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Castelo Hotel

Overview
  • Excellent29%
  • Very good38%
  • Average19%
  • Poor5%
  • Terrible9%
  • 21 Jul. 2018
    “Unethical. Unprofessional. Unreliable”
  • 28 Dec. 2017
    “Avoid staying at castelo if you need to sleep. ”
Av. Las Americas 241 Fracc. Las Américas, Boca del Rio 94299 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
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Reviews (100)
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1 - 5 of 10 reviews
Reviewed 22 July 2018 via mobile

So I book this hotel on trip advisor and book 2 rooms without a problem. As you can see the confirmation is attached to the photos. I arrive after a 6 Hour drive from Mexico City at 9 o’clock at night and I’m extremely tired...More

Date of stay: July 2018
1  Thank RedQDoc
Reviewed 29 December 2017 via mobile

They put us in “the last available room”, terrible noise isolation, we were next to a group of friends which did not stop making noise, we called the front desk at 11:30pm to let them know, they send security and did not manage to make...More

Date of stay: December 2017
Thank Diana R
Reviewed 15 January 2017 via mobile

Had I known I would have been met by unfriendly, rude front desk staff due to my 3am arrival I would have just slept at the airport. During a high demand season I didn't want to risk getting turned away from the best hotels on...More

Date of stay: December 2016
1  Thank Arturo V
Reviewed 20 September 2015

I enjoyed my stay in this hotel, the rooms were tidy and the staff helpful. While I went out to see some work related stuff my wife was able to go to the mall that is crossing the street. The only thing I would have...More

Date of stay: September 2015
Thank John L
Response from GerenciaCastelo, Gerente at Castelo HotelResponded 23 November 2015

Dear John L, Thank you for your comments and feedback on your last stay with us. We are glad to know that you and your wife enjoyed our facilities as well as our brunch and we hope to see you soon again with us in...More

Reviewed 23 July 2015 via mobile

I am a regular traveller to Boca del Rio, usually booking at IHG Hotels, however due to the high season I was forced to experiment. The hotel in general has a nice appearance, the rooms are clean and cozy. My bad experience started with the...More

Date of stay: July 2015
Thank mexcbeto
View more reviews
About
Description
Castelo Hotel is the perfect option for their business, holiday or Conference and Meetings in the port of Veracruz and Boca del Rio. 141 comfortable rooms and two special rooms that can be adapted to the More needs of each client with excellent facilities. We have cafeteria, restaurant, gym, library, free Wi-Fi pool and palapa. Each room provides a welcoming, relaxed and stylish atmosphere. Enjoy our service and feel at home! Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Spa
Air Conditioning
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Sauna
Self-Serve Laundry
Wheelchair Access
Beachfront
Bar/Lounge
Breakfast included
Hotel Style
Spa
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Hotel Style
Spa
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
141
Price range
USD 45 - USD 109 (Based on Average Rates for a Standard Room)
Also Known As
Castelo Hotel Veracruz/Boca Del Rio, Mexico
Location
Mexico > Central Mexico and Gulf Coast > Veracruz > Boca del Rio
Hotel class
Hotel Style
Spa
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
141
Price range
USD 45 - USD 109 (Based on Average Rates for a Standard Room)
Also Known As
Castelo Hotel Veracruz/Boca Del Rio, Mexico
Location
Mexico > Central Mexico and Gulf Coast > Veracruz > Boca del Rio
Photos
Traveller (32)
Room & Suite (10)
Pool & Beach (1)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Nearby
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Questions & Answers
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Room Tips
"Choose a room with pool view."
C566RKjohnl
20 Sep. 2015
Read review
"The elevators are a bit slow, but you will want a room on the upper floors if you are on the street side..."
johnreg
24 May 2014
Read review
"A room at the back of the hotel might be a little quieter than on facing the highway, but my roomed faced..."
TilEulenspiegel
19 Jul. 2013
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"Ask for an odd number room or ask specifically not to face the street which is in front of a mall with a..."
MPM_WORLDWIDE
15 Jun. 2012
Read review
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