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Barcelo Maya Palace

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5,511 Reviews from our TripAdvisor Community

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Showing 3,612: English reviews
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Brick, New Jersey
Reviewed yesterday NEW

The Palace is huge and beautiful. The rooms are clean and well maintain. My 2 grandkids loved the kid's pool, the beach is beautiful. The food are delicious both in restaurants and buffet. The staffs are very nice, accommodating, friendly and helpful. Special "shout out" to Jesus Martinez and Miguel, Jacob Suarez. They go out of their way to serve...

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Thank shellymoqui
Coon Rapids, Minnesota
Reviewed yesterday NEW

This was our second visit to this all inclusive resort. The first time was when it had just opened and was about 3 months old. It is showing it's age since then, but is still well maintained and very clean. The employees were wonderful to us and did their jobs with a smile. We were treated like royalty! Hats off...

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Thank tomandkarolyn
Regina, Canada
Reviewed 3 days ago NEW

We stayed Feb 4-11 the in Club Premium and travelled with Sunwing because they would have us at the resort and checked in in time for some sun and supper. The only problem I have with Sunwing is that they didn't offer the regular rooms back in October and only had the Club Premium rooms listed and then as we...

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3Thank LivingItUp2014
Warrenton, Virginia
Reviewed 3 days ago NEW

Pros: Breathtakingly beautiful property. Gorgeous huge room and bathroom and all very clean. Nice gizmo on patio for drying clothes. Friendly staff. Great and plentiful food (even if some of it was labeled incorrectly i.e., pecans were labeled walnuts, brownie was called fondant – but maybe these are translation glitches). Buffets were arrayed with stunning carvings of various melons and...

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3Thank gigi056
Minneapolis, Minnesota
Reviewed 3 days ago NEW

Services and amenities are always extremely good to excellent. The rooms are well maintained and the restaurants, and even the buffets, are consistently great, with superior service and delicious food. Then there the bars...really a highlight! The Carey Bar (Lobby) and El Cielo Bar (Adult swimming pool) are as good as it gets...top shelf all the way. And, of course,...

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Thank skussy
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Skussy Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

Denver, Colorado
Reviewed 4 days ago NEW

I have been to the Palace 6 times over 5 years also have been to a hand full of others up and down the coast and the Barcelo Palace is by far the best. I don't think you can get everything anywhere at this price point, but for me the Palace checks the most boxes by far. ROOMS BEACH FOOD...

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1Thank bguy620
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear bguy620, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improving...

Reviewed 5 days ago NEW

We stayed 1/29/17 thru 2/4/17. We have stayed at this resort several times before and as always it is such a beautiful place. Like most reviews will tell you the grounds are impeccable along with the service. There is plenty to do and yes it is a very large property but they do have an excellent bus service that takes...

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2Thank Laurie W
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Laurie, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improving...

Reviewed 6 days ago NEWvia mobile

They fraud us at the end of the trip after spending 12 days in Premium. The supervisor Ricardo Jallez admit there fault but didn't care anyway. Watch out when you're registered in this resort!!!!! Go Silversands or any other resort for less money and more honesty!!

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Thank Yves L
Newtown, Pa.
Reviewed 6 days ago NEW

We booked 10 days at the Palace. Did not elect to upgrade to club premium level. From the moment we arrived on the property, I can say with total honesty, every single employee we encountered was wonderful. Professional, courteous, greeted with smiles. The hotel complex is very large, however the decorative red buses that loop constantly around the property make...

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1Thank Love2snorkel67
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Love2 Snorkel67, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and...

Edmonton, Alberta, Canada
Reviewed 1 week ago NEW

Been going for 8 years now! Front desk always is a problem,and management BUT the STAFF and the overall place is PERFECT a big thanks to the great friends (staff) we have made over the years such as our princess 😍 Angelica Acosta you rock best pool bar server! And bartenders Ismau char and the coco bar guys and girls!🍷👌😎breakfast...

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Helpful?
1Thank Michelle D
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Michelle, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $369 - $700 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Mexico - Riviera Maya
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
733 questions
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Questions? Get answers from Barcelo Maya Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great, but ground floor rooms can save you some walking.”
 of 5 bubbles tomandkarolyn, 21 Feb 2017 | Read review
“Just ask for what you need, i.e. ground floor room, quiet location, etc.”
 of 5 bubbles gigi056, 19 Feb 2017 | Read review
“Have not had a bad room in 4 trips. 2nd and 3rd floor roome are more private, 1st floor a bit more convenient.”
 of 5 bubbles skussy, 19 Feb 2017 | Read review
“Pool side or Ocean view will get you closer to the beach and not as for of a walk.”
 of 5 bubbles lauriew988, 17 Feb 2017 | Read review
“We got the premium package good choice”
 of 5 bubbles lorenem500, 15 Feb 2017 | Read review
5 of 5