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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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6,052 Reviews from our TripAdvisor Community

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Showing 4,797: English reviews
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Buffalo,NY
Reviewed yesterday NEW

Just returned from a week at this resort. All in all it was a great vacation. Traveled with a family of 4, 2 adults, 2 19 year old young men, The staff on the property is great. Always a hello and a smile from everyone. This is a large property so it never feels crowded. Heaven, Adult side was quieter...

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Thank slaterdude
Reviewed yesterday NEWvia mobile

Gorgeous rooms, excellent service, friendly staff. Arty, Rosa, Victor Slash Orlando abran and Santiago The service was excellent and the waiters and waitresses are very friendly and courteous the rooms are very clean gorgeous I love the Jacuzzi and the large shower

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Thank Kate G
Palm Coast, Florida
Reviewed yesterday NEWvia mobile

I love the song is I love all the way to Carmen and the rooms are great and I love we have a Skype you and Santi is wonderful Everything excellent. People are genuine. And you meet people from all around the world. The booze never ends.

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Thank dginnane
Schaumburg, Illinois, United States
Reviewed yesterday NEWvia mobile

This is my 5th trip to Mexico all inclusive resorts, and Heaven at Hard Rock has been our favorite so far. It started off on a great note when we had our room upgraded to a sky terrace suite upon arrival. The room very nice though probably not quite as elegant as some of the other rooms. The jacuzzi tub...

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Thank Doug T
Bel Air, Maryland
Reviewed yesterday NEWvia mobile

This is our second day here and we're loving every minute. Staying on the Heaven side in the sky terrace room! The service and entertainment is top notice! Sara and Smiley do a fantastic job getting everyone excited! The activities they plan are fabulous and entertaining. So happy with our stay so far.

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Thank Nicole O
Reviewed yesterday NEWvia mobile

We really like the place. The entertainment staff is so much fun. The day never gets boring. Smiley, Sarah, Antonio Tarzan are so friendly. We also love the music, the food was good and the waiters are fantastic. Our room is amazing, great view. The place is literally like heaven. This was our first time we are on a vacations...

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Thank David J
Reviewed 2 days ago NEWvia mobile

The water slide is very fun and cool. The pools and beaches are very nice. The view of the ocean is very nice and pretty. Very hot and great food. Lots of activities and family activities. Thank you for Fito and Santos.

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1Thank Theoni V
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Theoni V, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait...

River Forest, Illinois, United States
Reviewed 2 days ago NEWvia mobile

My husband and I just spent a great week at this beautiful, fun resort carved into the Cancun shoreline. The salt water coves are crystal clear and we even had small fish join us in the water! Our butlers, Jose and Felipe, saw to our every need and made our stay relaxing and totally enjoyable. We stayed on the Heaven...

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Thank Joyce S
Reviewed 3 days ago NEWvia mobile

I really liked the pools and food here. I loved playing here and playing volleyball with Pepe and Gerry. The soccer fields were fun and the water slide fun. I am jealous of the workers and hope to come back soon.

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Thank Anthony N
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Anthony N, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality; it makes all our band members continue doing their best every single day! Hope...

Reviewed 3 days ago NEWvia mobile

We had a great time in the cavern club playing pool with Pepe and Gerry. I like the pools and food and water slide. It was fun with my family and we ate a lot then we swam. I would recommend coming here.

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Thank Leah I
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Leah I, On behalf of everyone at Hard Rock Riviera Maya, we would like to thank you for being a guest. We value the trust you have put in us and would like to thank you for that. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make you feel like...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $520 - $901 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
185 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in Heaven, Building 2 rooftop terrace room. This side was very quiet at night.”
 of 5 bubbles slaterdude, 27 Mar 2017 | Read review
“9th block closer to pool is quiet”
 of 5 bubbles JodiH906, 17 Mar 2017 | Read review
“All rooms/categories can be selected @ reservation. You also can negotiate with the staff @ check-in to perhaps "snag" an upgrade!!!”
 of 5 bubbles lavont227, 14 Mar 2017 | Read review
“Try and stay in building 3 or 4 , it's near the pools and food”
 of 5 bubbles F2953ARdanielm, 14 Mar 2017 | Read review
“Roof top balcony with a hot tub”
 of 5 bubbles J3766JTscottw, 14 Mar 2017 | Read review
5 of 5