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The Grand Mayan Nuevo Vallarta

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3,070 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Nuevo Vallarta
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Showing 2,461: English reviews
Folsom, California
Reviewed 27 October 2015

I have read reviews that hammered this resort.Granted, the restaurants were pretty pricey but almost all resort restaurants are. The much maligned shuttle service worked well for us. After a day or so the system becomes apparant. Overall the service was very good except for the porter service upon our departure. The 4:30 AM baggage service, shuttle service, and taxi...

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Helpful?
Thank ronv95
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear ronv95: Thank you so much for commenting about your stay at The Grand Mayan. It appears as though not all your expectations were met. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance. Rest assured your comments and suggestions will be shared with the appropriate areas, as we aim to achieve the highest...

Leduc, Alberta, Canada
Reviewed 27 October 2015

If you can get past the partnership offers, this is an amazing place to stay. All you need is on the resort site and security is very apparent. We encountered some problems which were very minor but they treated it like it was the most important thing they needed to look after. All the while making our stay very complete....

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Thank WalterD435
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear WalterD435 : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to find out that you enjoyed our hotel. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation. We truly appreciate your...

Reviewed 26 October 2015

Hurricane Patricia hit at the end of our trip to the Mayan Palace in Puerto Vallarta. The team at the hotel were great and evacuated us that morning to the Nuevo Vallarta property. We were put into the office building where the windows could be boarded up and we were given lawn chairs, pillows and sheets for our comfort. The...

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1Thank Shyamala N
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Shyamala N: Thank you for taking the time to provide us your feedback about your stay at The Grand Mayan. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. We took all the necessary preparations to ensure the safety of everyone in...

Edwardsville, Illinois
Reviewed 26 October 2015

Pros: Beautiful hotel and grounds, extremely friendly and helpful staff throughout, spacious suites, very clean rooms and public areas. Maid do a great job (count your towels/bathrobes every day, though). Somewhat limited menus in restaurants, but very fresh, well prepared food and good service (exception: Tramonto Italian restaurant misses all the marks). Pools are beautiful and very well maintained. Lots...

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3Thank freightdog99
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear freightdog99: We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn you enjoyed our food options, the pools, grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Rest assured that...

Alameda, CA
Reviewed 25 October 2015

We are about to make our third visit. We love the place! Great service, great pools, and great location. The rooms with the jet tubs are awesome. They have everything you need. Our favorite thing to do besides the pool, and the beach is to go down to the end of the hallway, and watch the sunsets. We have some...

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Thank Ranger50
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Ranger50: Thank you very much for providing your comments about your vacation at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our facilities, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Comments like yours inspire us to...

Toronto, Canada
Reviewed 24 October 2015

This might be a rather unusual review because I wasn't actually staying here. We own a condo close by to the Grand Mayan when it seemed that Hurricaine Patricia was about to hit with winds forecast at 350 kilometres per hour. Unsure what the effects would be of such a gigantic "catastrophic" storm, we decided to take refuge on the...

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13Thank Timothy P
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Timothy P : Thank you so much for commenting about your experience during the hurricane. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. Our priority is the safety of our customers, staff and now even neighbors in search of shelter. We...

Mexico City, Mexico
Reviewed 21 October 2015

This is an amazing option if you don't want to get out of the resort except for a day to downtown puerto Vallarta. I'm from Mexico and have been gphere several times. Pros: 4 towers of modern, big, complete big rooms, with bathtub, terrace, etc Great service, you can call and ask for anything they'll do it in matter of...

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4Thank Mel_Lopez
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Mel_Lopez : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay pleasant and we are happy to learn you did enjoy...

Reviewed 20 October 2015

I spent a week with 8 other people at the Grand Mayan. It's a truly amazing property. You can easily spend the entire trip on the property, as it has everything you could ever want. We particularly enjoyed massages at the spa, ice cream, crepes, and high-quality chocolates. You have your choice of restaurants and pools and many other activities...

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Thank 855emilyw
Elk Mound, wisconsin
Reviewed 19 October 2015 via mobile

Beautiful location, okay rooms, expensive food and restaurants, the beach is about 1/2 mile away, on campus transportation is sporadic and unreliable, transportation to get off campus is difficult at best. The hotel is part of a massive timeshare complex that has about 5 super - hotels co-located on about 80 acres. There are long winding trails connecting all of...

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6Thank JimandHeather2013
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear JimandHeather2013: Thank you for taking the time to provide us your feedback about your stay at The Grand Mayan. It appears as though not all your expectations were met. All your feedback will be shared with the appropriate areas and we will continue working towards exceeding all our guests’ expectations. We would like to point out as well that...

San Diego, California
Reviewed 18 October 2015

We arrived hot and tired after our trip. We ended up taking three shuttles from the airport with no direction about where to go next. Once you finally get to the hotel you are met with long lines at registration. We waited in line for 45 minutes and then were told our room would not be ready for 30 more...

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4Thank Zosimus
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Zosimus: Thank you for choosing The Grand Mayan for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. We are disappointed that we were unable to meet your expectations to the fullest. As one of the most successful...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Internet
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:4 star — The Grand Mayan Nuevo Vallarta 4*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
Hotel Style:
#7 Top resorts Hotel in Nuevo Vallarta
#7 Luxury Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor give the best view”
883jeanettem, 26 Apr 2017 | Read review
“None...they can all be broken into and the safes opened by staff”
Patty12104, 25 Apr 2017 | Read review
“Ask for ocean view high floor.”
ArleneS429, 25 Apr 2017 | Read review
“Ocean side all the way.”
ericsA2528QX, 24 Apr 2017 | Read review
“If you enjoy the ocean, request room on 3rd or higher floors to see over the trees.”
BeverlyD877, 24 Apr 2017 | Read review
5 of 5