm and smile as much as I could. I wanted to address the problem and made it clear it wasn't an attack on them. But they took it the other direction. Not only was our problem dismissed, but the information given by the day and night staff was contradictory. Overall, if they weren't rude or dismissive right off the bat, I would've loved to leave a positive review instead.
We chose this resort because it is the only one near (50 km) to the Athabasca Glacier. Our room was rustic but very comfortable. There is a choice of dining in either the bar or the restaurant. As it was snowing, we chose the bar which is not only self service but has an indoor "cook your own" BBQ. The buffet breakfast has loads of choice of both hot and cold. It isn't cheap (nothing is at the resort because it has a captive market) but it was delicious.
Basic room - comfy bed, tv, bathroom with towels and soap (no robe or hairdryer). Wifi not included; receptionist said we could pay $10 for it but it was not reliable so we didn't bother. There's a laundry room with coin-operated machines, gym and a leisure room with ping pong table, couches, computer and reading material.
The place didn't show up on our rental car GPS or my phone GPS. It showed up on my husband's phone. So weird. The staff said this was because they didn't have internet signal (THERE) but we plugged in the location in Canmore and Banff where internet was very good and it didn't show up there.
Anyways, it's the only building for miles right where Hwy 93 meets Hwy 11 ("Saskatchewan River Crossing") so you can't miss it once you get to that junction.
We arrived early, not realizing that check-in wasn't until 4pm so we waited in the cafeteria. Watched droves of tourists come and go as convoys of tour busses stopped here. They flooded into the shop and cafeteria for an hour then they'd leave. Then this would repeat a few times.
Convenient that they have an on-site gas station, general stores with regular supplies like toiletries, comfort food (Miss Vickies chips!) in addition to souvenirs, cafeteria with good coffee and a restaurant with huge breakfast and dinner buffets.
Good mid-point stop if you don't want to drive all the way from Banff to Jasper or vice-versa in one stretch.
The rooms are incredibly outdated and unkept. It reminded me of my uncles old trailer back in the 80s .The wood on the patio was rotting out and added to the “white trash” theme of this motel (also a safety hazard). You have to grill your on food at the pub except for certain items which is meh.. I took the lazy route. My $12 , salmon salad sandwich would have been acceptable if it wasn’t so expensive and if I wouldn’t have had to open the sandwich and spread the filling myself .I also had a bowl of the canned chicken noodle soup for $7 (enough said). The view is nice. But the view is nice everywheres in the Rockies soo. Too much money was spent here only to feel disappointed and robbed. Honestly people. Just drive the extra hour and a half in to jasper.
The Crossing Resort is family owned resort and located midway on the Icefields Parkway within 30 minutes of most major Attractions. Full services on site such as 3 dining venues a Pub, Gas Station, General store and …MoreGift,Guest Center and Fitness Center. Less
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usually by May 1st. you can call a National Park visitor center to find out details. I live up their and they try to shoot for May long weekend. BUT...always carry a jerry can. Once you leave Lake Louise, there is no... More
usually by May 1st. you can call a National Park visitor center to find out details. I live up their and they try to shoot for May long weekend. BUT...always carry a jerry can. Once you leave Lake Louise, there is no gas until Jasper. over 300 km. Stop in at Lake Louise visitor center and see if they have an update and they can also call us at the Parks Canada gate nearby the Crossing resort. good luck.