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Barcelo Maya Palace

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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5,980 Reviews from our TripAdvisor Community

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Showing 3,965: English reviews
Sunbury, Ohio
Reviewed 26 February 2016

They food in the buffet was excellent. And the service was even better. Several servers especially Rafael and Edgar went above and beyond to make everyone feel as if they were the only ones in the place. They were attentive, polite, fun and overall helped to make our stay there relaxing and stress free. Also, Ana in housekeeping was the...

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3Thank 5bobbiej
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear 5bobbiej Thank you for sharing your experience at Barcelo Maya Palace Deluxe, your comments make us feel that your vacations were what you expected, we hope a returning with your family. Best Regards Gisel Garcia Chief Concierge Palace

Sonoma, California
Reviewed 26 February 2016

First of all...I paid $800 more for five nights to stay in the supposedly "more exclusive" part of the property. Not the case at all. The room was a suite but only slightly bigger and not much nicer at all than the rest of the rooms at this resort. Also, it was the FURTHEST from everything such as the mall,...

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14Thank trustmeitravelalot
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Thank you so much for taking the time to write your comments and for visiting the Hotel. Let us say that our staff respect the do not disturb sign at the door and the report of the main lock did show us the entries to your room. Also we usually receive very good comments about food and beverage....

Longmont, Colorado
Reviewed 25 February 2016 via mobile

I have nothing but great memories of my week at this resort. It is actually five resorts in one based upon what you're willing to spend. As my motto, if you're going to do it, then do it right, this is it. The calm waters off the beach have a wonderful mixture of soft sand and coral for those who...

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2Thank Russ S
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Russ S Thank you for sharing your experience at Barcelo Maya Palace Deluxe, is very nice for us know that your staying was what you expected, and we hope a another visit. Best Regards Gisel Garcia Chief Concierge Palace

boston
Reviewed 25 February 2016

We booked our trip 5 months ago traveling as two families with two kids each. This resort has a lot of positives, but several aspects could very well ruin your vacation so choose wisely. First the positives: - AMAZING, beautiful property. The landscaping, quality of architecture, size, scale and beauty rival anything you might see in Hawaii or the like....

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10Thank mrmet
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear mrmet Thank you for sharing your experience at Barcelo Maya Palace Deluxe, is nice for us know that you enjoy the instalations, and the amazing paradise that we have, also we appreciate the comments about the restaurants and service. About the inconvenients that you are mention, I offer you an apology because we depend from the availability from the...

Chappaqua, New York
Reviewed 25 February 2016

We spent 7 nights at the Barcelo Maya Palace over winter break with our 8, 10 and 11 year olds. We chose the resort for the variety of activities, great reviews of the beach and pool (and that it never felt crowded), and a room that could accommodate a family of five. I read the complaints of no wifi so...

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1Thank Liz S
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Liz S Thank you for sharing your experience at Barcelo Maya Palace Deluxe, is amazing read your review, our main goal is creat unforgettable memories and we think we didn´t with you and your family. We are going to be sure Ms Alejandrina knows about this, our staff complete the picture in this amazing paradise. Hope your next visit....

Reviewed 24 February 2016 via mobile

Bring your snorkel gear ....The Beach is amazing !! You can also rent snorkel gear and life vests for free from the beach activity center but it is a long walk from the palace deluxe and they only give you an hour to use it. My family brought our own and I got my 7year old daughter a pool noodle...

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4Thank Corykash
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Corykash Thank you for sharing your experience at Barcelo Maya Palace Deluxe, is amazing for us read that your staying was were you expected and even more, our main goal is create unforgettable moments for you and your family. About the internet access, we have a free Area everyday at 11 am untiil 1 pm in the Maya Mall...

Reviewed 24 February 2016

As my first all inclusive experience, I'd say overall it was wonderful. The resort is very clean and the staff was phenomenal. The beach was beautiful and clean, it seemed like employees were always making sure to clean up cups or trash that was brought down from the pool bar. I would also highly recommend visiting the spa-it's brand new...

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1Thank Stephanie J
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Stephanie J Thank you for sharing your experience at Barcelo Maya Palace Deluxe, is amazing for us reading your reviews and know that you have a great time, about the inconvenients we are a Family Resort, and the wifi we have it included in some areas like the Maya Mall and the Mexican Plaza, hoping this don´t overshadow your...

Edmonton, Canada
Reviewed 24 February 2016

We can't wait to go back!!! We visited the Barcelo Palace for a week at the end of January and were pleasantly surprised at how great this resort was. Check in was a breeze - granted we arrived late in the evening. No line-ups, just a quick check in and were told that we were upgraded at no charge to...

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1Thank Links0913
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Links0913 Thank you for sharing your experience at Barcelo Maya Palace Deluxe, is amazing for us read that you enjoy your staying with us, the food, the staff: the service, our main goal is succeed in all your needs. Hope see you soon. Gisel Garcia Chief Concierge Palace

Edmonton, Canada
Reviewed 24 February 2016

We stayed at the Barcelo Maya Palace Deluxe while in Mexico for a wedding. All in all a very nice and large resort. In summary the pro's of the resort; excellent beach, beautiful selection of pools, friendly staff, good selection of restaurants and good food. The only negatives that I took away from the resort; wifi was sketchy and many...

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1Thank Bruce B
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Bruce B We appreciatte that your sharing your staying at Barcelo Maya Palace Deluxe, we take in count all your comments and we are a Resort for all the Family, we have a little from everything, hoping that this don´t overshadow your experience with us and also waiting for a second chance so you can choose us again. Best...

Reviewed 24 February 2016

Took the family to our first "all inclusive" and were very impressed will all areas of the property. In particular, Francisco at the "water sports" area was great and helped us secure Hobie's each day to take out. He has a very difficult job there as there are really NO signs explaining anything about how to reserve the equipment, hours...

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1Thank Joe O
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Joe O Thank you for writing us your experience at Barcelo Maya Palace Deluxe, we are glad to read that your staying was more than you expected, we know that we count with a beatiful resort and great staff complete the picture, we hope a next visit. Best Regards Gisel Garcia Chief Concierge Palace

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $323 - $740 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Mexico - Riviera Maya
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
860 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a quiet room, go towards the back of the resort, but not all the way to the rooms by the road.”
Just4nancyJ, 24 May 2017 | Read review
“Ask for a room between 8000-8099 as it is closer to everything.”
camillelori94, 23 May 2017 | Read review
“Ocean View Suite had an incredible view”
sarahbO7312HD, 22 May 2017 | Read review
“Ask for ground floor, upgrade to pool or ocean view for shorter walk to activities/food”
33travelbug2016, 22 May 2017 | Read review
“ask for an ocean view room and you will be very close to the beach”
181kristak, 21 May 2017 | Read review
5 of 5
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USD 330* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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