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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
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    30/07/2017 31/07/2017
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    USD 402*USD 429*
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    Traveller (5873)
    Pool & Beach (1151)
    Room & Suite (856)
    Hard Rock Hotel Riviera Maya
    9,118 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    3,127 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,827 reviews
    #1 of 11 hotels in Playa Paraiso
     
    The Royal Playa del Carmen
    15,889 reviews
    #11 of 209 hotels in Playa del Carmen
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (591 reviews)
    “our honeymoon” (451 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: 40% off room rate
    Hard Rock Hotel Riviera Maya
    9,118 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    3,127 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,827 reviews
    #1 of 11 hotels in Playa Paraiso
     
    The Royal Playa del Carmen
    15,889 reviews
    #11 of 209 hotels in Playa del Carmen
     
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    Rooms
    30 Jul.31 Jul.
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,289)
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    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
    See the most recent reviews

    3,411 - 3,415 of 4,939 reviews

    Reviewed 24 September 2007

    Travelled from Cardiff airport on 5th September for 2 weeks holiday at this adult only resort. Upgraded our flights to premium class with Thomsons which turned out to be a great start to the holiday as we arrived feeling great. The holiday was superb -...More

    5  Thank mslmj
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 23 September 2007

    We stayed there Monday through Friday in the 2nd to the last week of September which is during their slow season. I am very picky when it comes to hotels and cleanliness and I was very impressed with Aventura. Our room was cleaned very often,...More

    5  Thank cheekeecow
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 20 September 2007

    Our Caribbean travel experience includes more than 15 cruises (all RCCL and Celebrity), 4 Sandals All-Inclusive vacations (Bahamas, Antigua twice, and Royal Caribbean in Montego bay, Jamaica) and private villa rentals on St. John, USVI. We stayed at ASP Sept 12-19, 2007. At check-in we...More

    18  Thank PAGAgirl
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 16 September 2007

    My husband I traveled to Cancun, this makes our 2nd year in a row. Last year in October, we just got back lfrom 8 days in the sun/sand from 09/08 - 09/15. We love the Palace Resorts and bought a membership this year. We will...More

    7  Thank MrsKook
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 15 September 2007

    We stayed at Aventura Spa Palace in January and June of '07. Both times we were thrilled with the wonderful service. Everyone goes out of their way to make you feel welcome. We had a terrific time that included lots of relaxing by the pools...More

    2  Thank kirbyshouseSD
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Hard Rock Hotel Riviera Maya
    9,118 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    3,127 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,827 reviews
    #1 of 11 hotels in Playa Paraiso
     
    The Royal Playa del Carmen
    15,889 reviews
    #11 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Concierge
    • Banquet Room
    • Laundry Service
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • USD 341 - USD 626 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Spa Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Accessible rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, BookIt.com, TravelUp, Travelocity, TripOnline SA, Cheap Tickets, Cancelon and Hotwire so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5873)
    Pool & Beach (1151)
    Room & Suite (856)
    Dining (290)
    Hotel & Grounds (3892)
    Business Centre & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Eleanor R
    22 July 2017|
    Answer Show all 2 answers
    Response from cpederson2014 | Reviewed this property |
    You can use both USD and Mexican Peso's and you can buy peso's at the hotel. Taxi's are set prices now, not negotiable, and from the Hard Rock to Playa was about 390.00 peso's one way. Taxi's can only hold 3 passengers and... More
    0
    Votes
    Paula W
    18 July 2017|
    Answer
    Response from sactownCali | Reviewed this property |
    Jose Quervo Tequila, Vodka, JD and a rum. If you are a member of Hard Rock Resorts, you can ask for higher alcohol. Everytime we go, there has never been a problem to get top shelf bottles.
    0
    Votes
    Gina L
    15 July 2017|
    Answer Show all 3 answers
    Response from Mara J | Property representative |
    Hello! You should walk to main entrance in order to get a local transportation to Playa del Carmen. Playa del Carmen is located about 25 min from the hotel.
    0
    Votes
    Google Translation
    Room Tips
    "Building 2 has quick access to the main pool and the lagoons"
    Read review
    "Rooms are WELL stocked, and room service available 24/7. Very comfortable room and fabulous balcony."
    Read review
    "If you want quiet at night, request building 1 or 2."
    Read review
    "Check for special offers! Upgrades to a Sky Terrace Rooms are offered from time to time as well as other..."
    Read review
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