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01/10/2017 02/10/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
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    01/10/2017 02/10/2017
    USD 379*
    USD 355*
    SAVE USD 24
    USD 379*
    USD 368*
    Traveller (5963)
    Pool & Beach (1161)
    Room & Suite (864)
    Hard Rock Hotel Riviera Maya
    9,683 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    7,060 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    9,035 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Royal Hideaway Playacar
    4,285 reviews
    #35 of 211 hotels in Playa del Carmen
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (608 reviews)
    “our honeymoon” (455 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Hard Rock Hotel Riviera Maya
    9,683 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    7,060 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    9,035 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Royal Hideaway Playacar
    4,285 reviews
    #35 of 211 hotels in Playa del Carmen
     
    Rooms
    1 Oct.2 Oct.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (6,428)
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    1 - 5 of 5,037 reviews

    Reviewed 2 days ago

    The property is beautiful! The employees are so helpful, courteous and a joy! I've already started making plans to return. My sister and I were there for Warren Hill's Cancun Jazz Festival and everyone involved was wonderful! We didn't stress about anything. As I said...More

    Thank Alicia G
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Dear Alicia G, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. We are pleased to know we fulfilled our goal at giving you the Rock Star experience. It’s been...More

    Reviewed 2 days ago

    This was a wonderful trip! We stayed here for my Wife's 30th birthday from August 22nd- August 29th on the Heaven side Adults Only. The room was marvelous! Had all great amenities deck, hammock, large rainfall shower, private toilet, safe for valuables, and a comfortable...More

    Thank msalvi83
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Dear msalvi83, Thank you for your detailed review. I am thrilled to read your kind words about our food offer and entertainment, but especially your remarks on service quality; it makes all the hard work worth it every second. We cannot wait to welcome you...More

    Reviewed 2 days ago via mobile

    Let me start by complementing the fast and efficient transfer service from the Airport to the Resort, oir ride back to the airport wirh "CORONA" was very joyfull. Althought was a short stay and ot rained the 2 days put of the 3 we stayed...More

    Thank babyj30
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Dear babyj30, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. Hope that you choose us again as your traveling destination to keep the good times and unforgettable memories. Kind regards. Jan...More

    Reviewed 4 days ago via mobile

    The manager Maria was wonderful as well as the wait staff. We arrived at 7:00 pm with no wait! The food was very good! I highly recommend it if you are staying at The Riviera Maya. We will definitely return to this resort.

    Thank Brett S
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

    Dear Brett S, Thank you for the excellent feedback, it is great to know you had an amazing time and I very appreciate your high recommendations. Hope to see you soon once again!. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

    Reviewed 5 days ago via mobile

    This hotel is amazing along with all the staff. You are made to feel welcome from the moment you enter the hotel lobby. The restaurants are all great and the entertainment has been very entertaining so far. Great place for couples! The rooms are really...More

    Thank JDansie
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

    Hello JDansie, Wow! Thank you so much for your wonderful comments. We are pleased to know we fulfilled our goal at giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction. Hope you choose us again as...More

    Hard Rock Hotel Riviera Maya
    9,683 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    7,060 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    9,035 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Royal Hideaway Playacar
    4,285 reviews
    #35 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • USD 315 - USD 744 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Priceline, BookIt.com, Expedia, Hotels.com, Orbitz, Cancelon, Hotwire, HotelsforEveryone, Travelocity, TripOnline SA and Cheap Tickets so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5963)
    Pool & Beach (1161)
    Room & Suite (864)
    Dining (292)
    Hotel & Grounds (3964)
    Business Centre & Event Rooms (56)
    Bathroom (44)
    Family and Play Areas (20)
    Nearby
    Royal Hideaway Playacar
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    17.09 km away
     
    Hard Rock Hotel Riviera Maya
    9,683 reviews
    .09 km away
     
    Barcelo Maya Palace
    7,060 reviews
    3.88 km away
     
    Catalonia Riviera Maya
    9,035 reviews
    .98 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Shelley07
    20 September 2017|
    AnswerShow all 4 answers
    Response from mikemichmor | Reviewed this property |
    Yes, it is open every night. Enjoy!
    1
    Vote
    Shelley07
    19 September 2017|
    AnswerShow all 5 answers
    Response from W T | Reviewed this property |
    The plan for activities today includes a "monkey tour". Apparently this occurs every Monday Wednesday and Friday at 5:00 PM.
    1
    Vote
    Elliot P
    19 September 2017|
    AnswerShow all 5 answers
    Response from Traci G | Reviewed this property |
    Elliot, YES we have heard that they may start opening the Heaven side up to families during Christmas, Spring Break and Summer break. I don't think it's 100% certain, but am glad they are forewarning travelers. There is no... More
    0
    Votes
    Room Tips
    "Be sure to book your ride from the airport to the hotel through their recommended vendor. It will save you a..."
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    "Sky view room was beautiful"
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    "Our room was always clean and beautiful"
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    "Building 3 or 4 are way closer to the pool and restaurants. Building 1 is very far away."
    Read review
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