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Barcelo Maya Caribe

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2,887 Reviews from our TripAdvisor Community

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Showing 1,448: English reviews
Santa Maria, California
Reviewed 1 September 2015

Hotel's appearance and maintenance is very well. However there were several downfalls. (1) We made reservations months in advance (24 family members). Upon arrival 4 couples were assigned rooms with double beds, in which 1 person could only sleep comfortably. All 4 couples requested for king bed, but were told no available rooms, to check next day. However every time...

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Helpful?
Thank arturo z
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear arturo z: Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. We sorry they felt the room was not clean, but I would like to let you know that we have a strict cleaning schedule for...

Brigantine
Reviewed 31 August 2015

JUST GOT BACK A WEEK AGO, WEtraveld with our 25 year old son and his girlfriend. I have to say this was their first all-inclusive and I wanted it to be special and Barcelo exceeded our expectations. I have been to quite a few resorts in the Riviera and found the Caribe has been our favorite. The Buffets were impressive...

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Helpful?
1Thank cathybee888
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear cathybee888: We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Beach Resort as you vacation Hotel. We are pleased you really liked our food, since we do our best trying to delight our guests’ culinary taste, by offering a buffet...

naples, United States
Reviewed 25 August 2015

We broke our stay up between two resorts and Barcelo was our second stop. The four of us really wished we had stayed at the first resort the entire time. Barcelo was a big disappointment and a lot more monies! The "premium" check in was a disaster. They had our rooms swapped between the couples and had us in two...

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Helpful?
3Thank Dorothy E
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Dorothy E: Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. We will address this via training and good hiring practices to reinforce and try to find employees that are motivated by serving others, and gaining...

Racine, Wisconsin
Reviewed 24 August 2015

Amazing! The amenities, food, service and hospitality, we were treated like royalty. We had a private pool, which we enjoyed every day. The beach and palm trees were great to look at. Swam with the dolphins on site. Will definitely be back. Question: the music that is played throughout the hotel and grounds is that from a CD or available...

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Helpful?
Thank Mike M
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Mike M: We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Caribe as your vacation Hotel. It is pleasant to read that you really enjoy the beach and the pools areas and it's great that you gave a try ti...

Reviewed 22 August 2015

This was our second time in Barcelo Maya resort. First time we stayed at the Tropical and this time we booked the Beach resort, but were put into the Caribe, which was totally fine. Rooms are nice and clean, the buffet food has a vast variety you can choose from, everything was fresh and tasty. It was sad to see...

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Helpful?
3Thank LoveLife G
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Aygul G: Many thanks for your contact and your comments regarding your experience at Barceló Maya Caribe, we are happy we have accomplished your expectations and you enjoyed your vacations. We are pleased you really liked our food, since we do our best trying to delight our guests’ culinary taste, by offering a buffet with international cuisine theme night...

Solihull, United Kingdom
Reviewed 18 August 2015

Stayed here last week in July after a short break in New York, wanting rest and recuperation. The hotels facilities are excellent and the staff really warm and friendly without being overly in your face. The buffet restaurants were as good as the a la carte, with the sea food being particularly excellent. Wifi was free for 2 hours a...

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Helpful?
1Thank TheKayfamily
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear TheKayfamily: We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Caribe Resort as you vacation Hotel. We really appreciate your remarks at food and our staff, who make a great job trying to fulfill our guests expectations, as our main...

New Jersey
Reviewed 18 August 2015

Not sure why this hotel is ranked so low! It was one of my favorite vacations of all time! Everything went smoothly and the grounds were beautiful. The buffets were delicious and the evening dinners were even better. The pools and beaches were never crowded, which I loved. Towels were easy to get & the pool activities were fun. My...

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Helpful?
2Thank Dana E
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Dana E: Thank you so much for sharing your impressions about Barcelo Maya Caribe, we are glad we have accomplished your expectations and enjoyed your vacation with us. We are pleased you really liked our food, since we do our best trying to delight our guests’ culinary taste, by offering a buffet with international cuisine theme night everyday, and...

Oklahoma City, Oklahoma
Reviewed 16 August 2015

We decided to stay at the Barcelo because my husband and I stayed at the adults only Barcelo in the Dominican and we loved it. In Mexico, we stayed on the "family" side with our eight year old son. There are four properties; Three family-oriented properties and the adult side. The Maya Caribe was definitely the more, um, budget friendly...

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Helpful?
Thank OklahomaPrettyKitty
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear OklahomaPrettyKitty: Many thanks for your contact, we appreciate that Barceló remains one of your favorite options and we are glad that you have given us a chance at Barceló Maya Caribe. It is pleasant to read that you have enjoyed the pool areas and we really appreciate your remarks about our staff, who make a great job trying to...

Saint Louis, Missouri
Reviewed 15 August 2015

It started off on a bad note, I had checked in two days prior as requested for a superior room with double beds. Our flight was delayed and we arrived 1.5 hours late to resort. When we checked in, they gave us our room key and told us to come back in the morning to get information regarding the week...

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Helpful?
4Thank Tammy M
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Tammy M: Please allow me to apologize due to you were not completely satisfied and your vacation was not up to the standards you would have liked. We are sorry about the bad assignment of your room, unfortunately we were completely booked and we couldn’t amend while your check in, but we were able to switch rooms the next...

Los Angeles, California
Reviewed 12 August 2015

We stayed here near the end of July 2015 for 4 nights. We were two families with 3 kids total between the two families, ages 2, 4 and 7. We stayed in the Labna Building in an Oceantfrunt Club Premium Jr Suite and a Suite. Let me start with our arrival to Cancun since our transportation from the airport was...

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Helpful?
4Thank cbl7
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear cbl7: First of all I would like to thank you for spending your vacations at the Barceló Maya Caribe, please allow me to apologize, that your vacation was not up to the standards you would have liked. I understand your frustration and I sincerely apologize for any inconvenience we have caused you. It is my goal to restore your...

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Amenities

Highlights
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Barcelo Maya Caribe

Address: Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $287 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Puerto Aventuras, Mexico - Riviera Maya
Hotel Style:
#6 Romantic Hotel in Puerto Aventuras
#10 Family Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#11 Luxury Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras
#12 Top resorts Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Caribe staff and other travellers.
310 questions
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Toronto, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We could have stayed in any building and been happy with the placement.”
 of 5 bubbles kellymj2015, 23 Feb 2017 | Read review
“The Sayil rooms, closest to the beach, were quiet.”
 of 5 bubbles Overwhelmed0610, 20 Feb 2017 | Read review
“We stayed at the Sayil building 5,its was perfect!.It was close to everything.”
 of 5 bubbles Newfie_Bullet2014, 18 Feb 2017 | Read review
“beach nicest at the Caribe and Beach resorts. We were in the Labna building which was close to the beach!”
 of 5 bubbles canswiss123, 17 Feb 2017 | Read review
“Book. Cheap then upgrade”
 of 5 bubbles bardsloh, 14 Feb 2017 | Read review
5 of 5