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The Grand Mayan Nuevo Vallarta

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2,666 Reviews from our TripAdvisor Community

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Showing 2,143: English reviews
Kelowna, British Columbia, Canada
Reviewed 4 September 2014

The Grand Mayan was a positive experience for us. Nicely furnished rooms, pleasant staff, and the hotel grounds were impressive. We woke up to kids running up and down the hall each morning. It sounded as though they were in the room. Open up the glass sliding doors to the balcony as early as 8:30, and there was kids yelling...

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Helpful?
4Thank Craig S
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Craig S : We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed, our facilities, the accommodations, the pools, grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’...

Dallas, Texas
Reviewed 2 September 2014

We arrived here and found a beautiful hotel. We enjoyed the pool at the grand mayan a lot. We also loved our time at the Mexican fiesta and beach party held on the beach. It was a great trip and we even got to visit with friends. Enjoyed it a lot! Must do again!!!

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2Thank beachbum1060
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear beachbum1060: Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our pools, the Mexican Fiesta and the beach party. Our primary goal is to ensure you are able to relax during your much deserved vacation, and we are pleased to...

Mexico City, Mexico
Reviewed 1 September 2014

The hotel is really nice and big, the constructions and buildings are really impressive. Do not go if you dont want to walk because everything is too far from the rooms and i'ts a construction in Place. The front desk is good but the time share sales man are really something. I dont want to go to the meeting and...

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Helpful?
4Thank Warapiz
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Warapiz : We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. We are grateful for your feedback. Warmest regards, The Grand...

Reviewed 31 August 2014

Worst hotel I have ever stayed at. My family and I went for a family reunion, 22 of us and we all left completely unhappy. From having no internet, electrify and water turned off for hours at a time, to valet making us lose reservations due to them taking over an hour to get our car, this place is terrible!!!...

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5Thank Brenpb
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Brenpb : We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. It is disappointing to learn that your experience was not satisfactory. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance. All our staff has a strict regimen of training and...

New York City, New York
Reviewed 30 August 2014

We had a wonderful time here, the staff is wonderful, facilities immaculate and lushly planted. Huge rooms, nice kitchens, room to move. Good food at the restaurants and so many of them. I noticed the complainers on here were complaining of information they got from RCI or someone who was selling off their week...well that is not the resort and...

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8Thank TravlerRich
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear TravlerRich: Thank you very much for providing your comments about your vacation at The Grand Mayan. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. Also we are happy to find out you that you enjoyed our food options, facilities and our staff’s service. Everyone works...

Los Angeles, California
Reviewed 29 August 2014

My husband, son (20 months) and l stayed at The Gran Mayan last week. I had requested a crib in my reservation. A day before my trip l called to add an extra room and happened to ask if we had the crib and that it was an actual crib and not a pack and play. The concierge person that...

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Helpful?
6Thank adriana s
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear adriana s : We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are shocked to learn about the inconveniences experienced during your visit, since we are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding facilities and service excellence This highly exceptional...

Reviewed 29 August 2014

Best vacation in Mexico, we´ll be back late november. Bring comfortable shoes cause there´s a lot of walking. Breakfast at Cafe del Lago is great dont miss it. Pools are incredible. The Check in is very slow but attention is ok

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2Thank Leonardo A
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Leonardo A : We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities and pools. Comments like yours inspire us to continue creating ideal vacation experiences. We truly look forward...

Seattle, Washington
Reviewed 28 August 2014

Rented through a VRBO owner who promised us her level of timeshare ownership: ocean view room on a higher floor, access to all pools throughout the resort, 10% off our total charges during our stay, even paid the owner at least $300 more based on her promises. When we arrived in late July, we received a first floor room with...

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5Thank jmt228
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear jmt228: We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are pleased to learn you enjoyed your room and our pools. Working to anticipate and exceed your every need is very important to us, and your comments will be useful for this purpose. We would like...

Binghamton, New York
Reviewed 26 August 2014

The Grand Mayan Nuevo is the signature property for the Mayans. This property has continued to flourish year after year. We go back every year. The property is absolutely stunning. My wife and I were married on the property almost 3 years ago. I will only admit that the check-in process is at least....aweful. We have had problems with that...

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3Thank JLiccion
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear JLiccion : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review about your stay. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. Your feedback will be shared with the appropriate areas so that your check-in is an...

Reviewed 26 August 2014

I am currently staying at the grand mayan thru an RCI points exchange. Let me begin ...I was told by the RCI vacation counselor that we would have a washer and dryer in the room and an ocean view which was completely untrue. When I checked in on Sunday morning at 1030 am we were told to come back at...

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12Thank DanaVer79
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear DanaVer79 : We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are shocked to learn about the inconveniences experienced during your visit, We generally receive very favorable comments about our staff and the service they provide; unfortunately in this instance, it would appear that is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:4 star — The Grand Mayan Nuevo Vallarta 4*
Number of rooms: 795
Reservation Options:
TripAdvisor is proud to partner with Orbitz, TripOnline SA and Expedia so you can book your The Grand Mayan Nuevo Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
Hotel Style:
#9 Family Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
329 questions
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double rooms are available for larger groups”
 of 5 bubbles rtodderud, 3 Dec 2016 | Read review
“The suites are the best and there's plenty of room for 8. There were only 4 in my family, but the place is huge.”
 of 5 bubbles 608denises, 3 Dec 2016 | Read review
“All rooms are great.”
 of 5 bubbles kenandpatricia, 3 Dec 2016 | Read review
“The only way to get an ocean view room is to deal with a sales meeting (3+ hours and high pressure)”
 of 5 bubbles Nevergo33, 3 Dec 2016 | Read review
“5th floor and above, ocean view”
 of 5 bubbles vacationtimedeb, 28 Nov 2016 | Read review
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