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Hotel Barcelo Maya Beach

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Hotel Barcelo Maya Beach
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7,607 Reviews from our TripAdvisor Community

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Hamilton, Canada
Reviewed 3 days ago NEW

We travelled to Barcelo Colonial with another couple the week of February 15th 2017. It is an absolutely beautiful place with great staff in all locations except for the staff in the main lobby. Right from the beginning the lobby staff were slow, very uninformed and not helpful in any way. From room issues to never being able to exchange...

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Helpful?
1Thank dicduc
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Mr dicduc We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Maya Beach hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area...

Vancouver, BC, Canada
Reviewed 3 days ago NEW

Enjoyed our 7 day trip to the Barceló Maya Beach. We travelled with our 2 kids, age 5 and 7. They enjoyed the kids club and really enjoyed the waterpark located in the center of the property. The property is well laid out, clean and the staff were friendly and helpful. The food was good and there was enough of...

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Helpful?
2Thank YVR2007
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear YVR2007 We would like to thank you for choosing our Barceló Maya Beach hotel for your holidays and for the review you shared on Tripadvisor, all of your kind words about your stay with us are great to hear. We look forward to having the opportunity to serve you again in the future. Sincerely Erika García Argueta Sub Director...

Halifax, Nova Scotia
Reviewed 3 days ago NEW

The lobby area is nothing special. The people at the front desk don't appear very happy but most are friendly enough. A few border on rude. The customer service people who book the a la carte's seem to hate people...not sure why. The rooms are dated and not in great shape. Ours flooded from the shower against the but. Apparently...

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Helpful?
Thank Mike101065
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Thank you for the time you spent to share your feedback on your recent stay at our Barceló Maya Beach. It is also with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute...

Southampton, New York
Reviewed 3 days ago NEW

Just got back from 5 days at the Maya Beach. My wife and I and two teens just loved it. The service is great, the room was super clean and quiet, the grounds are perfectly kept and beautiful and the amenities are just right. I highly recommend making reservations at the a la carte restaurants upon arriving. The buffets are...

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Helpful?
2Thank KAL94105
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Mr. KAL94105 Thank you for the time you spent to share your feedback on your recent stay at our Barceló Maya Beach, it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We thank you for choosing our hotel for your holiday and very much look...

Reviewed 3 days ago NEW

We traveled to Barcelo Maya Beach 2/16-2/21 and had a wonderful time. We stayed in the Coba complex and our room was very spacious with a king size bed and couch. The room was very nice and the bathroom was very nice as well. The staff was wonderful and greeted us every time we walked by them. The grounds were...

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Helpful?
1Thank JoEllen G
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Ms JoEllen G First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Maya Beach hotel and are delighted to read that we were able to match your expectations. It will be great to have you back in your next holidays. Sincerely Erika García Argueta Sub Director...

Belleville, Michigan
Reviewed 4 days ago NEW

It was amazing and the hotel/resort blew us away with how big it was and how much it offered us to do!we will be coming back with our friends in the future! We still have more to do at the resort that we never got to.

Review collected in partnership with this hotel
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Helpful?
Thank maridithz
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Ms maridithz Thank you very much for your kind comments and it is great to know that you had a fun vacation. It will be great to have you back in your next holidays, feel free to contact us. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00...

Edmonton, Canada
Reviewed 4 days ago NEW

The resort is awesome! We loved our room! The hotel is a five in one so it was cool to have all the other resorts to visit and there was a lot to do with the bowling alley and the mall. We loved our a la carte at la tattoria, we went twice. All in all we had an amazing...

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Helpful?
2Thank ashleyrhinehart
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Ms Ashleyrhinehart First and foremost we would like to thank you for choosing our Barceló Maya Beach hotel for your visit to Riviera Maya and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We look forward to serving you again in the future. Sincerely Erika García Argueta Sub Director...

Boston, Massachusetts
Reviewed 4 days ago NEW

great resort; have stayed at different Barcelos in other countries and they never let me down. they cater to adults and kids. Food is good; gardens are beautiful; pools are also great; various restaurants to choose from or you may use the regular buffet. the buffet at night not bad; they try to offer something for everyone and they have...

Review collected in partnership with this hotel
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Helpful?
1Thank blanca p
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Ms Blanca p Thank you for sharing your feedback on your recent holiday experience among us,your comments are crucial in this process therefore we highly value your time and constructive critics. We look forward to serving you again in the future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875...

Cantley
Reviewed 4 days ago NEW

This is my second stay at Barcelo Maya - once at Beach and once at Colonial. Both excellent experiences. The property is beautiful and very spread out so you do not feel crowded. Food is great and staff is friendly and very helpful.

Review collected in partnership with this hotel
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Helpful?
1Thank lynnel491
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Ms Lynnel491 Thank you for making our Barceló Maya Beach your choice hotel on this 2nd occasion and for your very kind recommendation to the travel community of Tripadvisor. We look forward to serving you again in the future. It will be a great pleasure to have you back soon. Sincerely Erika García Argueta Sub Director Beach| Assistant Director...

Beachwood, New Jersey
Reviewed 4 days ago NEW

The rooms were little small and bathrooms had no fan so got vert humid Otherwise nice clean resort with beautiful beaches, I would definitely recommend it to families with kids Basketball courts , soccer on the beach

Review collected in partnership with this hotel
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1Thank mlindov
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Thank you for the time you spent to share your feedback on your recent stay at our Barceló Maya Beach. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Barcelo Maya Beach

Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $294 - $763 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Barcelo Maya Beach 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Barcelo, Travelocity and Expedia so you can book your Hotel Barcelo Maya Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Hotel Barcelo Maya Beach Puerto Aventuras, Mexico - Riviera Maya
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Barcelo Maya Beach staff and other travellers.
610 questions
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Questions? Get answers from Hotel Barcelo Maya Beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do try the a la carte restaurants. "Fantastic"”
 of 5 bubbles dicduc, 23 Feb 2017 | Read review
“Don't stay at the "beach" section of this Barcelo complex.”
 of 5 bubbles Mike101065, 23 Feb 2017 | Read review
“Go for the Premium level and get a room close to the beach. The junior suites very good.”
 of 5 bubbles KAL94105, 23 Feb 2017 | Read review
“Beautiful room! Loved it!”
 of 5 bubbles ashleyrhinehart, 22 Feb 2017 | Read review
“room was clean; no complains. ”
 of 5 bubbles 937blancap, 22 Feb 2017 | Read review
5 of 5