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Heaven at the Hard Rock Hotel Riviera Maya

Travellers' Choice award winner
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 736*
USD 423*
Great Deal
USD 453*
USD 453*
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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6,212 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,876: English reviews
Woodland Park, CO
Reviewed 18 April 2007

My wife and I stayed at ASP for five nights. We had a great time. We have only done the all-inclusive thing once before, and ASP certainly was the better of the two. We usually travel and stay at unique places--like a plantation on St. Lucia, for example, but the object of this trip was to do a quick getaway...

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15Thank coloradodude2
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

NEW YORK
Reviewed 18 April 2007

we just got back from ASP we went down for a wedding and had a fabulous time let's break it down food La Huerta the best! beef torando the best meat on the resort you have to order the mayan coffee and ceasar salad just for the show they put on MoMmNMoHana sushi was great el greco great breakfast and...

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17Thank JAKE2004
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

new york
Reviewed 16 April 2007

My husband and I just stayed at the Aventura Spa Palace last week, April 9-14th, and it was awesome. The resort was not crowded at all, even being that it was spring break week for most high schools. In fact, one waiter told us that they were at just 40% of their capacity while we were there, so we had...

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8Thank erin31
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Los Angeles
Reviewed 16 April 2007

I've had two opportunities to stay at the Spa Pallace. I will go there again some day. The rooms are fantastic! The food was good. My favorite drink... The "Jamie Surprise." Two years in a row Jamie bartended in the second loby (not the main check in loby). I'm not sure what was in it, but it was delicious!!! I...

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10Thank ChikitaLosAngeles
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Phoenix, Arizona
Reviewed 16 April 2007

This is the second time we've been to ASP and it was nearly as perfect as the first. FRIDAY Arrived at CUN and went out to our Apple rep for the transfer. We had paid the extra $20 for non-stop so rather than load us into a van with 15 other vacationers, they loaded us into a cab that took...

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19Thank kujhawk
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

USA
Reviewed 16 April 2007

I had decided that for my 50th Birthday I was going to treat myself, and boy did I!! Aventura Spa Palace was absolutely wonderful. The staff was very attentive and even though my husband and I don't speak a lick of spanish we managed quite well (the staff was very understanding) My daughter and her husband went with us (they...

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11Thank SherriH
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

toronto
Reviewed 16 April 2007

my wife and i vacationed at the resort from apr-07 to the 14th, and we had the best vacation in our six years together. we also meet some amazing, fun couples who were more traveled than us and agreed that the treatment we received made us feel like royalty! yes the hotel is very large, but designed very well, including...

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15Thank coco72
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

newjersey
Reviewed 13 April 2007

My husband and I just returned from our trip to Mexico and our stay at ASP. The laid-back, luxurious lifestyle of palapas and pina coladas sure beats the stress of our lives back home! We were extremely happy with our experience at this hotel and would recommend it to anyone who is appreciative and grateful of beautiful views and warm,...

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17Thank escapeitall
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, thank you for taking the time to share your comments. We hope to see you again soon.

Philadelphia
Reviewed 12 April 2007

We had a lovely honeymoon at ASP. We quickly learned that the couples wearing the pink bracelets were fellow honeymooners. They do a special honeymooners dinner which was nice. We didn’t care to meet a lot of other couples like we noticed others were doing, but for that one night it was nice to get to know some people and...

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7Thank Getzyduo
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

South Lake Tahoe, California
Reviewed 11 April 2007

This was the first time we had ever been to an "all inclusive" resort, and I'll have to agree with the reviewer here who wrote "ignore all of the bad reviews and just go". That was the best advice: the Spa Palace was fantastic in every way, but I think the best part was being able to leave your wallet...

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10Thank chocolateotto
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $482 - $940 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
205 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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jimkF2061II, 17 May 2017 | Read review
“Upgraded suite with Jacuzzi on the roof.”
684juliusl, 17 May 2017 | Read review
“Rooms in building #4 best location!”
SandyZ_12, 5 May 2017 | Read review
5 of 5
Bookit.com
USD 423* /night
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Orbitz.comUSD 453
Hotwire.comUSD 453
AMOMAUSD 736
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*Disclaimer
Prices are for 1 room, 2 adults
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