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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
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    08/10/2017 09/10/2017
     13 people are viewing this hotel
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    USD 379*
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    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (595 reviews)
    “our honeymoon” (459 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    8 Oct.9 Oct.
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,449)
    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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    3,321 - 3,325 of 5,048 reviews

    Reviewed 12 June 2008

    My husband and I stayed at Aventura Spa Palace for our honeymoon, and it was the best vacation we've ever had together. The service was wonderful, the staff were friendly, and there was always someone nearby to answer questions, give suggestions, and to provide you...More

    7  Thank constantadventure
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 April 2017

    Dear guest, thank you for taking the time to shared us your comments. We hope to see you again soon.

    Reviewed 11 June 2008

    We just returned (June 7) from a week at the resort. We should have taken heed to the previous reviews and never accepted a room on the South of the resort. They put us on the 3d floor as we requested, but the speakers from...More

    8  Thank Bamaroy
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 April 2017

    Dear guest, thank you for taking the time to shared us your comments. We hope to see you again soon.

    Reviewed 11 June 2008

    One note, there is NO beach. Lagoons were installed instead. Since the ocean was very choppy while we were there, this was not a problem for us. Room service was wonderful. They try to meet your needs within 15 minutes of your calling them. We...More

    2  Thank trailtroll
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 April 2017

    Dear guest, thank you for taking the time to shared us your comments. We hope to see you again soon.

    Reviewed 10 June 2008

    I visited this resort last August and forgot to write a review so here you go! We arrived into the Cancun Airport and our pre-arranged shuttle was waiting for us. Upon arrival at ASP, we were quickly checked-in and taken to our room. The room...More

    3  Thank vanessainsc
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 April 2017

    Dear guest, thank you for taking the time to shared us your comments. We hope to see you again soon.

    Reviewed 10 June 2008

    I have just returned from Mexico having stayed at the Aventura Spa Palace Hotel in the Riviera Maya district of Mexico. This hotel is an absolute dream of a place to stay! Rooms were well air-conditioned, had a big jacuzzi at the bottom of the...More

    7  Thank Dreamholidays
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 April 2017

    Dear guest, thank you for taking the time to shared us your comments. We hope to see you again soon.

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • USD 316 - USD 743 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, BookIt.com, Orbitz, Booking.com, TripOnline SA, Cancelon, Hotwire, HotelsforEveryone, Travelocity and Cheap Tickets so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5963)
    Pool & Beach (1161)
    Room & Suite (864)
    Dining (292)
    Hotel & Grounds (3964)
    Business Centre & Event Rooms (56)
    Bathroom (44)
    Family and Play Areas (20)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Shelley07
    20 September 2017|
    AnswerShow all 4 answers
    Response from mikemichmor | Reviewed this property |
    Yes, it is open every night. Enjoy!
    1
    Vote
    Shelley07
    19 September 2017|
    AnswerShow all 5 answers
    Response from W T | Reviewed this property |
    The plan for activities today includes a "monkey tour". Apparently this occurs every Monday Wednesday and Friday at 5:00 PM.
    1
    Vote
    Elliot P
    19 September 2017|
    AnswerShow all 5 answers
    Response from Traci G | Reviewed this property |
    Elliot, YES we have heard that they may start opening the Heaven side up to families during Christmas, Spring Break and Summer break. I don't think it's 100% certain, but am glad they are forewarning travelers. There is no... More
    0
    Votes
    Room Tips
    "Was upgraded to a room with an terrace. Found the rooms to be smaller than expected, but was not a deterrent."
    Read review
    "Wouldn’t choose first floor."
    Read review
    "Wish we knew when the room would be restocked usually, like an approximate time range. House keeping did a..."
    Read review
    "Ocean view"
    Read review
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