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Barcelo Maya Colonial

Orbitz.comUSD 266*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Barcelo Maya Colonial
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5,543 Reviews from our TripAdvisor Community

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Showing 3,014: English reviews
Tampa, FL
Reviewed 25 December 2014

I want to like this place, I really do. I see why people rate it positively, but for me, the food and drink quality are severely substandard. The breakfast buffet is fine, but all other meals are equivalent in quality to high school cafeteria food (including the specialty restaurants). It is also annoying to have to make reservations in advance...

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Helpful?
11Thank pni789
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest; Sorry to read that you have not enjoyed the food as well as the process to make reservations, truly appreciate us know to take corresponding measures and improve the quality, variety and the process for them to guests generally enjoy the hotel to the fullest. We hope gifting us a second chance to show he has not been...

Richmond, Canada
Reviewed 23 December 2014

Did a one week trip to Mexico at Barceló Maya Colonial. Very clean, very attentive service. Our room had a noisy A/C pipe (sounded like water running constantly). We reported it, and the repair was extremely prompt, and it was fixed. The hotel is very clean, lots of free things to do - sailboarding, catamaran jaunts, snorkeling. Drinks are excellent,...

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7Thank Greg L
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, We have no words to thank you for choosing us, for sharing your experience with other travelers, as well as get a smile when reading that has gone great. We hope you decide to return to Mexico and stay with us again. regards,

Mexico City, Mexico
Reviewed 23 December 2014

I don’t have kids but this hotel is well thought for children and their parents. They have a mini water park and a special section for kids at the buffet area. They also have indoor activities for kids and a daily 10 minute dolphin show at 11:30 a.m. You can also dive a little with them or just see the...

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3Thank Margarita R
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest; Thanks for sharing your experience, we are reading in general holidays have been great. Read their comments help us improve we will consider each of them to improve our sevicios and prices. About mosquitoes, sorry they attack when we least expect but still try to spray several times a day so that there is the least amount possible...

Montreal, Canada
Reviewed 21 December 2014

I went to this all inclusive hotel mid-September and my only concern was the hurricane season...Fortunately, the weather was just perfect and I enjoyed each moment of my week vacation. I arrived around 10 PM in the evening and the formalities at the reception were done in matters of seconds (ok, just a few minutes). I was given a room...

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4Thank ParadiseBoy909
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Thanks for sharing your experience with other travelers, as well as also want to thank you for choosing us for your vacation. We're glad you enjoy our Barceló Maya Colonial Hotel, food, your room and the beach. We are concerned about the cons we had but it was fun to read, you are right, a week is not enough to...

Reviewed 20 December 2014

We are still in the resort while writing this review. We decided to come here because we saw so many good reviews about this resort. But this is definitely not what we expected. The place is deserted, like a ghost town although (they claim) they are 90% full. Everything is perfectly manicured to the point that it looks completely artificial....

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Helpful?
12Thank pnindc
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you for taking the time to share your valuable feedback regarding your stay at Barceló Maya Colonial hotel. We are very concerned to learn of your disappointing experience during your stay and would like to apologize for any inconvenience you experienced. Thus, we would very much appreciate to further discuss with you the details of your feedback.....

NY, USA
Reviewed 18 December 2014

Since above scales are not reflecting my real feelings here are my ratings: Overall rating - 4+ - Very good Hotel Staff - 4.5 - Very helpful and polite Hotel facilities, condition - 4.5 - Outside is well maintained and clean Room cleanliness' - 3.5 - not entirely maids issue - includes appliances, walls, ceiling Room comfort - 3.0 -...

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Helpful?
8Thank ritqr
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, On behalf of the manager and all the staff, we would like to thank you for choosing Barceló Maya Colonail Hotel for your recent holidays. We regret to hear about the issue you had with your accommodations. Our Maintenance and Housekeeping Team work hard to keep our rooms and our facilities clean and well maintained every day, and...

Amherstburg
Reviewed 17 December 2014

I liked the Colonial, however I found these items lacking......The maid did not clean the room thoroughly ( the same piece of leftover paper remained on the floor for several days ( I was curious and wanted to see how long it would remain there,several days later it was picked up), tables and countertops were not wiped clean either. The...

Review collected in partnership with this hotel
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Thank onthegotwofourseven
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest; Thanks for sharing your experience on tripadvisor, we have noted about the situation of cleaning your room, certainly will improve our service for you to have a perfect holiday. We hope to return with us to pamper you as you deserve. Regards;

Ottawa, Canada
Reviewed 14 December 2014

I'm late with my review... My husband and two teen daughters travelled to Barcelò Maya Colonial during March break 2014. I've been to several AIs in the past, including 4 on the Mayan Riviera, this one beats them all! We upgraded to be nearer the pools and ocean, we were glad we did. Our location was perfect, it was easy...

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6Thank Kimberley M
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for choosing to stay at the Barceló Maya Colonial Hotel for your vacation and for taking the time to post such a kind review of your stay with us on Tri Advisor, as we are sure travelers and possible future guests will find it helpful. It was...

Edmonton, AB, Canada
Reviewed 14 December 2014

We have stayed at this resort 9 times and have always enjoyed our selfs except the last time.. Found then customer service lacking. 1st timers would go and get what they wanted. We don't ask for much but if another room is available we would. Think we could get it.Tried to move our room closer to the beach and we...

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2Thank Dexter027
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest; Thank you for choosing Barceló Hotel to spend the holidays with your family. Sorry to read that you have not been entirely satisfactory stay with us, we will pass your comments to all departments involved to improve in each of them. Hopefully we give away another opportunity to serve them as they deserve. Best regards;

Montreal, Canada
Reviewed 12 December 2014

Huge resort made out of: Barcelo Maya Beach 624 rooms- completly renovated this year nice bar and ambiance , predominantley latio ( central , south etc) Barcelo Maya Caribe -not much to say pretty standard Barcelo Maya Tropical- not much to say pretty standard barcelo property Barcelo Maya Colonial- where all then action is after the disco closes , everyone...

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4Thank Citoyennedumonde-21
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest; We appreciate your preference in visiting us and taking the time for sharing your experience. With your review and for guests like you that is why our resort remains one of the most appreciated hotels in the Riviera Maya. (Barcelo Maya Colonial) Sorry to read that you have not been entirely satisfactory stay with us, we will pass...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Multilingual Staff

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez | Km 266.3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $265 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 481
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Puerto Aventuras, Mexico - Riviera Maya
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Colonial staff and other travellers.
589 questions
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Questions? Get answers from Barcelo Maya Colonial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room further away from the theatre.”
spichink, 28 May 2017 | Read review
“Our room was great!!”
dojeda226, 28 May 2017 | Read review
“Ground floor Premium oceanfront in the Colonial was terrible! It was below ground level across from the kiddie pool!!”
diamonddor, 24 May 2017 | Read review
“If you don't like stairs etc., I would ask for a first floor unit, (elevators are at the resort, but we choose the stairs).”
F1740EAmichaelg, 23 May 2017 | Read review
“Jalisco building is best”
Tanya_15934, 22 May 2017 | Read review
5 of 5
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USD 266* /night
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Prices are for 1 room, 2 adults
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