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The Grand Mayan Nuevo Vallarta

Travellers' Choice award winner
09/04/2017 10/04/2017
1 room 2 adults 0 children
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2,969 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Nuevo Vallarta
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Showing 2,384: English reviews
Calgary, Canada
Reviewed 23 August 2015 via mobile

Arrival and check in: The check in process was really, really long! No need for that in my opinion. Good thing my husband had arrived early and checked in. Even with that the lineup was long and process long. The front desk lady took our names and without any explanation disappeared...coming back again no explanation as to where and why...

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3Thank razij_13
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear razij_13 : Thank you for choosing The Grand Mayan for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. It is disappointing to learn that your experience was not satisfactory. As one of the most successful companies in...

mcallen. texas
Reviewed 23 August 2015

I have been here 3 times, twice more than I should have. Every single time I have had an argument over what was promised versus what I received. They refuse to give an itemized reservation. That way, after you arrive, they change golf prices, amenities and reservation guarantees. I have had to fight with them for my promised items. I...

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6Thank carlfredricks
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear carlfredricks : Thank you for providing your comments about your vacation at The Grand Mayan. We take great pride in creating incredible vacation experiences for our guests; however, after receiving your remarks it appears this was not the case with your stay. All our staff has a strict regimen of training and supervision in order to provide the highest...

Alberta, Canada
Reviewed 22 August 2015 via mobile

Visited grand Mayan this week. Being August it was low season. The expansive resort grounds are outstanding. Lush and manicured . The staff are very helpful. Good restaurant food quality here. The prices in the restaurants and shopping will make you pause though. Be prepared for $18 hamburgers and 3.50 can of coke. Being from Canada, that's crazy. The wristband...

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7Thank jklang99
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear jklang99 : Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are happy as well that you liked our grounds. All the same, we are disappointed that...

San Antonio
Reviewed 22 August 2015

We enjoyed our visit to this resort. Everything is clean - rooms, outdoors, restaurants and the pool areas . Considering the exchange rate that was nearly 17:1, we found the food in the restaurants was affordable. We visited different restaurants on the property and were very satisfied with all our meals. This is a wonderful resort for children of all...

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5Thank 2dives
Torrance, California
Reviewed 21 August 2015

The hotel is really nice but what's with the paint. The 4th floor I guess is been painted and the smell is everywhere outside the unit making it impossible to use the balcony pool. Needless to say it would also be inconvenient to relocate to another room in the middle of stay.

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3Thank Ilia S
Carlisle, Pennsylvania
Reviewed 20 August 2015

The place is run like a Disneyland resort with staff taking every measure imaginable to ensure you have a great vacation. Everything from Valets meeting you upon arrival, to taking your bags through underground tunnels to get to the rooms is engineered for success. Every inch of the landscaping is manicured to perfection. This resort is interested in ensuring that...

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9Thank Grgrcan
Seaford, New York
Reviewed 18 August 2015

We traveled as a family in July. My kids aren't really kids anymore (college aged) so we opted to try this type of resort ( condo vs hotel room) as now that they are "legal" in Mexico, so two rooms for an all inclusive would be much more expensive than this option. I will say I did like staying in...

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11Thank LynnmarieLINY
Aliso Viejo, California
Reviewed 18 August 2015

I have to agreed, the resort is amazing. The view is gorgeous. Everyone from the maid to the security staff was pleasant. The property is very well-kept and beautiful. Can’t complaint on that part. The only problem we have is if you have more than one room reserved. We had 2 suites reserved. These were reserved through our RCI. I...

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3Thank Christine_Khanh
Reviewed 17 August 2015 via mobile

Very good resort. The activities team at the grand Mayan pool made the vacation very enjoyable. Brandon, Miguel, johann, Angie, and Karla really made each day by the pool amazing for children and for adults. The quality of the resort is really 5 stars.

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1Thank Nima M
Calgary, Alberta, Canada
Reviewed 15 August 2015

Visited June 26 through July 3. First time visit - couple with one child. I'll review the timeshare pitch first, then the resort. Chose to do the sales pitch (though we rarely agree to as we have no interest in purchasing another timeshare - just want to get rid of the one we have!!) but we were interested in hearing...

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2Thank Colleen L

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $136 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Mayan Nuevo Vallarta 4*
Number of rooms: 795
Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
Hotel Style:
#8 Top resorts Hotel in Nuevo Vallarta
#8 Luxury Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#12 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The north end towers on the east side have no view other than a bit of jungle and a parking lot.”
 of 5 bubbles gmb1957, 26 Mar 2017 | Read review
“Beach view would be recommended, but unless your in your room more than out, I think any room, even non-beach is decent.”
 of 5 bubbles M5461DUrobins, 26 Mar 2017 | Read review
“Our maid that we had by the name of Martha was Great and we always made sure she was taken care of with a little something for her from us!! She was Excellent!”
 of 5 bubbles 213larryj, 25 Mar 2017 | Read review
“Had room on upper floor facing ocean.”
 of 5 bubbles thomasrainville, 25 Mar 2017 | Read review
“5 studios. We were sent to different rooms and were told to share a 2 bedroom suite for 3 couples and 2 studios and that was not what we had ordered. We are all seniors and prefer to have our own room.”
 of 5 bubbles richardbJ4295MP, 25 Mar 2017 | Read review
5 of 5