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Hard Rock Hotel Vallarta

Travellers' Choice award winner
GreenLeadersPlatinum level
13/06/2017 14/06/2017
1 room 2 adults 0 children
USD 521*
USD 375*
Great Deal
USD 404*
USD 404*
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Hard Rock Hotel Vallarta
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4,132 Reviews from our TripAdvisor Community

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Showing 3,137: English reviews
Edmonton, Canada
Reviewed 12 April 2016

I have been to resorts on both Mexican coasts and this is, by far, the best of the bunch. The staff were fantastic and so helpful, never had to wait long for pool service. Rooms were immaculate and the views were excellent. Food was outstanding especially at Ciao and Ipanema. The live music every night was also very good. I...

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Helpful?
Thank shrek0ne
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear shrek0ne, It is amazing for us to learn that we are the best hotel you have visited in México, we are very flattered indeed. Thank you for your kind review, we appreciate the mentions of our staff members and we all send you our best hoping to see you again soon. We will keep improving every aspect to surprise...

Nuevo Vallarta
Reviewed 12 April 2016

Hard to sleep with echoes emanating from halls, elevator noises, thin doors, tile floors, wheels and heels clicking over hard tiles, and partyers singing and yelling until way too late from the pool area. Contracted Montezuma's revenge and never ate or drank anywhere except the Hard Rock Hotel

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank paulrichardg
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello paulrichardg, Thank you for taking the time to share your comments with us. On behalf of Hard Rock Hotel Vallarta I extend our more sincere apologies for the inconvenience you encountered during your stay. We are more than willing to assist our guests at anytime by listening to their requests and make their stay more comfortable. We would have...

Crystal, Minnesota
Reviewed 11 April 2016

We were very impressed with all the wonderful people working at the Hard Rock Vallarta resort. Nearly everyone was friendly and helpful. Some special people that come to mind are Rosy and Martin, both servers by the pool, and Samuel also. The entertainment department were funny and charming and well organized. We had a great time!

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Helpful?
Thank corinnesuby82
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear corinnesuby82, Gracias! We appreciate your kind review very much, it truly help us spreading the word that the Hard Rock Hotel Vallarta is one of a kind, thanks to you and our visitors. No doubt our staff members strive to deliver the epic service that sets us apart and make you feel the warmth of our people. Thank you...

SAO PALO
Reviewed 11 April 2016

This hotel is out of the route of Brazilian tourists, and as far and difficult access, arrive with connections. But the effort is worth it! Hotel facing the sea, thematic restaurant, good pool and good reception .. I recommend visit the town near the hotel and the tours are wonderful, I recommend diving and view the channel.

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Helpful?
Thank CHPINTER
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello CHPINTER, Thank you very much for choosing us. We appreciate the effort enormously and we are very happy to learn that it has been remunerated to you in the form of a great experience. We will certainly keep working to improve every aspect of our resort, we are building a new Spa, for example, and we would like you...

Duluth, Minnesota
Reviewed 11 April 2016

Had a great time with my family. Food was amazing . Evenings were fun, with exciting entertainment put together by a young group of artists . Karlee and Aimee from entertainment staff were outstanding !!!

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Helpful?
Thank 811rai88
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello 811rai88, Thank you for sharing your opinion with us. We are very happy and grateful to see such spirit and recognition for our staff effort. We are very glad to learn that you have enjoyed your visit and we are already looking forward to the next one. Thank you very much for choosing us. Sincerely, Luis Entrala Fàbregas General...

Atlanta, Georgia
Reviewed 10 April 2016

I just returned from a 6 night stay with my family of 4 (husband, myself and 2 kids-ages 13 and 11). I booked this resort because of all the rave reviews here on Trip Advisor. Here is my review: Hotel and Rooms: Hotel was very clean and well maintained. Rooms are quite small. The 2 person jacuzzi takes up 1/3...

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Helpful?
4Thank D W
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear D W, We appreciate your comments very much and we would like to thank you for coming and sharing your experience with us. On behalf of Hard rock Hotel Vallarta, we apologize for the inconvenience you encountered during your stay. We appreciate the comments about the amazing aspects of our resort that satisfied your expectations and we will also...

Quebec, Quebec, Canada
Reviewed 10 April 2016

First and foremost, the most important to know is that this hotel is not actually in Puerto Vallarta. It is in a smaller neighbor city by the name of Nuevo Vallarta, which is approximately 20-30 minutes drive away from Puerto Vallarta city center. When we told some folks that we were going to Puerto Vallarta, most everyone said that the...

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Helpful?
Thank Richard B
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Richard B, Thank you so much for sharing your opinion with us, it is gratifying for us to see such kindness. We look forward for the next visit, we are certain that we will surprise you again the next time. We all send you our greetings. Regarding the observations that you mentioned, we will definitely consider them and we...

Duluth, Minnesota
Reviewed 9 April 2016 via mobile

Absolutely Loved our time here. The hotel was very clean. Our room was immaculate. The housekeeper came twice to clean it up and left Hershey kisses which was a nice gesture. The cute towel animals was a nice touch. The employees here are very friendly, polite, and very courteous. The food was very good too. I want to give a...

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Helpful?
Thank Nivi266
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Nivi266, Thank you for sharing your opinion with us. We are very happy to learn that you had such a great time at our resort. We always look to share our paradise with our guests to create authentic memories together. The entertainment team send you a big HOLA and we all hope to see you again very soon. Please...

Santa Cruz, California
Reviewed 8 April 2016

I really didn't know anything about the Hard Rock brand when I booked our stay there. A Travelocity rep suggested this hotel to me. After I booked the hotel, I read reviews and found out it was " a party hotel, they blast music all the time". Being noise sensitive, I was really scared that I was going to have...

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Helpful?
4Thank Summer P
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Amy, Thank you for taking the time to contact us, we are glad to learn that youhad a great stay despite the noise. We definitely understand your concerns and please let me inform you that we are more than willing to assist you at any time in order to accomodate your necessities and create the most pleasant stay for...

Bellefonte, Pennsylvania
Reviewed 8 April 2016

Where to start? First of all, I need to tell you that this hotel stay was paid for in full by my employer so take from that what you will. Having never stayed at a hard rock resort before, I had no other hard rock resorts to compare it to. However, this place is great! ALL of the staff were...

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Helpful?
2Thank greg3813
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello greg3813, Thank you so much for sharing your perception of our resort. It's great for us to see that you had such a great time at our hotel. We appreciate your opinion regarding the noise and the aspects that require attention, I assure you that we are working to improve them all and more as we have many surprises...

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13/06/2017 14/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $407 - $872 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#6 On the Beach Hotel in Nuevo Vallarta
#6 Spa Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Vallarta staff and other travellers.
249 questions
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Questions? Get answers from Hard Rock Hotel Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all rooms are sea side or pool side. Be sure to ask if they can offer a better room for the price you paid.”
Pepearias, 27 May 2017 | Read review
“ocean view is a must”
J9589FGdavidj, 25 May 2017 | Read review
“There are ocean facing rooms.”
paulk802, 24 May 2017 | Read review
“Try to get an ocean view room! Worth the money!”
sarahhF1790WB, 18 May 2017 | Read review
“dont stay above the disco if you want a quiet room, i hear its loud as people like to stay up and rock ;0”
acck1234, 18 May 2017 | Read review
5 of 5
Bookit.com
USD 375* /night
View Deal
Orbitz.comUSD 404
TravelocityUSD 404
CancelonUSD 521
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*Disclaimer
Prices are for 1 room, 2 adults
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