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Barcelo Maya Caribe

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Barcelo Maya Caribe
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2,875 Reviews from our TripAdvisor Community

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Showing 1,438: English reviews
Maple Valley, Washington
Reviewed 3 July 2015 via mobile

My family just got back from a 12 night visit to playa. We spent 6 days at occidental grand xcaret and 6 days at barcelo maya caribe. We booked directly with barcelo.com at maya colonial. When we arrived we were told we were booked at caribe. I showed the guy my reservation for colonial and he said they moved us...

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Helpful?
2Thank p0giturbo
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear p0giturbo: Thank you for taking the time to tell us why our service failed to meet your expectations, we are sorry for any inconvenience caused and we are really sorry that you left with this negative view of our property, as we have a full scheduled spraying program for each room in order to maintain any kind of bugs...

Elizabeth, New Jersey
Reviewed 3 July 2015

Went to Barceló Caribe for a wedding. We were originally staying at the Palace but because our group had 75 guests they could not accommodate us so they moved the party to the Caribe side which is not as elite. Furthermore they didn't have enough oceanfront suites so I got stuck with a standard room paying suite rates. To make...

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1Thank Armando D
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Armando D: Thank you for taking the time to tell us why our service failed to meet your expectations. However as in all cases we have made an investigation surround your complaints and I would like to make the following observations: Please let us say that we are sorry for not having availability at the palace, we were completely...

Victoria, Canada
Reviewed 3 July 2015

This is my second stay at the Barceló Maya the first time I stayed in 2009 was at the Palace. I wanted a relaxing vacation and as the Barceló has lots of things to do on the property shopping mall, nightclub, pools, beach, some snorkeling, mini golf, tennis, paddle tennis and now 5 bowling lanes this was my choice. The...

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Helpful?
1Thank Joel C
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Joel C: We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Beach Resort as you vacation Hotel. We are glad we have accomplished your expectations and enjoyed your vacation with us, and it is pleasant to hear that you have...

Miami, Florida
Reviewed 2 July 2015

On April 24 my fiancee and I and 3 other couples flew here from Miami on an all inclusive package. For the most part our vacation was great. The place is huge since it includes 3 other resorts, each with it's own swimming area (pool and beach). The rooms were clean and large. The food (primarily buffets) is good for...

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Helpful?
1Thank jarair75
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear jarair75: First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with the Tripadvisor users. However I want to apologize for the incidents you have mentioned in our Restaurant and buffet, i do appreciate that you understand our operation at them, due to sometimes affluence...

Frederick, Ok
Reviewed 2 July 2015

We stayed for one week in May at Barcelo Maya Caribe family graduation trip with our college-age sons and our nephew and his family. It was breathtakingly beautiful and well-manicured. The four of us had two adjoining regular rooms. Our nephew's family had a Club Premium Jr. Suite, which was gorgeous. Everything about our rooms was very good...comfy beds, good...

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Helpful?
1Thank sfranklin
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear sfranklin: First of all let thank you for choosing Barceló Maya Caribe to share sucha a special celebration, we are always happy to be part of our special guests' moments. We appreciate the good comments to the grounds and beaches, as our team make a great job, so is a true delight for the sight. It is also pleasant...

Denver, Colorado
Reviewed 2 July 2015

Just got back yesterday and I felt I needed to rip this crappy resort. I've been to the Riviera Maya 4 times and other all-inclusive resorts throughout the Caribbean and this was the worst resort I've ever stayed in. The bartenders ignore you whether you tip or not. I tried both ways. First I tipped the pool bartender a $20US...

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Helpful?
6Thank stew3421
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear stew3421: Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. However please let me explain that In the complex we have many spaces, various restaurants, bars and swimming pools where there is music designed for guests...

Halifax, Canada
Reviewed 1 July 2015

Just returned June 28, 2015. I am very particular about where I stay, and i would highly recommend this resort. my wife and i booked on short notice for a quick get away without the kids. As such, we ended up in the lower category of rooms. We were very pleased with this resort, it is a beautiful layout, with...

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Helpful?
2Thank RogerB734
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear RogerB734: We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Beach Resort as you vacation Hotel. We are glad we have accomplished your expectations and enjoyed your vacation with us, and we appreciate you have found our staff to be...

Colorado
Reviewed 29 June 2015

If I was only reviewing the entertainment staff and not the entire experience then my rating would be "Extremely Excellent"!! The staff that lead all the activities was amazing. Kenny, Estebon, Orlando, Maritza, and the others that helped them made this experience extremely memorable for my daughter who was celebrating her high school graduation. We did Zumba every morning followed...

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Helpful?
1Thank Kathy M
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Kathy M: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users, we are happy you could enjoy the property and the service, we really appreciate your positive remarks about our entertainment staff and we will be sure to pass your...

Philadelphia, Pennsylvania
Reviewed 29 June 2015

Barcelo Maya Caribe has the best service of any place that I have ever stayed. Everyone smiles and goes above and beyond to see that customers needs are met. The grounds were beautiful and there is a lot to do at the resort. The food could have been warmer at the buffet and the wifi is extra so be forewarned....

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Helpful?
1Thank eabrown2015
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear eabrown2015: We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Caribe as you vacation Hotel. We are happy you could enjoy the property and the service, I can let you know that all guest comments, whether negative or positive, are...

Reviewed 27 June 2015 via mobile

Just returned from a weeks stay at the Barcelo Maya Caribe on June 23rd. As always, the resort is beautifully manicured and clean. This is our 5th trip to the complex and we wanted to check out the remodeling that had been recently completed. WOW! Everything was different than before but in a good way. The new mall was beautiful...

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Helpful?
2Thank Jeff S
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Jeff S: Many thanks, we value your preference and we want to thank you for choosing Barceló Maya Caribe Resort as your favorite vacation spot once again, we really appreciate your kind words and the time you have taken to share your experience. We are glad you could enjoy delicious food and our new shopping and entertainment center Maya...

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Amenities

Highlights
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Barcelo Maya Caribe

Address: Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $300 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Barcelo and Jetsetter so you can book your Barcelo Maya Caribe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Puerto Aventuras, Mexico - Riviera Maya
Hotel Style:
#6 Romantic Hotel in Puerto Aventuras
#10 Family Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#11 Luxury Hotel in Puerto Aventuras
#12 Top resorts Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Caribe staff and other travellers.
308 questions
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Toronto, Canada

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Questions? Get answers from Barcelo Maya Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed at the Sayil building 5,its was perfect!.It was close to everything.”
 of 5 bubbles Newfie_Bullet2014, 18 Feb 2017 | Read review
“beach nicest at the Caribe and Beach resorts. We were in the Labna building which was close to the beach!”
 of 5 bubbles canswiss123, 17 Feb 2017 | Read review
“Book. Cheap then upgrade”
 of 5 bubbles bardsloh, 14 Feb 2017 | Read review
“Request upper levels to avoid foot traffic and air conditioning noise.”
 of 5 bubbles Shoes29, 13 Feb 2017 | Read review
“Ask for a room away from the Mall Bar. My parents had one nearby and were kept awake til after the music stopped, usually around midnight.”
 of 5 bubbles Kelz63, 13 Feb 2017 | Read review
5 of 5