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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
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5,881 Reviews from our TripAdvisor Community

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Showing 4,723: English reviews
stanferin
Reviewed 4 February 2007

The resort is extremely large but very beautiful. The landscaping is well kept and the grounds are very clean. The staff is really friendly. The pools are very big and not that clean. They cleaned the pool in the late morning. I think it should be done early morning when the pool is empty. The seven a la carte restaurants...

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240Thank stanferin
Butler, PA
Reviewed 4 February 2007

My husband and I recently returned from a week at the ASP. We absolutely loved it! The resort itself it huge. Our room was on the south side of the property and walking to the main lobby was a minor hike, but we just thought of it as extra exercise so that we could eat an extra dessert. If you...

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38Thank Vicki Y
Topeka, Kansas
Reviewed 1 February 2007

My husband and I stayed at Aventura this Janurary for five nights. Do not expect a room with a view of the ocean; but do expect to walk and climb stairs a lot. The rooms are nice but not large. The food ranged from fair to very good and the service from the hotel staff was quite good. We took...

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290Thank KansasMidwesterner
Sarasota, Florida
Reviewed 31 January 2007

My company just had our yearly meeting for 4 days at ASP, Jan. 27-Jan.30th. This was my first experience at an all-inclusive and it was nice. The atmosphere was very relaxing and I never felt like the resort was over crowded. The pool areas were very nice and the gym was great. The food, however, could have been better. I...

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13Thank NoleGirl0923
South Dakota
Reviewed 28 January 2007

My husband and I were at Aventura Spa Palace January 14-20, and had a wonderful time! Our room was kept very clean, as were the pools and restaurants. We enjoyed the friendly service and the prompt attention to our needs and requests. During our visit we had the opportunity to see Chichen Itza, as well as take a sunset catamaran...

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37Thank kirby'shouse
uk
Reviewed 26 January 2007

We stayed at the aventura spa palace over Christmas and New Year. What a great time we had. THE RESORT is just as informed through the travel agent, it is large and split in two side the north and south. The grounds are very clean and the gardens well looked after and I cant believe some people write bad reports...

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48Thank goodimp58
Illinois
Reviewed 26 January 2007

My husband and I, along with two other couples stayed at Aventura over New Years and had a wonderful time. The service was excellent- everyone was very friendly and attentive. For the food- huge selection and we loved everything we ate with 1-2 exceptions (which out of 7 days= 21 meals, that's a good hit ratio!). The pool was one...

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45Thank JinChicago
Elmwood, PA
Reviewed 25 January 2007

We stayed at Aventura from 1/18 through 1/23 and have absolutely no complaints. The food, accommodations, grounds, spa and hospitality were superb. Yes, the beach does leave something to be desired, but there were plenty of very pretty and tranquil spots overlooking the lagoon. Since it's quieter at the lagoon, it's a great place to read or quietly relax. And...

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12Thank chichiElmwood
Columbia, MD
Reviewed 25 January 2007

I really enjoyed my relaxing stay at Aventura. The spa is heavenly. The hydrotherapy area is so relaxing. I have full spa treatments once or twice monthly, and this is as good if not better than most of the higher end ones in our town. The food is as to be expected in an All Inclusive resort. Not the best,...

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3Thank DocChucksWifeE
Gaithersburg, MD
Reviewed 24 January 2007

My wife and I stayed at the Aventura Spa Palace from January 17-22 and loved the place. We stayed in the North Tower in the Saxofon building which was ideal for us because it was close to the gymnasium and spa. The grounds are beautiful and the pools are very large. The temperature of the pool was a little cold...

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38Thank gelfmail

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $508 - $898 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Spa Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
167 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great concert venue. We stayed in Building 2 and it was a good hike to the concert every night. Building 4 would've been more convenient.”
 of 5 bubbles gpc20, 13 Feb 2017 | Read review
“buildings one and two are a little away from the noise”
 of 5 bubbles lorih256, 4 Feb 2017 | Read review
“Sky Terrace Suite with the rooftop deck and jacuzzi is AWESOME! Great area for quiet times or a little party. Highly recommend!”
 of 5 bubbles HopeP17, 4 Feb 2017 | Read review
“Building four third floor with water view”
 of 5 bubbles joed11777, 1 Feb 2017 | Read review
“Presidential suites all have ocean view.”
 of 5 bubbles 543jimt, 1 Feb 2017 | Read review
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