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The Grand Mayan Nuevo Vallarta

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The Grand Mayan Nuevo Vallarta
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2,673 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Nuevo Vallarta
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Showing 2,150: English reviews
Roseville, California
Reviewed 4 November 2014

The resort is absolutely beautiful, meticulously maintained and great for families. My Wife, three sons and I have vacationed all over but all agree this was our favorite vacation so far! The kids even ranked it over Disney, which is saying a lot. The pools, food, room service were all fantastic. The kids (8,8 and 12) all learned to scuba...

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Helpful?
3Thank David H
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear David H : Thank you for providing your comments about your vacation at The Grand Mayan. We are delighted to find out that most of our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our food options and pools. It is nice to learn you think our...

Reviewed 1 November 2014

This resort is spectacular, the grounds are covered with lush, jungle like vegetation that is impeccably maintained. The pools and lazy river are clean and inviting. The rooms are well maintained and beautiful. The many restaurants on site are good and reasonably priced considering they are within a resort. All of the employees are courteous and friendly, any one of...

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3Thank Tom R
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Tom R: thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing service excellence. It is pleasing to learn that you also enjoyed the breathtaking...

Denver
Reviewed 30 October 2014 via mobile

The resort is beautiful and we have lived out lazy days by the pool. While the service both pool side and in the restaurants has been prompt, the paying process is deplorable. Traveling with friends, we've opted to pay as we go rather than charge to the room. We have been upfront with each service provider along the way. However,...

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Helpful?
6Thank llbaker22
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear llbaker22 : We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan .We are pleased you found our resort to be beautiful. All the same, we are disappointed that we were unable to meet your expectations to the fullest. This highly exceptional occurrence will be addressed by the...

St. Catharines, Canada
Reviewed 30 October 2014

The property itself is like a little village which has all the amenities for a most enjoyable holiday. It is an ideal spot for both couples or families with children. The staff is extremely well trained to assist and to serve They are very polite and every department is equally capable.....from the front desk staff to the housekeeping staff and...

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3Thank Khayyam S
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Khayyam S : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our food options. Your comments are always welcomed....

Alameda, CA
Reviewed 28 October 2014

This hotel is as beautiful as it looks on the website! The grounds are spotless, well kept, and so gorgeous! And the service is excellent as well...housekeeping, front desk, valets, restaurant and bar servers, everyone...all professional, polite, and always greeting you with a smile. We went the week of Oct 19-26, which was perfect. The hotel wasn't crowded at all,...

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5Thank Bliss5956
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Bliss5956 : Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was top-notch. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you think our resort is beautiful and that you perceived the cleanliness...

Reviewed 26 October 2014 via mobile

This resort is a place of enigma, perplexing, infuriating, dirty and clean. We are still here. We came upon this resort by bidding on a charity auction for a week stay from someone who donated this trip. I travel with a four pound service dog, you know, the silent well behaved kind who assists the disabled. We were warned by...

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15Thank superdupertravelbug
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear superdupertravelbug : We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are pleased to learn you that you enjoyed our food options. It is disappointing to learn that your experience was not satisfactory. As one of the most successful companies in the Mexican tourism field, we...

Buda, Texas
Reviewed 22 October 2014

This is a follow-up to my review of this resort in April 2012: http://www.tripadvisor.com/ShowUserReviews-g154267-d569315-r127384938-The_Grand_Mayan_Nuevo_Vallarta-Nuevo_Vallarta_Pacific_Coast.html These tips are not in any particular order: * You don't have to get to the pool REAL early in order to get a decent lounge chair(s)/umbrella. 10-10:30 AM is early enough. Warning though -- other guests are more likely to steal your umbrella while you're...

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16Thank afwings
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear afwings : Thank you for taking the time to provide us your detailed feedback about your stay at The Grand Mayan. Your feedback is always welcomed and we look forward to continue hosting your vacations! With all good wishes, The Grand Mayan Nuevo Vallarta Management.

Sacramento, California
Reviewed 18 October 2014

We are Bliss time share owners and booked a week at the Mayan Palace (first time use) in the last week of September. Since Mayan Palace is closed in the low season (at least when we were there), we were placed in the Grand Mayan (GM) [one step above what we own]. The GM is absolutely beautiful and is a...

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8Thank Jayna Q
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Jayna Q: Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are happy as well that you liked our pools and grounds. Our goal is to make...

Cedar City
Reviewed 18 October 2014

Just returned from the Grand Mayan Nuevo Vallarta. It has the most beautiful and clean grounds. It is like you are in a beautiful rain forest. Pools were very clean as was the beach. Loved the lazy river. They had people there to helps some of us older folks into the inner tubes. Rooms were large and well equipped. Bathrooms...

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4Thank missb0nnie
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear missb0nnie : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools, lazy river, grounds and our staff’s service. Everyone works tirelessly - day and night, to...

Chicago, Illinois
Reviewed 16 October 2014

This was my husband's first trip to Mexico and our first visit to the Grand Mayan in Nuevo Vallarta. The staff was very friendly although we were disappointed in the lack of accurate information provided for how our wifi package would work. My friend and her daughter were with us and we thoroughly enjoyed the beautiful pools and lazy river....

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Helpful?
4Thank Denise C
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Denise C : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the lazy river, the pools, grounds and our staff’s service. Everyone works tirelessly - day and night, to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:5 star — The Grand Mayan Nuevo Vallarta 5*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
Hotel Style:
#9 Family Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
331 questions
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you plan to cook in your room, get the bedroom. If not, get the less expensive studio.”
 of 5 bubbles 493jcd, 5 Dec 2016 | Read review
“Double rooms are available for larger groups”
 of 5 bubbles rtodderud, 3 Dec 2016 | Read review
“The suites are the best and there's plenty of room for 8. There were only 4 in my family, but the place is huge.”
 of 5 bubbles 608denises, 3 Dec 2016 | Read review
“All rooms are great.”
 of 5 bubbles kenandpatricia, 3 Dec 2016 | Read review
“The only way to get an ocean view room is to deal with a sales meeting (3+ hours and high pressure)”
 of 5 bubbles Nevergo33, 3 Dec 2016 | Read review
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