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Heaven at the Hard Rock Hotel Riviera Maya

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Traveller (6483)
Pool & Beach (1213)
Room & Suite (975)
Overview
Calle Carretera Federal Km 72, Puerto Aventuras 77710 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
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Rooms
30 Sep.1 Oct.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,129)
Filter reviews
5,451 results
Traveller rating
3,541
1,115
356
252
187
Traveller type
Time of year
LanguageEnglish
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3,541
1,115
356
252
187
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1 - 5 of 5,451 reviews
Reviewed today

Great service and amenities. Fernando, our butler was excellent. He was very attentive, went above and beyond every single day, always available to answer our questions, He truly helped make it an amazing week for us

Thank Odyssey812863
Reviewed yesterday

What an Awesome resort to enjoy a great time with so much entertainment and awesome venues. This is a stunning hotel especially if you enjoy Rock and Roll, great bars, stunning cuisine and fabulous entertainment. The rooms are terrific, large and the beds are so...More

1  Thank Brotherbill99
Reviewed 2 days ago via mobile

Positives -we got the rock royalty with butler service and Pam was AMAZING. I would go back and make sure she helps me again because she went above and beyond! She made the trip a breeze to schedule everything. She is the sweetest. If you...More

Thank sarahdeines
Reviewed 3 days ago via mobile

This was our 5th time visiting the resort and it was amazing as always. The resort is beautiful, staff are very attentive and the food is delicious. This resort has something for everyone. If you want to party like a rock star or have a...More

Thank Guinnevere H
Reviewed 4 days ago

You can't deny the quality of service at the Hard Rock Hotel Riviera Maya. Very accommodating at the restaurant's and exceptionally attentive at the pools despite the 1400 wave of conference attendees. HRHRM staff were extraordinary.More

Review collected in partnership with this hotel
Thank tomborrego
Response from Jan_Hundrieser, Gerente at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

Hello tomborrego, Thank you for writing this review, your comments are important to us. We are happy to know you were pampered and care by our staff. The doctor knows how to feel great! Look forward to your next visit! Jan Hundrieser General Manager Hard...More

View more reviews
About
Description
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony ...More (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Free Parking
Spa
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
On the Beach
,
Luxury
,
Top resorts Hotels
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
On the Beach
,
Luxury
,
Top resorts Hotels
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
394
Price range
USD 275 - USD 679 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Spa Palace
Also Known As
Aventura Hotel Palace
,
Aventura Hotel Puerto Aventuras
,
Mayan Riviera Palace
,
Adventure Spa Palace
,
Hotel Mayan Palace
,
Adventura Spa Palace
,
Aventura Palace Spa
,
Aventura Spa Palace Riviera Maya
,
Aventura Spa Palace Resort
,
Aventura Spa Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
On the Beach
,
Luxury
,
Top resorts Hotels
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
394
Price range
USD 275 - USD 679 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Spa Palace
Also Known As
Aventura Hotel Palace
,
Aventura Hotel Puerto Aventuras
,
Mayan Riviera Palace
,
Adventure Spa Palace
,
Hotel Mayan Palace
,
Adventura Spa Palace
,
Aventura Palace Spa
,
Aventura Spa Palace Riviera Maya
,
Aventura Spa Palace Resort
,
Aventura Spa Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Photos
Traveller (6,483)
Pool & Beach (1,213)
Room & Suite (975)
Dining (332)
Amenities (120)
Business Centre & Event Rooms (61)
Family and Play Areas (20)
Nearby
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Nearby AttractionsSee all 62 attractions in Puerto Aventuras
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1.21 km away
Akumal Bay Dive Center
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1.38 km away
Questions & Answers
Ask a question
sunfluffy
8 September 2018|
AnswerShow all 7 answers
Response from Iris_Anel_Anota | Property representative |
Dear sunfluffy, Your comfort is very important to us, we have designed our facilities and services for you, where you can have days of relaxation and also with a lot of fun. In addition, our band members do their best every... More
0
Votes
Google Translation
Lllorence
6 September 2018|
AnswerShow all 2 answers
Response from Iris_Anel_Anota | Property representative |
Dear Lllorence, Thank you for contacting us, let me share with you if you have 18 years or older you able to use our Eden Beach in Heaven side. Regards,
0
Votes
Google Translation
Kelli B
4 September 2018|
AnswerShow all 2 answers
Response from Iris_Anel_Anota | Property representative |
Dear Kelli, Thank you for reaching us, I kindly ask you to approach with our Vacation Planners desk, in order to provide you further information about our the options that we have for you. Regards,
0
Votes
Google Translation
Room Tips
"Sky Terrace rooms only have a shower and the terrace is not phenomenal."
Read review
"Rooms were great . very clean"
Read review
"Stay at heaven and get the sky terrace. Private hot top on rooftop balcony. Yes please!"
Read review
"Spend a little more and upgrade, worth every penny"
Read review
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