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Barcelo Maya Tropical

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4,194 Reviews from our TripAdvisor Community

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Showing 2,588: English reviews
Reviewed 12 November 2014 via mobile

We went to the resort for a beach wedding. The setup and the staff were outstanding! In general it's a gorgeous place for adults and kids. Food was good, the beach was clean, the public washrooms were very clean. Kids pool was amazing! Overall perfect!

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Helpful?
1Thank Borys K
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Borys K, We appreciate your kind comments on Trip Advisor, it is very important for us to thank our guests’ confidence. We accommodate many guests each day and we strive to make their stay a satisfying one. One of our goals is to provide service and facilities of great quality. We would be honor to host you again in...

Grande Prairie, Canada
Reviewed 6 November 2014

Pretty much your typical all inclusive resort. We ate at the steak house, Italian and the Japanese a la cartes, all were very good none stood out. Buffet had lots of selections for all meals, I liked the did have a smoothly bar and also create your own museli station. We checked out the tequila bar and the disco, very...

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Helpful?
1Thank Icey Q
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Icey Q, We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding your stay at Barcelo Maya Tropical. A hotel is defined by the quality of service it provides to its guests. Since our success is measured by how our guests evaluate our services and facilities, we want you know...

Victoria, British Columbia, Canada
Reviewed 6 November 2014

I visited the resort from Oct 20-27, 2014. My stay was extremely pleasurable. The staff remembered my name, helped me with anything I needed and because I went solo on this trip they told me the local things to do as well as the tourist stuff. My room was amazing and was cleaned every day for me. I have to...

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5Thank Cristal N
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Cristal N, We would like to thank you for choosing Barcelo Maya Tropical to expend your first trip to Mexico, we are glad to know you are thinking in coming back with your family. We really appreciate your visit and the time taken to write your impression about your stay. We look forward to hosting you again in the...

Edmonton
Reviewed 6 November 2014 via mobile

READ THE UGLY! *The good: The beach is amazing. Lots of fish to see and feed. The water is warm and crystal clear. The hotel is kept clean and pools are large and beautiful. This time of year there was no fighting for pool loungers as the hotel was fairly empty. Beds were made and bathroom linens changed daily. The...

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11Thank travel_squirt
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear travel-squirt, We really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, we would like to inform you we do not charge 16% gratuity, by law we have to break taxes down so we have 16% IVA (in...

Reviewed 2 November 2014

We stayed here for a week in May, and had a great time. The staff was very friendly and restaurants were nice. We did an excursion of snorkeling for an afternoon through the hotel, and had a great time and made some friends along the way. The grounds are beautiful, very well taken care of. Our initial room was an...

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2Thank Eric_l777
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Eric_1777, We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your...

Lincoln, Nebraska
Reviewed 30 October 2014

We visited this resort in October 2014, The room was nicely appointed and clean. The staff was very attentive and communicated well. The food was well prepared if somewhat average in taste. Service in all of the restaurants was quick and we ate at both of the ala carte restaurants on the property as well as the buffet. We enjoyed...

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1Thank Africord
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Africord, We really appreciate your words regarding Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations, we thank you very much for the kind explanation of Plaza Mexicana. We look forward to host you. Please do not hesitate to contact us any time before you coming back as we are committed to providing...

Midland, Texas
Reviewed 29 October 2014

We stayed at Barcelo Resort October 4, 2014 to October 11, 2014. We stayed in The Palace, but all the rooms were great. The beds, which I had seen multiple complaints on, were perfectly comfortable. Be aware that this is a very large resort and you will be walking A LOT. Comfortable shoes should be considered a priority. There is...

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2Thank terry_79707
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear terry_79707, We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding our staff. A hotel is defined by the quality of service it provides to its guests. Since our success is measured by how our guests evaluate our services and facilities, we want you know that your comments and suggestions...

Centennial, Colorado
Reviewed 27 October 2014

Just returned from 9 relaxing and very enjoyable days at the Barcelo Maya Tropical. Booked here after our usual October trip to Cabo San Lucas was cancelled because of hurricane Odile-- what a great find.The resort is huge, but at no time did it feel crowded. The staff was very hard-working and friendly, the pool and beach areas were well...

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1Thank pedidocx
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear sarosen, We really appreciate the opportunity we had to host you at Barceló Maya Tropical. Thank you very much for sharing your experience at the hotel. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Once...

Petworth, United Kingdom
Reviewed 25 October 2014

We stayed at the Tropical for 2 weeks and thoroughly enjoyed our holiday. The rooms are extremely clean, the grounds are very well maintained. Even the beach is kept tidy. There is a huge choice of meals in the buffet restaurant and the speciality restaurants offer food and service to a very high standard. All the staff were friendly and...

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Helpful?
Thank JulesFraser13
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear JulesFraser13, We really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, we appreciate your comments since they help us to constantly improve. We would be grateful to host you again in the near future. Best Regards La...

Monterrey, Mexico
Reviewed 23 October 2014

I stayed at Barceló last weekend (16-19 Oct). The location is great, near Tulum, Xplore and many Cenotes. The food was good for an all-inclusive. The bad things about the hotel are: - No waiters on the beach - SLOW service at the pool bar - Disrespectful personnel - They wake you up everyday at 9:00 (phone call) for a...

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Helpful?
2Thank FJAM33
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear FJAM 33, We would like to apologize for the bad impression taken from this hotel during your last holidays. You can be assured we are committed to providing our guests with the highest quality of services and facilities; We look forward to host your family again in the future. Please do not hesitate to contact us any time before...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $275 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Puerto Aventuras, Mexico - Riviera Maya
Hotel Style:
#4 Top resorts Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Tropical staff and other travellers.
230 questions
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Questions? Get answers from Barcelo Maya Tropical staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at Tropical Resort have easy and quick access to the pool and beach which is a huge bonus at this enormous resort (5 min walk)”
 of 5 bubbles ZumbawithYvonne, 28 Mar 2017 | Read review
“Rooms away from the theaters are quieter”
 of 5 bubbles obrienerik, 27 Mar 2017 | Read review
“not worth upgrading rooms....they all are not good! Beds so uncomfortable like sleeping in Saran Wrap”
 of 5 bubbles shelley871, 27 Mar 2017 | Read review
“very nice but the windows that were used for guard rails on balcony could be cleaner”
 of 5 bubbles 774joannv, 24 Mar 2017 | Read review
“upper floor gives better view”
 of 5 bubbles jpankonen, 23 Mar 2017 | Read review
5 of 5