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Barcelo Maya Palace

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5,628 Reviews from our TripAdvisor Community

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Showing 3,706: English reviews
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Greenwood, Missouri
Reviewed 2 days ago NEWvia mobile

This is a fantastic resort for families. We just returned from a weeks stay and had the best time. The place is immaculate the staff does a great job and everyone was very attentive to our needs. When looking at resort map the place looks huge but after a day or two we were very comfortable and the paths and...

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2Thank roboehlertz
Boston
Reviewed 2 days ago NEW

Please see my earlier reviews of this property. In general, it is a great resort, first class service, excellent food. However, i have to comment about one glaring flaw: the premium check in process. We were two families, and it took us (and this is not an exaggeration) 90 minutes from the moment we walked in until we finally got...

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1Thank publicpersona31
Petersburg,Il USA
Reviewed 2 days ago NEW

Again Barcelo palace was just wonderful, everything including the resort and grounds were spotless, well manicured grounds, and the staff outstounding. Special attention to the seafood restaurant, french restaurant and the asian restaurant. The beach was outstanding, kept very clean and swept every morning. I cant say enough good things about the entire staff, all professional, friendly and willing to...

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Thank menard065
Reviewed 3 days ago NEW

If you want to be treated like royalty this is the place for you! Fine dining, relaxing bars, beaches, great entertainment, spa treatments and outstanding fitness classes and facilities! Did zumba and water aerobics on beach so much fun and very talented energetic instructors. Awesome yoga, pilates spin, and bootcamp classes at the fitness facility connected to the spa. The...

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Thank Laurie C
Ankeny, Iowa
Reviewed 3 days ago NEW

Overall, we had a positive experience staying at the Barcelo Maya Palace with our three adult children. Since all three of our kids were over 18, we were required to reserve two rooms. While this was annoying (could have stayed in one room if our twins were 5 months younger), the layout of the bathroom (open shower in same room...

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1Thank Dave-in-Iowa
Ontario
Reviewed 3 days ago NEW

Nearly 20 years ago we stayed at the Mayan Beach Resort. One hotel on a gorgeous strip of beach. Fast forward and this place has mushroomed into 5 big resorts on two beautiful bays of beaches. We stayed at the Palace this time which allowed us to use entire resort. I think the big difference is Palace has more marble!!!...

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2Thank wendi
Gander, Canada
Reviewed 4 days ago NEWvia mobile

Stayed for 10 nights and attended conference. The hotel is beautiful and so clean. Room was great and staff were friendly and helpful. The other sister resort were great as well and we enjoyed visiting them. It is a totally enclosed compound that has everything you would want on a vacation. Spa treatment was good and professional. First class vacation.

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1Thank Rhonda_Glenn
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Rhonda, We appreciate your evaluation and your feedback. It is very satisfactory to know that you liked our Resort and the SPA services we offer. We hope we have the chance to welcome you back soon. Best Regards, The Management

Calgary, AB
Reviewed 4 days ago NEW

I saw people of all ages and ability at this resort, we just got back two weeks ago. It was fantastic all the way around. Clean, friendly, great food, lots of options for things to do for everyone. The snorkeling was amazing! This is the first time we've gone to a resort and never left for an excursion. The water...

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Thank happyvacationer39
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Thank you for your amazing Feedback!! We are happy to know that you had enjoyed our several activities such as snorkeling , water activities and Zumba. We appreciate your evaluation and hope to welcome you back real soon!! Best Regards, The management

Dundas, Canada
Reviewed 4 days ago NEWvia mobile

I stayed at this resort for a work conference. It was amazing! Beautiful resort, a lot of choice since there are 5 resorts in one, great food and service! I will definitely return with my kids for vacation.

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Thank jodit5
Topeka, Kansas
Reviewed 4 days ago NEWvia mobile

This is our third time at this beautiful resort! We love all the service the food, clean beach! The entertainment staff is awesome: Carlos, Julio, Laura, Manu, Margarita, Wendy. Excellent idea to have now a pool concierge Metz she helped us a lot. We'll come back!!

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Thank travelinjamie
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Jamie, Thank you very much for your great feedback!! We are glad knowing you had a great time with us and you´ve enjoyed the activities. We will share this comment with the staff to motivate them to continue working hard to satisfy all our guests. Best Regards, The Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $357 - $728 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Mexico - Riviera Maya
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“premium gets you rooms near the beach. some of the standard rooms seem a bit far.”
 of 5 bubbles publicpersona31, 26 Mar 2017 | Read review
“I would highly recommend apple vacations”
 of 5 bubbles menard065, 26 Mar 2017 | Read review
“Any room in the Palace is fabulous!”
 of 5 bubbles lauriecZ6464VW, 25 Mar 2017 | Read review
“We stayed In the Palace building, garden view. It was nice and quiet but didn't take long to walk over to all the action.”
 of 5 bubbles happyvacationer39, 24 Mar 2017 | Read review
“Check your room out and change it if necessary.”
 of 5 bubbles BunniBarrington, 21 Mar 2017 | Read review
5 of 5