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Barcelo Maya Palace

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Barcelo Maya Palace
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5,528 Reviews from our TripAdvisor Community

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Showing 3,624: English reviews
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Bismarck
Reviewed yesterday NEW

Stayed for 5 nights with our 10 year old daughter. Every aspect of our stay met or exceeded our expectations! Check-in experience was quick for us...however, we had a later than normal arrival time. Our room was in the Oaxaca Building (8571) on the first floor. We loved this location as it was both steps away from the main pool...

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Thank jdrosty
Detroit, Michigan
Reviewed yesterday NEW

This is only my second time visiting Mexico, but I will without a doubt be returning to this resort. Everyone was extremely polite, helpful, and lots of fun especially Ismael Chan, Luis Wuex, and Herly Lopez (amazing bartenders)! This resort is great for both friend and family vacations. It offers a wide variety of activities that are included such as...

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Thank KristenK722
Oregon
Reviewed 2 days ago NEW

We are never disappointed in this all-inclusive resort. Beautiful grounds and weather. A little windy this week in mid February. Snorkeling right from beach to see fish, sting rays, turtles. Dinners at the French restaurant (Brasserie) are easily 4-star. Excellent food at the seafood restaurant (Caribe) and the steak/pasta restaurant (Rodizios) as well. Buffets have a wide variety of hot/cold...

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Thank Boxwoodboooo
Reviewed 2 days ago NEWvia mobile

Wow, we typically shy away from large all inclusive resorts as we like the smaller intimate resorts, but barcelo maya palace was great! The true all inclusive nature was perfect. You literally did not need to bring anything with you to get drinks, food towels, etc. Staff were always very friendly and attentive. For an all inclusive the food was...

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Thank Brian R
Toledo, Ohio
Reviewed 2 days ago NEW

I am down currently for the Dave Matthews concert. I paid extra to be in the Palace, as I read that it had nicer amenities, etc than the other hotels at Barcelo. So far, it has been a huge disappointment. I have not seen the "upgraded" amenities and the rooms are the same as the other hotels. They said that...

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1Thank Amanda G
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mrs. Amanda, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Maya Palace, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter...

Grant City, Missouri
Reviewed 2 days ago NEW

First Trip to Barceló Maya Palace. It was beautiful. All of the staff was friendly, and everyone was busy cleaning and serving. Never crowed, plenty of chairs every where. We thought the food at the Palace was better than the other locations on the resort. Martd at the breakfast buffet remembered each morning what we wanted to drink. Our server...

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Thank 126kandi
Reviewed 3 days ago NEW

Everything was as expected, via the website. I was surprised that "all-inclusive" really only meant your meals/drinks were paid for. It seemed that any little thing we did still required more cost... i.e. every activity beyond swimming. I take that back, the kids club was completely free, and that was an incredible program. The Barcy Kids Club staff was incredible...

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Thank Laura S
Royal Oak, MI
Reviewed 3 days ago NEW

My husband and I came kid free for a long weekend for his 40th birthday. We loved the hotel and the whole complex. We will be coming back again with our kids. This is the first hotel in the area that we really truly want to return to. I was a little nervous about check in and some reviews I...

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1Thank Emactravels
Vernon, Canada
Reviewed 3 days ago NEW

This was are 9th time at Barceló Maya Palace and we had an amazing experience! The staff and management were very helpful and friendly. The resort was so beautiful and clean, the grounds people did an amazing job. The rooms were very clean and comfortable. The food was excellent as always! Can't wait to return for our 10th visit in...

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Thank Mike B
Reviewed 3 days ago NEWvia mobile

The entire Barcelo resort is a fantastic family destination. We have been to Rivera Maya many times and usually stay at smaller places when we travel without our children (ages 6&9). This trip we wanted to have an all inclusive resort that had experiences that would be good for kids. It was amazing! The room was perfect, it had a...

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3Thank Kristen C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $368 - $703 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Mexico - Riviera Maya
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
733 questions
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Questions? Get answers from Barcelo Maya Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room close to the pool if that is important to you, or you will have a long walk or shuttle ride to the beach/pools.”
 of 5 bubbles laurasJ2793XF, 23 Feb 2017 | Read review
“98% of the rooms are not beach front, but we saw the beach so much during the day, we didn't really care.”
 of 5 bubbles davidjU2884RM, 23 Feb 2017 | Read review
“All rooms are great, but ground floor rooms can save you some walking.”
 of 5 bubbles tomandkarolyn, 21 Feb 2017 | Read review
“Just ask for what you need, i.e. ground floor room, quiet location, etc.”
 of 5 bubbles gigi056, 19 Feb 2017 | Read review
“Have not had a bad room in 4 trips. 2nd and 3rd floor roome are more private, 1st floor a bit more convenient.”
 of 5 bubbles skussy, 19 Feb 2017 | Read review
5 of 5