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The Grand Mayan at Vidanta Nuevo Vallarta

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Traveller (2607)
Pool & Beach (527)
Room & Suite (491)
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Overview
  • Excellent59%
  • Very good23%
  • Average10%
  • Poor4%
  • Terrible4%
Travellers talk about
“lazy river”(687 reviews)
“wave pool”(200 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Reviews (3,990)
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1,514
805
363
154
134
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11 - 15 of 2,970 reviews
Reviewed 1 week ago

Huge resort that is well kept. Rooms are very nice and clean. Housekeeping twice a day. The staff was great all very courteous and helpful at all times. Shuttle service within resort is a plus. Only thing that caught me off guard was the high...More

Review collected in partnership with RCI
Thank alicebbyaf
Response from Vidanta V, Manager at The Grand Mayan at Vidanta Nuevo VallartaResponded 1 week ago

Greetings from paradise Alicebbyaf, Thank you very much for submitting your review of your stay with us in The Grand Mayan. We are so happy to hear your comments about our hotel and staff and invite you to return and have another wonderful vacation in...More

Reviewed 1 week ago via mobile

The Vidanta Resort complex is a beautiful resort in Puerto Vallarta me and my husband spend a couple of days here. If you are coming with kids I strongly recommend you to stay in the grand Mayan hotel. In the Grand Mayan you have a...More

Thank Natalia G
Response from Vidanta V, Manager at The Grand Mayan at Vidanta Nuevo VallartaResponded 1 week ago

Greeting from Sunny Mexico Natalia G, We truly appreciate the time you have taken to share with us your impression about your stay with us. We are glad you enjoyed our shows in santuario and enjoyed the swiiming pools. We are so pleased to learn...More

Reviewed 1 week ago

the experience was breath taking I loved the pools the room and employees they all were great. the hotel had a beautiful view as well as people that would clean the room and make your beds this was my 4th trip and it just keeps...More

Thank zachp22
Response from Vidanta V, Manager at The Grand Mayan at Vidanta Nuevo VallartaResponded 1 week ago

Dear Zachp22, Thank you very much for submitting your review of your stay with us in The Grand Mayan. It is wonderful to hear that you enjoyed a marvelous vacation and hope to keep suprising you everytime. We will be looking forward to creating another...More

Reviewed 1 week ago

This was our second trip to Grand Mayan Nuevo Vallarta. Went first time when it was smaller and you were dropped off right at your resort. Now you get dropped off at a taxi stand outside the resort and have to wait for them to...More

2  Thank Wolf1955
Response from Vidanta V, Manager at The Grand Mayan at Vidanta Nuevo VallartaResponded 1 week ago

Dear Wolf1955 : We truly appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are grateful for your preference as we always like to welcome back guests. Please accept our sincere apologies for...More

Reviewed 2 weeks ago via mobile

This resort is literally garbage. This has been the worst treatment and worst amenities of my life. The room smells of mold and my family got glass in our feet from being IN the room. Our terrible room over looks a road and noisy construction...More

1  Thank jockjamz
Response from Vidanta V, Manager at The Grand Mayan at Vidanta Nuevo VallartaResponded 5 days ago

Dear jockjamz : We appreciate our guests' reviews and opinions. Regrettably, it would appear we did not meet all your expectations. We generally receive very favorable comments about all our staff and the service they provide; unfortunately, in this instance, it would appear that is...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Tennis Court
Golf Course
Heated pool
Outdoor pool
Details
Hotel class
Hotel Style
#6 Top resorts Hotel in Nuevo Vallarta
#7 Luxury Hotel in Nuevo Vallarta
#8 Family Hotel in Nuevo Vallarta
#9 On the Beach Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Hotel class
Hotel Style
#6 Top resorts Hotel in Nuevo Vallarta
#7 Luxury Hotel in Nuevo Vallarta
#8 Family Hotel in Nuevo Vallarta
#9 On the Beach Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2607)
Pool & Beach (527)
Room & Suite (491)
Dining (215)
Amenities (101)
Family and Play Areas (56)
Business Centre & Event Rooms (9)
Questions & Answers
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Andriade
1 May 2018|
AnswerShow all 3 answers
Response from sdsoretired | Reviewed this property |
The two bedroom set up is a king and two beds.
1
Vote
Ronstar
21 April 2018|
AnswerShow all 3 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Room Tips
"Unless you are a premium member, do not expect a room with an ocean view."
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"Choose if you want nearby pool activity or the secluded hotels a distance away."
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"You have no say about where they put you and they don't do anything to make you happy if you complain..."
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"Odd number rooms face the ocean"
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