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Dreams Puerto Aventuras Resort & Spa

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Km 269.5 Carretera Chetumal, Puerto Aventuras 77500 Mexico
Update from hotel: This property is temporarily closed until 31/07/2021.Read more
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Traveller (5518)
360
Panoramas (129)
Pool & Beach (1622)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 20 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Mini golf
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
Spanish

Location

Full view
82Good for walkers
Grade: 82 out of 100
41Restaurantswithin 1 km
8Attractionswithin 1 km
6450Reviews845Q+A100Room tips
Traveller rating
  • 3,026
  • 1,863
  • 851
  • 384
  • 326
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Popular mentions
Nancy F wrote a review 13 Jun
Renfrew, PA14 contributions3 helpful votes
Last minute change to travel plans due to a hurricane hitting Punta Cana landed us here instead. Had a great afternoon swimming with dolphins & manatees, Fun swim up bar tender became a mini party. Good food, nice accommodations. Went in off season so all restaurants were not open but still a rotating option of food. Would book again.
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Date of stay: August 2020
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worldtravelpros wrote a review Mar 2021
Cleveland, Ohio73 contributions36 helpful votes
We stayed here from Christmas through the new year. New Year’s eve was amazing as was the staff..... the bellman, whom we met at check-in remembered our names all week and was amazingly helpful as were the staff throughout the resort. We liked the hotel so much we tried to rebook for spring break but were disappointed to learn they are closed for renovations. We ended up spending spring break at the Catalonia (right next door) and unfortunately it just does not compare to dreams! When it reopens we will be back!!!
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
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AnnikaColorado wrote a review Mar 2021
Denver, Colorado134 contributions48 helpful votes
+1
I was back at Dreams Puerto Aventuras for my 12th stay and to celebrate my 50th Birthday along with celebrating the fact that my parents almost died from COVID! The resort had just opened back up from the pandemic and some renovations and unfortunately was not at full staff or full capacity along with having a tropical storm hit the day we arrived (causing damage to El Patio) and another hurricane coming a few days later that caused us to evacuate. While this was a very hectic time, the staff was beyond amazing, having an evacuation plan in place and feeding us and entertaining us like pros!! As my sister said...'it was a free excursion that we won't do again', but we looked at it like an adventure and were safely back within 24 hours!! Now to my 50th Birthday, they had a special dinner our first night and then wonderful surprises all day...a cake with my breakfast and singing, Gio dressing up in Bronco attire with my name on his back in the afternoon and a private amazing celebration in the private Portofino room! I had Elvis impersonator, a special cake and flowers and champagne!! They treated me and my whole family like royalty!!! In addition, one night they called my parents up to receive gifts and announced their survival from Covid! I cannot say enough about this wonderful place and staff, will always be my second home!!!
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Date of stay: October 2020
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Debra L wrote a review Feb 2021
1 contribution1 helpful vote
My family and I just spent 12 days at Dreams Puerta Adventuras and had one of our best vacations. Every employee there is friendly, accommodating and looking out to see how they can make your day better. The entertainment team literally works from morning until late in the evening to make you feel like your happiness is all that matters to them. Alejandro, Giovanni, Wendy, Leslie, Mario, Fernando, are full of kindness and ENERGY, and perfect for their jobs, they made the trip for us! My sun glasses broke and needed a small tool to fix them. Connsieaire Mario went out of his way and searched until he found one and then brought the repaired glasses to me at the pool! The coffee shop ladies memorized our order and knew what we wanted before we said a word. Bryon, the Apple Vacation (Ameristar?) rep. was so helpful and not pushy with the excursion offerings. All around a perfect trip.
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Date of stay: January 2021
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Amanda A wrote a review Feb 2021
Carmel, New York35 contributions1 helpful vote
We absolutely loved our trip and only wish we could have stayed longer. The staff was amazing and went above and beyond to ensure we had everything we needed. They took their COVID precautions very seriously and we always felt very comfortable throughout our stay. The entertainment staff was EXCELLENTE! Alejandro and the rest of the team had fun activities all day, and put on great shows every night! The wait staff at the pool and beach were extremely attentive, especially Dulce and Consuelo! The hostesses and waiters in the restaurants were excellent, especially Julian, Edgar, Miguel and Mario. Daniel in concierge went above and beyond to help us. The maintenance team on the beach worked hard each day to keep it looking perfect! Lucille in the spa helped to get me super relaxed! Enrique & Obesh were very welcoming and helped to ensure all of our questions were answered! Thank you all for everything! We will be back!
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Date of stay: January 2021Trip type: Travelled with family
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Response from Erick Pérez, Director General at Dreams Puerto Aventuras Resort & Spa
Responded 6 Feb 2021
¡Hola, Amanda! Thank you very much for taking the time to rate your recent experience at Dreams Puerto Aventuras Resor & Spa. Our team members will be really happy, reading that our service melts and exceeded your expectations. Receive best regards from paradise Erick Pérez E-Concierge & Social Media Coordinator Dreams Puerto Aventuras Resort & Spa
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PRICE RANGE
USD 153 - USD 406 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams puerto aventuras hotel puerto aventuras, dreams hotel puerto aventuras, dreams resort puerto aventuras, sunscape puerto aventuras riviera, sunscape puerto adventuras
FORMERLY KNOWN AS
Dreams Puerto Aventuras Resort & Spa All Inclusive
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
305
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Frequently Asked Questions about Dreams Puerto Aventuras Resort & Spa
Which popular attractions are close to Dreams Puerto Aventuras Resort & Spa?
Nearby attractions include Puerto Aventuras Marina (0.5 km), TAO Wellness Center (1.1 km), and Puerto Aventuras (0.7 km).
What are some of the property amenities at Dreams Puerto Aventuras Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Dreams Puerto Aventuras Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Puerto Aventuras Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Puerto Aventuras Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Dreams Puerto Aventuras Resort & Spa?
Conveniently located restaurants include Jessie Gelato, Girafe, and Cafe Ole.
Are there opportunities to exercise at Dreams Puerto Aventuras Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Dreams Puerto Aventuras Resort & Spa have an airport shuttle?
Yes, Dreams Puerto Aventuras Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Dreams Puerto Aventuras Resort & Spa located near the city centre?
Yes, it is 0.9 km away from the centre of Puerto Aventuras.
Are any cleaning services offered at Dreams Puerto Aventuras Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Puerto Aventuras Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.