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28/12/2017 29/12/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
    +1 800-555-2379
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    28/12/2017 29/12/2017
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    Traveller (6067)
    Pool & Beach (1171)
    Room & Suite (867)
    Overview
    • Excellent73%
    • Very good17%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (609 reviews)
    “our honeymoon” (461 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Rooftop Terrace
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Special Price: 35% off room rate
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    Rooms
    28 Dec.29 Dec.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (6,667)
    Traveller rating
    Traveller type
    Time of year
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    1 - 5 of 5,150 reviews

    Reviewed yesterday via mobile

    Favorite resort in riviera maya area, I would like to thank Sara, smiley, Aline, Tarzan, karen from the entertainment staff, they made our stay so enjoyable and the reason we will be back. Rey the pool concierge was exceptional, he is so helpful. Rebeca from...More

    Thank Shawn W
    Reviewed 2 days ago via mobile

    Rey, and Danial Garcia,pool waiter and all pool staff and entertainers were superb!! HAD A GREAT 7 DAYS! WILL BE COMING BACK! Weather was awesome! Room service was the best, and great food! Rooms where clean:)More

    Thank Deena R
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Thank you so much for your perfect 5 stars review, Deena R! Knowing how and incredible experience you had here makes us really happy! All of our Band Members were thrilled to read your review as it is our goal to make sure each and...More

    Reviewed 3 days ago

    We are members of Hard Rock. We love the energy at Heaven but can always find a quite peaceful site to relax at one of the lagoons. While there is no beach access to the waves of the sea, we get ti swim with fish...More

    Thank recfun
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

    Hello recfun, It has been our pleasure having you with us and we truly appreciate your positive comment. It is very gratifying to learn that you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are very...More

    Reviewed 4 days ago

    Loved the property! It was clean, well maintained, and the staff were AWESOME! We loved the little coves on the beach which made floating or swimming in the ocean much better without the huge waves! The food was good for the most part, and lets...More

    Thank GwenMN856
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

    Greetings, GwenMN856. Thank you for sharing your excellent experience with us. I am glad to know you had an amazing holidays during your recent stay and be sure that I will share your kind words with the rest of the band members. I very appreciate...More

    Reviewed 5 days ago

    When our friends told us that they had booked us into the Hard Rock, I shook my head in disbelief; we're no spring chickens. I pictured drunken 20 year-olds throwing up in the hallways. But surprise, surprise; none of that. Sure the 20s were there...More

    Review collected in partnership with this hotel
    Thank Golfer_Wannago
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

    Dear Golfer_Wannago, Thank you for the excellent review on TripAdvisor. We are delighted to hear that you had a great stay and enjoyed the room. Thank you for the positive comments about Le Petit Cochon restaurant. We strive to create one of a kind experiences...More

    Hard Rock Hotel Riviera Maya
    10,250 reviews
    #4 of 17 hotels in Puerto Aventuras
    0.09 km
     
    Barcelo Maya Palace
    7,556 reviews
    #6 of 17 hotels in Puerto Aventuras
    3.9 km
     
    Royal Hideaway Playacar
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    #31 of 214 hotels in Playa del Carmen
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    Dreams Puerto Aventuras Resort & Spa
    4,811 reviews
    #10 of 17 hotels in Puerto Aventuras
    1.2 km
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • USD 345 - USD 702 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Hotels.com, Hotwire, Priceline, Orbitz, Travelocity, Cancelon and TripOnline SA so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (6067)
    Pool & Beach (1171)
    Room & Suite (867)
    Dining (298)
    Hotel & Grounds (4048)
    Business Centre & Event Rooms (57)
    Bathroom (44)
    Family and Play Areas (20)
    Nearby
    Hard Rock Hotel Riviera Maya
    10,250 reviews
    .09 km away
     
    Barcelo Maya Palace
    7,556 reviews
    3.88 km away
     
    Dreams Puerto Aventuras Resort & Spa
    4,811 reviews
    1.19 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Brendan G
    15 November 2017|
    AnswerShow all 2 answers
    Response from Marian C | Reviewed this property |
    There are cab companies that queue up at both the airport (you will get transportation to the resort included) and the resort. At the resort, go to the front entrance bell desk and ask them for a cab. We've never waited... More
    0
    Votes
    Brendan G
    14 November 2017|
    AnswerShow all 6 answers
    Response from Mara J | Property representative |
    Hello Brendan G! I sent to you a TA message Regards,
    0
    Votes
    Google Translation
    Richard W
    13 November 2017|
    AnswerShow all 4 answers
    Response from Mara J | Property representative |
    Regarding your interest in Gluten Free options, I kindly inform you that in our property we have a procedure which consist in make an allergy card that is given upon the check in at Public Relations staff.
    0
    Votes
    Google Translation
    Room Tips
    "All rooms are great but if your idea of peace is sitting side by side in a bubbling hot tub counting the..."
    Read review
    "Block 1 is the furthest away from the pool and is quieter."
    Read review
    "room just off main building is nice...close to main events...poolside rooms are always more noisy and sunny"
    Read review
    "We upgraded to the sky terrace with the jacuzzi on the roof, it was awesome"
    Read review
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