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Hotel Lucerna Mexicali

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Hotel Lucerna Mexicali
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172 Reviews from our TripAdvisor Community

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Showing 103: English reviews
Los Angeles, California
Reviewed 2 April 2016

Stayed here a couple of weeks ago in one of the bungalows. We've been here several times and enjoyed the comfortable rooms. But this last time was a nightmare. There was a wedding at the hotel and some on the guest had the bungalow next to ours. The guest started yelling and drinking outside of the room and would not...

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Helpful?
Thank m h
Reviewed 22 March 2016 via mobile

The Hotel looks great from the outside but the rooms are a different story. I expected a fancier place and the rooms to be a little cleaner. Staff was amazing!!!! Pool is super cold. Overall I much rather pay extra at a hotel that will be cleaner for my family. Again, the place isn't horrible but my wife and my...

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Thank Jorge Q
Maritza M, Gerente at Hotel Lucerna Mexicali, responded to this review

Dear guest I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see...

Reviewed 11 March 2016 via mobile

Stayed 2 nights on business and the stay was arranged by my customer and I wasn't sure what to expect. I'm more than pleasantly surprised at how helpful and polite the staff are - everyone I met - helping me to relax, eat, work, whatever I needed they were there to help. I don't speak the language but it didn't...

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Thank Jim H
Maritza M, Gerente at Hotel Lucerna Mexicali, responded to this review

Thank you for your kind words of appreciation. We always strive for perfection here at Hotel Lucerna and it really means a lot to all of our staff when we hear back from our returning guests. Thanks again for taking the time to leave your comments and allowing us to serve you. Sincerely,

Reviewed 23 February 2016

Very nice! From the time we pulled into the driveway of the hotel to check in - the team were very professional in their respective assignments. The bellman was very professional in the way he handled our baggage to his orientation of the suite we stayed in. Front desk personnel were very helpful and all spoke excellent English which was...

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Thank John H
Maritza M, Gerente at Hotel Lucerna Mexicali, responded to this review

Thank you for your kind words of appreciation. We always strive for perfection here at Hotel Lucerna and it really means a lot to all of our staff when we hear back from our returning guests. Thanks again for taking the time to leave your comments and allowing us to serve you. Sincerely,

Lewiston, Maine
Reviewed 9 February 2016 via mobile

I came to the area for surgery and had stayed here before. The staff is fantastic and super helpful. The new renovations are great too! Getting toward upscale with all the hospitality you'd expect! I love Roman the best. Always so chipper with a smile and eager to help in any way. Everyone there greeted you with a smile and...

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Thank CLGardner19
Maritza M, Gerente at Hotel Lucerna Mexicali, responded to this review

Thank you for your kind words of appreciation. We always strive for perfection here at Hotel Lucerna and it really means a lot to all of our staff when we hear back from our returning guests. Thanks again for taking the time to leave your comments and allowing us to serve you. Sincerely,

Imperial, California
Reviewed 23 January 2016 via mobile

This is one of the best hotels in the city of Mexicali. It has great restaurants, amenities and is strategically located. Definitely worth visiting for business or pleasure. Try their breakfast buffet and their Italian restaurant Mezzozole.

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Thank Jorge R
Maritza M, Gerente at Hotel Lucerna Mexicali, responded to this review

Thank you for your kind words of appreciation. We always strive for perfection here at Hotel Lucerna and it really means a lot to all of our staff when we hear back from our returning guests. Thanks again for taking the time to leave your comments and allowing us to serve you. Sincerely,

Vancouver, Washington
Reviewed 21 January 2016

Lovely place with excellent staff. My single night's stay was included with the surgical package I had purchased through a medical tourism provider. My only suggestion for improvement would be that the hotel's room service and restaurants develop a complementary menu specifically for patients of these medical procedures.

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Thank HRSRampantLion
Maritza M, Gerente at Hotel Lucerna Mexicali, responded to this review

Dear Guest Thank you very much for taking the time to let us know if your stay was according your expectations. It is a pleasure to know, we did your time at our hotel a comfortable experience. We will be waiting for your next booking and stay at our hotel, and serve you as you deserve. There is something else...

Kinnelon, NJ
Reviewed 20 January 2016

We had stayed at the Lucerna 5 years ago and really enjoyed our stay. Granted, we then stayed in one of the bungalows, and this time in a standard room. The staff is still great; very welcoming and helpful - both at the front desk, restaurant, bell staff, grounds staff- they are all great! Parts of the hotel were under...

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Thank Traveltroel
London, United Kingdom
Reviewed 18 January 2016

Well located on Main Street, spacious design. Individual bungalow type rooms. Very spacious, well equipped rooms. Clean property surrounds. Friendly Services. Very nice meeting rooms. I would return again without hesitation.

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Thank LondonWolfeee
Bucks
Reviewed 3 January 2016

We have stayed here a few times and have always received good service. The staff cannot do enough to help you, the rooms are comfortable, the food good, both evening and breakfast. Nice outdoor pool which is really pleasant if you stay in the warm periods. Wifi works and is free. Hotel feels safe. Would stay again.

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Thank woggsy

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
"Providing high quality hotel services and warmth for all our guests . Keep our promises and exceed the expectations of our customers through continuous innovation, highly committed staff and first class facilities . " ... more   less 

Additional Information about Hotel Lucerna Mexicali

Address: Boulevard Benito Juarez 2151 | Insurgentes Este, Mexicali 21280, Mexico
Region: Mexico > Baja California > Baja California Norte > Mexicali
Price Range: $114 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Lucerna Mexicali 3.5*
Number of rooms: 173
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Also Known As:
Lucerna Mexicali Hotel Mexicali
Lucerna Hotel Mexicali
Hotel Lucerna Mexicali Mexico
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Lucerna Mexicali staff and other travellers.
4 questions
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California
5 months ago
Highland, California
over a year ago

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Questions? Get answers from Hotel Lucerna Mexicali staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose 6th floor. The entire floor smells to people smoking pot”
GerardoTorres, 18 Apr 2017 | Read review
“If you can afford it, choose the “bungalows”.”
  • Exterior view of the
  • King size beds in the north tower.
  • Twin double beds on the south end.
  • Smartly decorated bathrooms with huge showers.
robertdA8325JD, 10 Nov 2016 | Read review
“Stay at the casitas, worth the xtra $$$”
healthphysic, 5 Nov 2016 | Read review
“Highly recommend to stay in the bungalows”
88almap, 22 Jul 2016 | Read review
“Get the bungalow select room, very worth it.”
rogere208, 4 Jul 2016 | Read review
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