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Heaven at the Hard Rock Hotel Riviera Maya

Travellers' Choice award winner
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 480*
USD 467*
USD 480*
USD 467*
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Heaven at the Hard Rock Hotel Riviera Maya
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6,210 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,875: English reviews
Grants, New Mexico
Reviewed 15 March 2008

This place is truly heaven on earth! We were looking for a place without children to relax and destress. This was it. We are a couple in our 40's. The weather was gorgeous. 5 star service all around. Dinners were fabulous. Lunch and breakfasts were good. Only complaint about the food is that it wasn't always as hot as we...

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8Thank rhcNM
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Ontario, Canada
Reviewed 14 March 2008

My husband and I just returned from our 2nd trip to the Mayan Riviera on March 11th - we stayed at the Barcelo Tropical Beach Resort a month ago....yes, we love the Mayan Riviera!! This was our second visit to the Aventura Spa Palace; we had stayed there in 2006 as well, and loved it just as much. The Aventura...

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7Thank Laiken
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Portland, OR
Reviewed 14 March 2008

My husband and I attended a wedding at ASP. We were leary about spending so much money, and we do not usually stay at large resorts, so I hope my comments will help others like us. Our point of view is that we can afford a place like this, but we would much rather have an authentic visit to where...

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3Thank TravelDreams
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Seattle
Reviewed 14 March 2008

Excellent!!! My wife and I went with two other couples in July and it was fantastic! I'm writing this review to let people know the truth about ASP. Most reviews seem to be written by the few that happen to of had a bad experience. Apparently, even in paradise, a person could have a bad experience( I guess)? The staff...

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13Thank Mr_Hola
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Tampa, Florida
Reviewed 10 March 2008

My Mom and I met at the Aventura Resort and Spa for a girls weekend (5 days actually) First, the positives: The staff. Everyone said “Ola” or “Buenos Dias/Noches” or just “Hello” as they passed us at the resort…only one employee our entire trip did not greet us first. The staff was so friendly and helpful…we never heard the word...

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6Thank kirbyderb
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Atlanta
Reviewed 10 March 2008

My husband and I just returned from our stay at the Aventura Spa Palace. It was just amazing!!! I'll break it down for anyone who is thinking about coming there: Check-in: Very easy! All of the staff is so nice and is always smiling. My husband and I had our camera stolen on our way to the resort, and they...

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7Thank March1weddingplanner
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Staten Island, NY
Reviewed 8 March 2008

A little disappointed. The room was small and dated, with dark wood, a tiny safe and old white tile, with plenty of silicone repairs, in the bathroom. Our room was far from any staircase, so getting downstairs was always a hassle, keep that in mind when requesting a room. However, it was spotless and the turn down service (2X a...

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5Thank ChampagnePrincess
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

NJ
Reviewed 7 March 2008

Ok... Where do I start... I will start by saying who-ever posts great reviews of this hotel, has no idea what a "great" hotel is! I'm sure they were there on a FREE convention trip and did not have to pay. This is a 3 star hotel. So we arrived at the hotel, it's an hour and a half away...

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5Thank SophieDoll
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Alberta
Reviewed 5 March 2008

We stayed at the ASP from Feb 20th - 27th and it was so amazing! Keep in mind while reading the reviews, you need to pick and choose. I read ALOT of these before going on our trip and it was well worth it and pretty much on the money, but where some poeple didn't like certain things, we did....

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17Thank rskeller
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Puerto Rico
Reviewed 3 March 2008

Me and my husband stayed at ASP for our honeymoon during the week of December 2-8, 2007. I have to start by saying this has been the most amazing hotel experience my husband and I have had. The hotel is beautiful, service is excellent, food is delicious, and in general, we had a great experience there. Please ignore other people's...

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15Thank Ariadna_Castan
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $483 - $955 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
203 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are equally good in my opion”
williammC2582FA, 23 May 2017 | Read review
“some 3rd floor rooms have hot tub on roof to watch the stars...”
BearBryant, 20 May 2017 | Read review
“We were in Building 3 in Heaven, and it was always pretty quiet.”
jimkF2061II, 17 May 2017 | Read review
“Upgraded suite with Jacuzzi on the roof.”
684juliusl, 17 May 2017 | Read review
“Rooms in building #4 best location!”
SandyZ_12, 5 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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