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    Barcelo Maya Palace

    Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico
    011 52 984 875 1500
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    04/02/2018 05/02/2018
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     105 people are viewing this hotel
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    USD 453*
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    Traveller (6234)
    Pool & Beach (1754)
    Room & Suite (664)
    Overview
    • Excellent64%
    • Very good22%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “fish” (550 reviews)
    “maya palace” (209 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    4 Feb.5 Feb.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (7,829)
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    1,241 - 1,245 of 5,131 reviews

    Reviewed 16 May 2017

    A few minor issues but overall great value and 10 days of rest & relaxation! Clean rooms and and immaculately manicured resort grounds landscaped to almost perfection. Were all the iguanas on Barcelo payroll? Friendly staff made the days by the pool very enjoyable and...More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank shaunj24
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 20 May 2017

    Dear Guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are...More

    Reviewed 16 May 2017 via mobile

    Wendy,carlos,bryan,julio,metz,margot y adrian this hotel is beyond beautiful and everyone is extremely friendly and welcoming. They provide you with a family feeling and the food is great! Me and my friends are known as "tequila" by how crazy we are. I love this resortMore

    Thank danibieberxo
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 20 May 2017

    Dear Guest, Thank you for reviewing your recent stay in our Barceló Palace. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. I am truly happy to know that we have...More

    Reviewed 16 May 2017 via mobile

    Wendy,Bryan ,Carlos,Julio,adrian,Margot y Metz Very good service free wifi awesome workers amazing food beautiful beach everyone is very nice very hot here and TEQUILA very nice family vacation spot everything is amazingMore

    Thank Kimia R
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 20 May 2017

    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our...More

    Reviewed 15 May 2017

    We had a great trip to the Barcelo Maya Palace in November. Our second floor rooms were comfortable (the daybeds for the kids made for really nice sleeping arrangements). We spent a lot of time at the great selection of pools and a nice beach....More

    1  Thank Jason C
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 20 May 2017

    Dear Jason C We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Palace hotel with us and...More

    Reviewed 15 May 2017

    Just returned yesterday. Traveled with my husband, adult son, and my sister. Between the four of us we have visited this resort 20 times. Although it is beautiful and the staff has always been wonderful. Must give a special thank you to our dear friend...More

    3  Thank gaybo2114
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 20 May 2017

    Dear Guest, We were very disappointed to read your experience during your stay in our Barceló Palace hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We regret that...More

    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • USD 294 - USD 592 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Family Hotel in Puerto Aventuras
    • #3 Business Hotel in Puerto Aventuras
    • #4 Romantic Hotel in Puerto Aventuras
    • #5 On the Beach Hotel in Puerto Aventuras
    • #5 Top resorts Hotel in Puerto Aventuras
    • #5 Luxury Hotel in Puerto Aventuras
    • #6 Spa Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 756
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Barcelo, Expedia, Orbitz, Travelocity, getaroom.com, Evoline ltd, Cancelon and TripOnline SA so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Barcelo Maya Palace Deluxe Hotel Puerto Aventuras ,
    • Barcelo Puerto Aventuras ,
    • Barcelo Hotel Puerto Aventuras ,
    • Barcelo Maya Palace Puerto Aventuras, Mexico - Riviera Maya
    Add Photo Photos
    Traveller (6234)
    Pool & Beach (1754)
    Room & Suite (664)
    Dining (628)
    Hotel & Grounds (3585)
    Family and Play Areas (129)
    Bathroom (93)
    Business Centre & Event Rooms (35)
    Nearby
    Nearby HotelsSee all 17 hotels in Puerto Aventuras
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    Barcelo Maya Beach
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Stella O
    21 January 2018|
    AnswerShow all 2 answers
    Response from georgerU885EH | Reviewed this property |
    They are fairly liberal in general. At buffets you can definitely always wear shorts.
    1
    Vote
    roz_robin
    16 January 2018|
    Answer
    Response from Mark W | Reviewed this property |
    I just used dollars, and the Exchange rate is twenty pesos equals one dollar. I did see ppl exchanging dollars for pesos at the checkin desk at the hotel. Also at the airport I saw a place.. good luck. I have another group... More
    0
    Votes
    eliana v
    15 January 2018|
    AnswerShow all 2 answers
    Response from Tracy M | Reviewed this property |
    Hola, solo tomó de 20 a 30 minutos viajar a Barcelo Maya. Tienen una bonita zona de piscina para niños. No estoy familiarizado con la Esmeralda. Espero que lo pases en grande durante tus vacaciones.
    0
    Votes
    Room Tips
    "Get your mattress cover removed right away. Its like sleeping on a tarp in the topics."
    Read review
    "If you can, upgrade to the Premium Level pool view."
    Read review
    "Check the room before you move in. If you wish to have another location talk to the front desk, they are nice..."
    Read review
    "Rooms closer to the beach (and away from the roadway) are probably quieter"
    Read review
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