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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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6,136 Reviews from our TripAdvisor Community

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Showing 4,843: English reviews
Start your review of Heaven at the Hard Rock Hotel Riviera Maya
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Reviewed yesterday NEWvia mobile

I came here with my family and the service was great, friendly employee and staff, we met Jerry and pepe le pew around the pool, those entertainers really put the rock in Hard Rock, they showed us a great time with ping pong pool soccer everything there is to imagine, great place to stay and we will surely visit again...

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Helpful?
Thank Adam M
Montreal, Canada
Reviewed yesterday NEW

First of all the service is unexplainable how amazing it is the workers are always running around it does not take more than 3 minutes for someone to serve you from Armando the pool waiter to slash victor on the beach to gabi in entertainment everyone we met was friendly and smiley then comes the food which is everywhere anytime...

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Thank 404mariap
Reviewed 2 days ago NEWvia mobile

What can i say about this place? The food is fantastic! Drinks are great and there when required or wished upon, but its the staff and brand that makes it. This was our first stay at a hard rock resort and have to say it wont be our last, they really care about their guests and any problems that turn...

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Helpful?
Thank Jonathan D
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Jonathan D, Thank you so much for your great review. It looks you could take full advantage of what we have to offer. We are happy to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that make us different. We are ready to roll out the red carpet for you...

Birmingham, Alabama
Reviewed 3 days ago NEWvia mobile

Went on a corporate sponsored trip, and was utterly disappointed in a multitude of things: 1. The food was atrocious. I understand all-inclusive resorts aren't going to be Michelin star restaurants, but the food selection looked like it belonged somewhere in between a gas station and a dog kennel. They have 5 or 6 different restaurants, all serving some version...

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Helpful?
1Thank FeedMeDeliciousFood
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, We would like to offer our deepest apologies for the trouble you had to experience with Hard Rock Riviera Maya. We would like to change your perception of our service as it is our main goal to achieve your satisfaction with the epic service that sets us apart. I will have one of our specialists contacting you to...

Reviewed 3 days ago NEW

the guest coordinators in the pool area were very accommodating. My does not swim very well and wanted to try paddle boarding. The staff Alex, Pepe and Super Mario stayed with her and made her feel comfortable trying this activity. Also our hotel representative Yaselin Bonilla went out of her way to make sure we had everything we needed.

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Helpful?
1Thank Allen M
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Allen M, Thank you so much for your review. I appreciate you shared your vacation experience with us. Also I am glad to hear that you had an excellent stay with your family. Once again want to thank you for all the kind remarks, We are looking forward to welcoming you. Rock on! Jan Hundrieser General Manager Hard Rock...

Reviewed 3 days ago NEWvia mobile

This venue is amazing. The service here is top notch. Had an awesome night the ppl who work here go above and beyond. So kind and attentive. The staff here makes sure all the guests are happy. All inclusive to them means taking care of all customers. Went to Brunch at ipanama and Oswaldo was our server. Ask for him....

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Helpful?
Thank Teresa M
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Teresa M, Wow! It's a true pleasure to have been the main stage to celebrate this special moment and I'm proud to see that you had an authentic experience that Rocked! We hope we can host you again soon. Keep on Rocking! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

Martinsburg, West Virginia
Reviewed 4 days ago NEWvia mobile

We had fun in Hard Rock with 4 great friends. I will start with the staff. Pepe the entertainer our favorite. He was fun, kind, and a hard worker. We missed him when he was at Hacienda. Sarah the entertainer made sure i got back to my room safely after to much drinking. Armando the pool conssieur took care of...

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Helpful?
Thank wencloud
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, Thank you for take the time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that make us different. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make you feel like...

Charleston, South Carolina
Reviewed 5 days ago NEW

This was our second visit to the Hard Rock Hotel Riviera Maya. It is well worth the little over an hour drive from the Cancun airport by the resort provided ground transportation. We stayed in the Heaven section which is adults only. The Hacienda section is geared more to families. Even though it was the tail end of Spring Break...

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Helpful?
Thank Bruce Jeffrey K
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Jeffrey K, Thank you for the rockin’ review. We are delighted that you had a fantastic vacation and feel the great service from our staff, we are happy to hear that you loved the entertainment. We would love to roll out the red carpet for you again in the near future. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel...

Levittown, New York
Reviewed 6 days ago NEWvia mobile

I recently spent a week at the Hard Rock Rivera Maya with my husband. From the moment we walked into the lobby we knew we made the right choice in Hotels. The ambience was pure "Heaven". The food and drinks were great. I would highly recommend the Italian restaurant- we frequented that restaurant. The customer service was impeccable. We were...

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Helpful?
2Thank josecon
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear josecon, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality; it makes all our band members continue doing their best every single day! Hope that...

Sicklerville, New Jersey
Reviewed 1 week ago

Seven nights and eight glorious days. The staff and entertainment folks here do everything but wipe the corners of your mouths. We have never been more spoiled rotten as we were here. Sobresaliente servicios is what you get when you come here. Outstanding services. I hope the staff is reading these reviews because they have been tremendous. We always come...

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Helpful?
Thank johneboy45
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello johneboy45, Thank you for taking the time to share this review regarding your last stay with us, I am glad to know you could feel the great service of our staff. We will share your kind comments with everybody at Hard Rock Hotel Riviera Maya. Hope to see you soon on your next vacations. Jan Hundrieser General Manager Hard...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $487 - $974 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
193 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you are looking for relaxation go all inclusive”
508allenm, 22 Apr 2017 | Read review
“All of the rooms are about the same. Closest to the lobbies, Heaven section Bld 3 & Hacienda Section Blds 7 & 8.”
BruceK718, 20 Apr 2017 | Read review
“Building #1 is the quiet side but furthest away from the main areas.”
mikebY4365SJ, 15 Apr 2017 | Read review
“WE were in Building 1 whick was further from the lobby, but very quiet at night.”
RobertZVA, 14 Apr 2017 | Read review
“All rooms are great!”
chazzzard, 11 Apr 2017 | Read review
5 of 5