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El Dorado Sensimar Riviera Maya

Certificate of Excellence
GreenLeadersPlatinum level
21/05/2017 22/05/2017
1 room 2 adults 0 children
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El Dorado Sensimar Riviera Maya
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7,765 Reviews from our TripAdvisor Community

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Showing 7,564: English reviews
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Reviewed yesterday NEW

We stayed for 2 weeks in a junior suite. The hotel layout was really well thought out giving the feeling of space and privacy due to the beautiful and established gardens. The variety and quality of food in the restaurants was fantastic. The helpfulness and friendliness of staff right through from management to chambermaid was wonderful. The evening shows were...

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Helpful?
4Thank thehenhouse
Stoke-on-Trent, United Kingdom
Reviewed 2 days ago NEW

We pushed the boat out a little this year spending more than we normally would for a week long holiday. Our only regret was we wished we'd had two weeks. The food was exceptional, the friendliness and courtesy of the Staff outstanding. Could not find a fault!!!

Review collected in partnership with this hotel
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5Thank andy_b_brown
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at El Dorado Sensimar Riviera Maya. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities and specially the staff as they are committed to exceed our guests’ expectations and this is...

Reviewed 3 days ago NEWvia mobile

Nice ambiance, horrible rooms. I have a 10 night stay in a Jr swim up jacuzzi suite. 1 day we had no cold water in our room, everything was scalding hot. (found that out the hard way in the shower). Next day, no hot water which was also found out in a shower. Again, great ambiance, good food (nothing special,...

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Helpful?
5Thank Brian P
KarismaHotelsResorts, Hotel Manager at El Dorado Sensimar Riviera Maya, responded to this review

Dear Brian P Thank you for your recent stay at Sensimar Seaside Suites and sharing your experiences. Furthermore I appreciate all positive feedback about the food offered as the well kept property grounds that provides great views and relaxing atmosphere. However, after reading through your report I would like to apologize for the inconvenience due to the inconsistence of the...

Lincoln, United Kingdom
Reviewed 3 days ago NEW

We have recently returned from a 2 week stay at the Sensimar Seaside Suites 3rd - 17th April. Firstly I want to say how great and welcoming some of the staff are here. The sports and entertainment team were brilliant, Annel, Lorena, Sexy Jose, Karla, Marco, Fernando, Aldo and most of all Joaquin! Definitely an extra special mention needs to...

Review collected in partnership with this hotel
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4Thank Sebastian B
KarismaHotelsResorts, Hotel Manager at El Dorado Sensimar Riviera Maya, responded to this review

Dear Sebastian B Allow me to thank you for taking the time of sharing your experience with us, as our guests’ opinion is very important. After reading through your report I want to thank you for the positive feedback about the great service received by our employees; mentioning the Entertainment team, at the Guacamayas Bar, the Waiters at the Restaurants....

UK
Reviewed 3 days ago NEW

This is a wonderful place to visit - we loved every minute of our week long stay. A wonderful welcome with a cold cloth and then sparkling wine and some nibbles (that's before we even get to the room). The room is lovely Rustic rather than contemporary - we chose the Premium suites and again they did not disappoint. Bar...

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3Thank DMA1
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at El Dorado Sensimar Riviera Maya. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities and specially the staff as they are committed to exceed our guests’ expectations and this is...

Nottingham, United Kingdom
Reviewed 4 days ago NEWvia mobile

Having previously kept to Secrets resorts, we took the chance on a late booking for the Sensimar as it was £1k each less expensive. A little less polished than Secrets, but this is where I'll leave the comparison. We had a great time and pretty much laid on a sun bed on the small beach for a week. The reasons...

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3Thank R A
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at El Dorado Sensimar Riviera Maya. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities and specially the staff as they are committed to exceed our guests’ expectations and this is...

Reviewed 4 days ago NEWvia mobile

If you are considering this resort for your next trip, don't spend any more time looking around. It will be wasted time. Down pens, get the credit card and get it booked! The resort, food and in particular, staff, combine to make this a fantastic place to spend any amount of time. We spent 10 wonderful days at the mercy...

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11Thank Daniel K
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at El Dorado Sensimar Riviera Maya. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities and specially the staff as they are committed to exceed our guests’ expectations and this is...

Bristol
Reviewed 4 days ago NEW

We can't fault the hotel at all. Amazing staff, beautiful beach and perfect rooms. Food at gourmet pub was the best. Do the tour!! And make sure you have money to tip the staff-seems to be the done thing! The staff went above and beyond to make it a great holiday so thank you!

Review collected in partnership with this hotel
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1Thank anniepittman1
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at El Dorado Sensimar Riviera Maya. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities and specially the staff as they are committed to exceed our guests’ expectations and this is...

Jersey, United Kingdom
Reviewed 4 days ago NEW

We really enjoyed our stay at Sensimar Spa our hotel room was delightful we especially enjoyed the jacuzzi. The facilities overall were excellent. The restaurants that we went to were all first class. Our concierge Ele and Reine were very helpful and we thought that all the staff were very friendly.

Review collected in partnership with this hotel
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1Thank L1819RAwilliamg
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at El Dorado Sensimar Riviera Maya. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities and specially the staff as they are committed to exceed our guests’ expectations and this is...

Wallasey, United Kingdom
Reviewed 4 days ago NEW

This is the place, everything is 5 star plus, no matter what you want or need the staff and management will provide it if it is not already there. You dine on Goumet food the surroundings and ambience are truly wonderfull, would I go again you bet I would. Every member of staff from the General Manager and guests Relations...

Review collected in partnership with this hotel
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Helpful?
2Thank brianbartlett
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at El Dorado Sensimar Riviera Maya. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities and specially the staff as they are committed to exceed our guests’ expectations and this is...

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21/05/2017 22/05/2017
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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about El Dorado Sensimar Riviera Maya

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $358 - $1,250 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Sensimar Riviera Maya staff and other travellers.
1,923 questions
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Mansfield, United Kingdom

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Questions? Get answers from El Dorado Sensimar Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter rooms are at the back of the hotel”
thehenhouse, 25 Apr 2017 | Read review
“we had a deluxe premier suite, but all rooms looked great”
brianbartlett, 22 Apr 2017 | Read review
“Beachfront 3000 and up/”
micheleorielly, 20 Apr 2017 | Read review
“3504, 3505, 3506, 3507 if you want sun, quiet and a great bartender steps away.”
gchesson, 20 Apr 2017 | Read review
“Room 514, feels high but great sea view.”
Paul503772, 19 Apr 2017 | Read review
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