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Barcelo Maya Palace

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5,323 Reviews from our TripAdvisor Community

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Showing 3,486: English reviews
Philadelphia, Pennsylvania
Reviewed 5 May 2015

My boyfriend and I just got back from this resort after a 6 day trip there. We really loved this resort - it is beautifully landscaped - and the crews are always working to make the grounds better. Let me share a few of our favorite things about things about this resort: Note: We had a premium ocean front club...

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Helpful?
6Thank Sue O
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Ms. Sue O It really is a pleasant surprise as you describe in detail all the services we provide to all our guests and how well you spent your vacation, absolutely we have great facilities where all our guests enjoy a lot of them, like a beach more than a mile long with different areas with soft sand, rocks...

Newburgh, Indiana
Reviewed 5 May 2015 via mobile

Solid resort. Our daughter's wedding was very nicely done! Rooms were nice, but our bed was just about the worst thing I've ever slept on. Restaurants were good but not amazing. We loved the beach and pools... Great place for our whole family to hang out together and have fun!!

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2Thank slinkedog
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Ms. slinkedog We appreciate your preference in visiting us and taking the time for sharing your experience We appreciate you taking the time to send us your comments and we are pleased to know your daughter's wedding was great . We will be pleased to serve you again. Best regards. Armando Becerra M. General Manager Barceló Maya Palace

Reviewed 5 May 2015 via mobile

This was our first trip out of the country or to an all inclusive resort. We had an amazing trip! Huge resort. Friendly staff. Great variety of restaurants and buffets. Excellent beach. I would go again in a heart beat.

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Helpful?
1Thank Chrissy A
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Ms. Chrissy A I want to first thank you for the time you took to write all your good experience you had during your visit, it is a pleasure to know that your holiday with us was amazing. Once again, thank you for your review and I hope you give us an opportunity of serving you again in the...

Reviewed 3 May 2015

We were there April 23 thru 30th, for a family Wedding. So much fun, so many things to do, and to keep busy. From the maids to the front desk , Great Service! On the day before we left, my husband fell and broke his arm. The life guard jumped into action and called for immediate back up. Cristian Hernandez...

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Helpful?
1Thank sardina1
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mrs. sardina1 Many thanks for choosing Barceló Palace as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and service, we also want to thank you for finding our staff to be hard working and friendly. First of all I regret that your husband...

Waterloo, Iowa
Reviewed 2 May 2015

We went to Barcelo Maya Palace for our Honeymoon. The room was way more than we expected!! It was huge and beautiful! All the staff was super friendly, and always greeted us everytime we walked by. The fridge was fully stocked daily. The food options was perfect, so many different things to have. The waiters were always right there to...

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2Thank Kayla N
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mrs. Kayla N I appreciate you taking the time to send us your comments and we are pleased to know you had a great honeymoon and a very enjoyable holiday in this place, Thank you in advance for choosing us and I hope in the near future give us the opportunity to visit us again. Warm Regards. Armando Becerra...

Reviewed 2 May 2015 via mobile

This hotel offered a lot of amenities and activities for all ages . Kid friendly -wish I would have brought my kids:) . Food is subpar,they could really improve on the food. Everything was over cooked . There is no service on the beach which was disappointing because you have to get up every time you want a drink or...

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Helpful?
1Thank Rnfoodie28
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Ms. Rnfoodie28 I have carefully read your comments and it is a pleasure to know that your holiday with us was amazing, I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve We hope to see you again soon here...

Amherstburg, Canada
Reviewed 1 May 2015

Had a wonderful week at the Barcelo Maya Palace celebrating a beautiful couple being married. There is little to fault about this mega resort that sees so many people checking in and out weekly. The resort was SOLD OUT. We arrived quite early and after a short wait we were checked in and were pleasantly surprised to have our rooms...

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10Thank jagmor
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mrs. jagmor We appreciate your preference in visiting us and taking the time for sharing your experience. We make every effort to provide spectacular service in a stunning location and hope that your memories of your trip ultimately reflect the relaxation and luxury you experienced throughout your stay. Regarding your comments about some your tips for any traveller booking...

Reviewed 30 April 2015 via mobile

Once again the Palace was outstanding !! I was there for 7 days with my husband and 2 small children. My kids absolutely loved the water parks and the night shows were wonderful for the whole family ! Tokyo restaurant was un real. Def a must do staying at that resort. We left the resort 2 times in the 7...

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1Thank JJwood5
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Ms. JJwood5 We make every effort to provide spectacular service in a stunning location, and hope that your memories of your trip ultimately reflect the relaxation and luxury you experienced throughout your stay. We hope to someday welcome you back for another peaceful visit to the spa, fantastic dining experience, and memorable through our beautiful resort Warm Regards. Armando...

Nova Scotias
Reviewed 29 April 2015

We really enjoyed our stay at this resort. Great for families as well as couples as there is a beautiful adult pool and huge beach area. The buffet is terrific. Lots of variety and can't image anyone finding fault. Of the three restaurants, the French is definitely the best so don't bother with the other two. With all the variety...

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2Thank MrsCHalifax
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mrs. MrsCHalifax I have carefully read all your comments and first of all I want to thanks the time you took to write all your good experiences that you and your family lived, it is flattering to know you had a wonderful holiday. Every day the comments and observations motivate us to continue working hard and improve the areas...

Calgary, Canada
Reviewed 28 April 2015

I came here for my friends wedding in early April of this year (2015) and to start things off, I had arranged to share a room with the only other single girl coming to the wedding, someone I didn't know well. They screwed up our reservation and had us sharing 1 bed despite paying for 2 beds. Because they were...

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2Thank LizzW2102
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mrs. LizzW2102 We have carefully read you review and we are very sorry that we did not meet your expectations; on behalf of Barceló Maya Palace deluxe we offer you our apologies for any inconvenience occurred. Every day our staff strives to provide the best service to our customers as our main goal is achieve the complete satisfaction of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $375 - $911 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Barcelo, Odigeo, Cheap Tickets, Priceline, Travelocity and Jetsetter so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Mexico - Riviera Maya
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
671 questions
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Questions? Get answers from Barcelo Maya Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room the 8000 range for easy access to lobby , pool, and beach”
 of 5 bubbles tripexperience1999, 29 Nov 2016 | Read review
“The Palace was nicer than the other properties onsite, but you did get to occupy a few more restaurants down on the palace end.”
 of 5 bubbles 729bethk, 28 Nov 2016 | Read review
“Michoacan building is probably the best location its near the main pool and a kid friendly area.”
 of 5 bubbles 660cathieb, 28 Nov 2016 | Read review
“Al-a-cart Restaurants require a reservation & long pants/collared shirt and close toe shoes for men.”
 of 5 bubbles SM_McKnight, 28 Nov 2016 | Read review
“you gotta get room closer to the pool or you will be doing lotsa walking”
 of 5 bubbles beckeboo, 22 Nov 2016 | Read review
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