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Bel Air Collection Resort & Spa Vallarta

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Bel Air Collection Resort & Spa Vallarta
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1,692 Reviews from our TripAdvisor Community

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There are newer reviews for Bel Air Collection Resort & Spa Vallarta
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Showing 585: English reviews
Vernon, Canada
Reviewed 3 April 2013

We stayed at the resort for 7 sleepless nights. Our room was above machinery in the basement which banged and vibrated the entire unit all night and day. When we asked to be moved we were all but ignored and seemed to anoy the staff. There was no empathy and absolutely no effort made to try to improve our stay....

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Helpful?
4Thank 78TeresaP
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review

First and foremost, allow me to apologize, due to the various inconveniences faced during your stay, Allow me to let you know that immediate actions, will be taken to avoid future discontents regarding to these matters; I would like to thank you for bringing me to my attention, such situations, which will help us improve our services level and provide...

La Crosse, Wisconsin
Reviewed 30 March 2013

My wife and I have been staying at this resort since 2006. For the most part we have had good experiences. The first year we were there we had an ocean view but every year after it has been a partial ocean view at best. The room was decent at best - same furniture and refrig since 2006 so you...

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2Thank jpdovey
North Bellmore, New York, United States
Reviewed 29 March 2013

We stayed at the resort from March 9th through the 13th. Here is our feedback... Arrival: For starters, the bell boys are extremely pleasant and offered a glass of wine as they took your luggage out of the cab. Upon checking-in I did not like the room I was assigned to. It overlooked the meters and trash compactor of next...

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Helpful?
Thank Lance R
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review

Allow me to express my sincere gratitude to such a beatiful feedback thank you for prefer Bel Air Vallarta Resort & Spa and to see the difference between each kind of service. for us, comments as yours give us the opportunity to continue growing and be better each day. I will work directly with the chef to improve the food...

Calgary, Canada
Reviewed 25 March 2013

This was our 5th visit staying this time as guests of owners.Nothing but problems with other guests disturbing our sleep and quiet time in the evening. Reported several times to the front desk and management with no real concern or empathy, seems this is the way things are now. The priority is selling or upgrading their Time Share program and...

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2Thank John2220
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review

Dear guest, allow me to express my sicere apologize for all the inconviniences in your last stay, it is sad to know that you did not received the kind of treatment you deserved. Let me explain you that for us all of our guests are important and we are trying to improve every detail to be better in our quality...

Rockville, Maryland
Reviewed 25 March 2013

I have traveled more than a million miles with american all over the world and this has been my worst experience. We booked this hotel as part of the aavacations airline and hotel package. I am ashamed and sad to see that american airlines vacations will book us in such a terrible hotel. Called many time before arrival to understand...

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7Thank Lesley P
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review

First and foremost I would like to thank you for visiting Bel Air Resort & Spa Vallarta; Please accept my sincere apologies for not covering your expectations I know that for the last weekend we had some problems that made you feel unconfortable but allow me to tell you that we are working so hard to improve every detail and...

Nuevo Vallarta, Mexico
Reviewed 23 March 2013

We have been coming to the Bel Air, formerly the Playa del Sol Grand for years and it has been enjoyable year after year. Much credit is deserved by the hotel staff. This flows through all the way from the Hotel GM, the amazing front desk staff, the maintenance and security people, the hardworking friendly and kind housekeeping and bell...

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4Thank TashiTT
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review

Dear guests, Thanks to share this beautiful comment about Bel Air Resort & Spa Vallarta, for us is so rewarding having this kind of comments and I hope you continue visiting us as each year bringing the opportunity to share more times with you. Laura C. Ramos General Manager

Spokane, WA
Reviewed 22 March 2013

Stayed with 'owners' of Playa del Sol. They were told when they checked in that it was under new owners. The hotel insisted that they meet the next morning with a representative from the new company 'Bel Air'. First thing they were told was that they are no longer an owner of anything on the property. Quite a rude person.......

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1Thank PatandDiSpokane
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review

Thanks for share your comments, for us, this kind of feedback give us the opportunity to be better each day, I´m glad to see that you found our restaurant nice and I will talk to the executive Chef about our Japanese restaurante. we will work with the people in timeshare to be more polite with our guests I hope you...

Menlo Park, California
Reviewed 3 March 2013

About 20 minutes from the airport, we were greeted with a glass of champagne and warm towels when we first arrived- nice touch. Even though the check in was not until 4 pm, and we were there at 12pm, we were able to go to our room. Very attentive staff. this place has a nice resort feeling without the high...

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3Thank CJK38
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review

We all are delighted to receive such a generous review on your recent stay at Bel Air. We believe that attention to detail and personalized attentive service is what makes every vacation exceptional and memorable. I am glad to know that our teams’ efforts made a difference for you and your every expectation has been met. Thank you for giving...

Woodridge, Illinois
Reviewed 28 February 2013

This was our fifth trip in a row to Bel Air and this place just keeps getting better. Everyone is just so nice and accommodating and we always feel like we're welcomed home by family. Special shout out to Pancho for going above and beyond and helping us out with our requests including opening an additional account at Shipwreck Kelley's...

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1Thank Bobmusic
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review

Thank you for your kind review and recognition of our effort, which is a great inspiration to us in our work. I truly hope that memories of this vacation will bring you back to Bel Air collection resort & Spa Vallarta very soon. We will waitting to serve you again and make you feel at home. Best Regards, Laura C....

Vancouver, Canada
Reviewed 26 February 2013

We own a timeshare at the Playa del Sol Grand. I'm not sure what happened to the original company - rumors abound - but it ended up as a Belair resort. Previously I had problems with availability, so I had more or less given up on the place. I was in Nuevo Vallarta in January and stopped in. They had...

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1Thank GeeGee10_10
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review

Please allow me to express my sincere gratefulness for sharing with us this generous comment about our work and our services; our goal is the continuous improvement, and this is possible thanks to the comments like yours. There is nothing like knowing that our guests had wonderful and memorable time while staying with us. Thank you for your review and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Beachfront
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Conference Facilities
Official Description (provided by the hotel)
"Bel Air Vallarta the perfect hotel for a family vacation" Family vacations are made to be on the Riviera Nayarit. Enjoy the beauty of the traditional Puerto Vallarta, the beautiful and colorful Bucerias, or maybe the exclusive Nuevo Vallarta where you will find everything you were looking for and more. Can you imagine spending a day at the spa pampering yourself at one of the best hotels in Nuevo Vallarta? Imagine your kids having a blast at our Kids Club, everything is possible here. A destination like this provides much as you can imagine, activities on land, sea and even air is what awaits you. Stay with with your family and enjoy the best time of your lives together and create your own #BelAirMoment. Bel Air Vallarta offers 215 spacious and luxurious rooms where you can enjoy a deserved rest after those long days at the beach, pool or enjoying the gastronomic offer that we have for you along with all the entertainment options that this resort has. In addition to luxury hotel rooms in Nuevo Vallarta Bel Air Vallarta offers luxury amenities that will make your stay a unique and memorable vacation, the "Bel Air Delights" those great little details that will give your holiday a touch of sophistication and also will make you feel at home. Welcome Cool Amenitie Welcome cocktail Early Bird Breakfast View all Bel Air Delights In Bel Air we know that your holiday should be something memorable that's why we have created a series of experiences that will fulfill all your dreams and needs to make your vacation something you cannot forget. Personalized vacation experiences with a touch of luxury and sophistication, the "Bel Air Experiences". All Gourmet Experience All Romance Experience All Spa Experience ... more   less 

Additional Information about Bel Air Collection Resort & Spa Vallarta

Address: Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $115 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Vallarta 3.5*
Number of rooms: 215
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Also Known As:
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
Bel Air Collection Resort And Spa Vallarta
Playa Del Sol Grand Hotel
Playa Del Sol Grand Puerto Vallarta
Playa Del Sol Grand Resort
Hotel Style:
#6 Business Hotel in Nuevo Vallarta
#13 Family Hotel in Nuevo Vallarta
#14 Spa Hotel in Nuevo Vallarta
#15 Top resorts Hotel in Nuevo Vallarta
#19 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Resort & Spa Vallarta staff and other travellers.
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over a year ago
West Linn, Oregon
10 months ago

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Questions? Get answers from Bel Air Collection Resort & Spa Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for sunset view and in Tower Haramara.”
 of 5 bubbles aaroncW5362RK, 2 Dec 2016 | Read review
“If you go all the way to the beach, it's so worth it to get a view of the ocean!!”
 of 5 bubbles dgkukal, 7 Oct 2016 | Read review
“I highly recommend an Oceanfront Jr. Suite.”
 of 5 bubbles EthelDavey, 8 Sep 2016 | Read review
“Ask for an upgrade and they can often give you one.”
 of 5 bubbles michaels128, 30 Aug 2016 | Read review
“2 BDRM suites are a good value as they have a large main room but are popular. Higher rooms overlooking the pool are ideal.”
 of 5 bubbles toma57, 25 Aug 2016 | Read review
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