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Dreams Puerto Aventuras Resort & Spa

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Dreams Puerto Aventuras Resort & Spa
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4,356 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Puerto Aventuras Resort & Spa
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Showing 3,778: English reviews
Bloomfield
Reviewed 17 January 2015

Very comfortable stay. The food was great. I never had a bad meal. The staff was very polite, helpful, welcoming, and ready to help when needed. I would recommend this resort and have recommended it to coworkers. I would love to return.

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1Thank Deb G
DreamsPAventuras, Econcierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear valued guest, Wow! What an amazing review! We truly appreciate for taking the time and share your recent experience at Dreams Puerto Aventuras. Reviews like yours encourage us to keep working hard every day and keep improving all our services and facilities for you total satisfaction and when we read we have accomplish the goal with you it is...

Metepec, Mexico
Reviewed 17 January 2015

The hotel's beach is beautiful, the view from my room was spectacular. The service is wonderful, everyone is attentive and helpful. My only negative criticism would be regarding the overall beach area: the furniture needs to be better maintained (painted perhaps), the "palapas" (palm roofs) refurbished and I think there has to be a better way of getting the area...

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6Thank yaya2015
DreamsPAventuras, Econcierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear Guest, We were delighted to have you with us and thank you so much for providing feedback regarding your recent stay at Dreams Puerto Aventuras. We would like to inform you that all the comments & suggestions are addressed to the involved departments to improve our service. We are pleased to know you have enjoyed our staffs’ exceptional service....

Alton, United Kingdom
Reviewed 17 January 2015

We travelled to Dreams as a party of 10 for my parents 50th Anniversary in January 2015. We found the staff on check in to be excellent, especially Roberto, who happily changed our accommodation when it proved to be inadequate. Rooms were all clean and spacious but we had expected 2 queens in the double rooms and there was standard...

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4Thank Mandi S
DreamsPAventuras, Econcierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear Guest I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. Thank you for sharing your experience, we highly value your loyalty as a returning guest and it’s always nice to know we have met your expectations with our outstanding service. We are looking...

Reviewed 17 January 2015

Our family had a terrific time at Dreams. Lots of food choices and not needing reservations made it even better. Very helpful and friendly staff made the stay completely stress free and relaxing. We brought our 18 and 19 years old sons and they enjoyed the scuba, snorkeling, catamaran rides and each and every restaurant/bar on the property to the...

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Helpful?
Thank Ross G
DreamsPAventuras, Econcierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear Guest I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. Thank you for sharing your experience, we highly value your loyalty as a returning guest and it’s always nice to know we have met your expectations with our outstanding service. We are looking...

Scarborough
Reviewed 16 January 2015

We stayed for one week over Christmas with our children, ages 9 and 11. This resort went out of their way to make our stay special. The staff, especially Edgar, Alesandro, Noe, Mitzy, Jesus, and Sylvia (and everyone) were gracious, accomodating, and cheerful. Every detail was attended to, with Santa showing up on Christmas morning (on a Harley!) with elves...

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2Thank Christina S
DreamsPAventuras, Econcierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear valued guest, Wow! What an amazing review! We truly appreciate for taking the time and share your recent experience at Dreams Puerto Aventuras. Reviews like yours encourage us to keep working hard every day and keep improving all our services and facilities for you total satisfaction and when we read we have accomplish the goal with you it is...

Surrey, Canada
Reviewed 16 January 2015 via mobile

The rooms are great with amazingly comfortable beds. Having the choice to go to the adults only pool is nice. The beach is lovely and there were always lounge chairs available. They had all the typical games and activities but they were not as well advertised as in some other resorts. The shows we went to were pretty good too....

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1Thank Lolstrom
DreamsPAventuras, Econcierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear Guest, We were delighted to have you with us and thank you so much for providing feedback regarding your recent stay at Dreams Puerto Aventuras. We would like to inform you that all the comments & suggestions are addressed to the involved departments to improve our service. We are pleased to know you have enjoyed our staffs’ exceptional service....

St. Albert, Canada
Reviewed 16 January 2015

We stayed at Dreams again this year because we had an amazing experience at Dreams Villa Magna last year. Most of what others have commented on has been accurate so I won't go into great detail but here are the highlights. PROS: * STAFF: the most friendly, happy, engaging staff I have ever met and we have been to many...

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Helpful?
9Thank TravelMamas
DreamsPAventuras, Econcierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear valued guest, Wow! What an amazing review! We truly appreciate for taking the time and share your recent experience at Dreams Puerto Aventuras. Reviews like yours encourage us to keep working hard every day and keep improving all our services and facilities for you total satisfaction and when we read we have accomplish the goal with you it is...

Sherwood Park, Canada
Reviewed 15 January 2015

We returned early this morning from a 10 day stay at Dreams Puerto Aventuras. We travelled as a group of 12 across 3 generations, with children aged 6, 8, 9, 10, 11, 13, their parents, and grandparents. We were very careful to choose a small resort so that we would not have to spend much time looking for one another....

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Helpful?
7Thank Krista S
DreamsPAventuras, Executive assistant to General Manager at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear valued guest, Wow! What an amazing review! We truly appreciate for taking the time and share your recent experience at Dreams Puerto Aventuras. Reviews like yours encourage us to keep working hard every day and keep improving all our services and facilities for you total satisfaction and when we read we have accomplish the goal with you it is...

New York
Reviewed 14 January 2015

We visited Dreams Puerto Aventuras Christmas week with our 2 teenage sons (ages 19, 16) at the recommendation of a travel agent. First the good: our 2 rooms were on the Preferred Club - 7th floor. Besides having access to Premium liquor, a concierge, and best views, Continental breakfast was served daily and snacks were served in the evening. I...

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Helpful?
4Thank LisaKa123
DreamsPAventuras, Executive assistant to General Manager at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community. You may understand that when it comes to food and beverage, taste and perception are involved and it is always difficult to get a 100% of satisfaction, but this does not stop us from continuously looking for ways to improve. We...

Puerto Aventuras
Reviewed 14 January 2015

This was our 5th straight year staying here. Every time we return there are more improvements made to make our stay more incredible. Many thanks to the staff especially Jennifer Barnett for her help, and the fabulous team on the seventh floor ( Domingo and William). We are already talking to our group for our next visit in 2015.

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Helpful?
2Thank Charles W
DreamsPAventuras, Executive assistant to General Manager at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community. We're more than glad to know you had an incredible experience and were able to enjoy all of our services. All of your feedback will be shared with our operations team, especially with Jennifer. She will be particularly pleased to know...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 

Additional Information about Dreams Puerto Aventuras Resort & Spa

Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $264 - $737 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Reservation Options:
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Mexico - Riviera Maya
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Puerto Aventuras Resort & Spa staff and other travellers.
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Montreal, Quebec

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool-view rooms are to the ocean side.”
  • Room 234 view.
 of 5 bubbles , 26 Mar 2017 | Read review
“"Get to know Bernice and Jorge for exceptional experiences at the resort" "Garden side is quieter than ocean view"”
 of 5 bubbles Dadandhis4girls, 25 Mar 2017 | Read review
“Do something to the drain in the bathrooms so they don't stink so bad. We put body wash n water down it every other day to kill the odor.”
 of 5 bubbles 35justineg, 23 Mar 2017 | Read review
“I did miss not having dresser storage to unpack. Updates on the Dreams channel would be great! ”
 of 5 bubbles pamelacC7781RV, 22 Mar 2017 | Read review
“the 7 fl facing the ocean is a amazing view.”
 of 5 bubbles dizzydiaz123, 19 Mar 2017 | Read review
5 of 5