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Avenida de los Cocoteros, S/N Lote K, Nuevo Vallarta 63732 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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USD 190
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USD 190
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Jalisco
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 34 hotels in Nuevo Vallarta
Location
Cleanliness
Service
Value
The All Inclusive 24h Hotel Riu Jalisco open all year round, is located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico, directly on the beach. In the surroundings are the mountainous regions of the Sierra Madre and small, hidden beaches. The location is ideal due to its proximity to Bucerías (2km) and Puerto Vallarta (PVR) is approx.13 km away. The hotel has 700 comfortably furnished rooms and offers many amenities. Relax with a massage at our Renova Spa or get in shape at our gym or with our RiuFit program. 2 outdoor pools, 1 children’s pool. For the youngest guests, there is the RiuLand Kids Club (for children from 4 to 7 years & 8 to 12 years old and for adults, day and evening entertainment and many water sport activities, discotheque. For lovers of gastronomy, we offer live cooking stations at our main buffet as well as Mexican, Asian, Italian cuisine and Steakhouse, 5 bars situated in various areas of the hotel.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Aerobics
Entertainment staff
Children Activities (Kid / Family Friendly)
Wifi
Paid internet
Pool / beach towels
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Evening entertainment
Nightclub / DJ
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Banquet room
Meeting rooms
Spa
Head massage
Massage
Salon
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family Resort
Languages Spoken
Spanish
Hotel links
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5849Reviews823Q+A100Room tips
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Popular mentions
Sandra F wrote a review 13 Oct
Waynesboro, United States2 contributions1 helpful vote
Our vow renewal was on October 2, 2021 at the Riu Jalisco and other than the extremely hot weather, which the hotel can't control, it was perfect. Dinner was absolutely awesome--service was awesome--the officiant was awesome. Highly recommend for a budget friendly wedding or vow renewal.
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Date of stay: October 2021
Rooms
Location
Service
Room Tip: The suites are spacious and nice, but can't really see the ocean.
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1 Helpful vote
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Michael wrote a review 5 Oct
2 contributions4 helpful votes
We have stayed at numerous RIU resorts and this was by far the worst experience!!! The pool stayed disgusting I'm pretty sure it was never cleaned the whole time we were there. There was large clumps of hair in the floor drains, when someone removed they just left it on the side of the pool and that happened multiple days. bugs and debris littered the pool, was very gross! Pool light had fell out of the wall and was just laying on the pool floor with wires exposed. Swim up bar was almost impossible to use due to children sitting at the bar along with their parents when signs clearly state the stools by order of the government are not to be used. When you did get a drink it was so watered down you would have to order shots to pour into it to make it have anything in it. Also the service was horrible. some meals our group of 6 could eat together and the next meal at the same location we were instructed that was against policy. We would have to waive waiters down to get service. Almost felt like we were ignored due to being Americans, talking with other guest they felt the same way. The food was utterly disgusting, most of it was undercooked or overcooked and just plain bland. This was a lesson learned, you get what you pay for. This was our second vacation to an RIU this year and probably 7th stay total, but it will be our last!!!
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Room Tip: book somewhere else
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3 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Jalisco
Responded 1 week ago
Dear michaelpH3099GH, Thank you for sharing your concerns with us and for staying with RIU once again. However, we truly regret that this time we were not able to live up to your expectation due to mentioned reasons. We are very concerned by your words since what you describe does not at all reflect our usual standards. Please accept our apology for any inconvenience caused and trust that we will do an appropriate follow up with our management team. We sincerely hope that you will choose to stay with RIU once again so that we can provide you with the experience you are used to. With our best wishes we remain, Hotel Riu Jalisco Online Reputation Manager
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Stephen wrote a review Sep 2021
1 contribution1 helpful vote
For the first time in my life i spent 10 day's being discriminated against for being American/ White/ and non Spanish speaking... The room had spider's...the pool is extreamly dirty.. the bar's are for the local's and their kid's... and the outdoor bar's are full of bee's and bug's that get into your drink .. i have so much more about this horrible resort.............
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Room Tip: Don't stay at this RIU....
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1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Jalisco
Responded 4 weeks ago
Dear Guest, Thank you so much for staying with us at the Hotel Riu Jalisco. We appreciate you taking a moment to share your experience with us. Depending on the weather, and due to the location of our hotel, which is surrounded by vegetation, the presence of insects is unfortunately inevitable. Allow us to inform you that we work hard to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. Please accept our sincere apologies for your disappointment with the issues you encountered during your visit. Your comments have been shared with our guest services team in case our standards have not been fulfilled at some point. We appreciate you bringing these matters to our attention! On the other hand, as a global brand with staff from all over the world, there is zero tolerance for prejudice or discrimination, and therefore our staff is instructed to serve and treat every client equally. We deeply regret that you did not feel as though you were provided with the hospitality and warmth, we aim to serve all of our guests and think is more about a personal estimate. It is a pity that you did not contact us during your stay. It is our hope you can give us another opportunity next time your travels bring you to the area! Respectfully, Hotel Riu Jalisco Online Reputation Manager
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texmex1234 wrote a review Aug 2021
Madera, California14 contributions5 helpful votes
806571107 Purchased a round trip package from Guadalajara to Puerto Vallarta. Online Booking included one carry on-10 kilos, one 25 kilos. Which was part of package but coming back we had to pay for our 25 Kilos checked baggage. We were charged 49.00 dollars. What a ripoff. Next time I will book hotel and airline separately. Hotel rooms need remodeling/Pools needs cleaning/Horrible bed pillows. Delicious buffet and restaurants....give them a 10.
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Date of stay: August 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Jalisco
Responded 8 Sep 2021
Dear texmex1234, Thank you for the time you have taken to write us about your experience in our hotel. We are glad you enjoyed our gastronomic variety; however, we are truly sorry to hear that you did not fully enjoy our resort. It is saddening to hear that the room was not to your satisfaction, and that you encountered some inconveniences that overshadowed your experience. We would have liked to have been informed about this during your stay in order to help you upon request with additional mattress toppers and pillows. It is our sincerest hope to have the opportunity to welcome you back in the future, so that we can provide you with a better experience. Have a lovely day, Hotel Riu Jalisco Online Reputation Manager
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Skygal96 wrote a review Aug 2021
San Bernardino, California2 contributions
Stay at the Riu Jalisco for our 5 tear anniversary. Everything was perfect. The resort was well maintained. The staff was very helpful abd accommodating. One staff member by the namefof Rocio G Olmos was amazing. She was very friendly and does a great job at making her guest feel welcomed. I cant wait to come back with my family.
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Date of stay: August 2021Trip type: Travelled as a couple
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PRICE RANGE
USD 159 - USD 311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clubhotel riu jalisco hotel, clubhotel riu jalisco riviera nayarit
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
700
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Frequently Asked Questions about Hotel Riu Jalisco
Which popular attractions are close to Hotel Riu Jalisco?
Nearby attractions include Nuevo Vallarta Beach (4.3 km), Santuario de Cocodrilos El Cora (1.4 km), and Estudio-Cafe (5.5 km).
What are some of the property amenities at Hotel Riu Jalisco?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Jalisco?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Jalisco?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Jalisco?
Conveniently located restaurants include Insu Sky Bar, Sabrosa Italia, and La Casona.
Are there opportunities to exercise at Hotel Riu Jalisco?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Jalisco have an airport shuttle?
Yes, Hotel Riu Jalisco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Jalisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Riu Jalisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Riu Jalisco offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Hotel Riu Jalisco?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (13.3 km).