We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
14/05/2017 15/05/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
    Save
    May 14
    May 15
    1 room, 2 adults, 0 children
    Lock in the lowest price from our partners
    View Deal
    Traveller (5773)
    Pool & Beach (1134)
    Room & Suite (851)
    Hard Rock Hotel Riviera Maya
    8,476 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    2,925 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,645 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Barcelo Maya Palace
    5,741 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Overview

    • Excellent68%
    • Very good18%
    • Average5%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “north side” (224 reviews)
    “hard rock” (570 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: ONLINE EXCLUSIVE: 35% off
    Hard Rock Hotel Riviera Maya
    8,476 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    2,925 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,645 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Barcelo Maya Palace
    5,741 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
    Rooms
    14 May15 May
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view 11 other deals from USD 453
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Puerto Aventuras hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "1963ee72ac574de59bf1761101a9ac24", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":209429,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[72184578],"additionalContentIds":[],"pollCount":0,"checkin":{"day":14,"month":5,"year":2017},"checkout":{"day":15,"month":5,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":453,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"1963ee72ac574de59bf1761101a9ac24","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":604,"lowestMetaPrice":453,"additionalPartner":false,"highestMetaPriceDisplay":604,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":604,"lowestMetaPrice":453,"highestMetaPriceDisplay":604,"hotelName":"Heaven at the Hard Rock Hotel Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjE5NjNlZTcyYWM1NzRkZTU5YmYxNzYxMTAxYTlhYzI0IiwiQUlLIjoiMjJjYzkxNmNkNzZiNDk4YmE1ZjhiZWFkMDdjMjAwMWMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "14/05/2017", "checkOut": "15/05/2017", "lowestPrice": "USD 453", "hasDates": true, "hacComplete": true, "contentIdMappings": {"72184578":"TingoIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"containerClass":null,"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"containerClass":null,"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"containerClass":null,"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    Reviewed 2 days ago

    One might think that you can't go wrong if you stay in a HR Hotel. Well, one's wrong! I am lucky I have traveled to a lot of hotels in the area, because my boyfriend and I (since we live in Playa del Carmen) like...More

    Helpful?
    Reviewed 2 days ago

    Good Resort – Bad timing for Adult travel We stayed at H.R. Heaven from 4/4/17 – 4/17/17. We have stayed here many times before under both Palace and now H.R... This is an older resort and although H.R. has redecorated, some rooms are still in...More

    Helpful?
    Reviewed 2 days ago

    The service is not what could be expected of a Hard Rock. The service is terrible, from sending clothes to be ironed to getting them back is a nightmare, no one takes responsibility but the client. Food is nothing to write home about: buffets or...More

    Helpful?
    Reviewed 4 days ago

    First let me say that I had two of the best waiters at Ciao and we continued to sit in their section. Adanoy and Javier Dzib. All the staff at the Hotel were amazing, but these two were our favorites! They took great care of...More

    Helpful?
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

    Dear guest, Wow! Thank you so much for your wonderful comments. We are pleased to know we fulfilled our goal at giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet...More

    Reviewed 4 days ago

    3rd time at Hard Rock Heaven section in last 18 months. We used to always go to the Hard Rock in Punta Cana - but the Riviera Maya one has captured our hearts. Staff - Service - Cleanliness - Food - all top notch and...More

    Helpful?1  
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

    Dear Shane K, Thank you for the rockin' review. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just that during your stay with...More

    Hard Rock Hotel Riviera Maya
    8,476 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    2,925 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,645 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Barcelo Maya Palace
    5,741 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • USD 364 - USD 741 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Spa Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    Photos
    Traveller (5773)
    Pool & Beach (1134)
    Room & Suite (851)
    Dining (287)
    Nearby
    Nearby Hotels
    Catalonia Riviera Maya
    8,178 reviews
    .97 km away
     
    Dreams Puerto Aventuras Resort & Spa
    4,450 reviews
    1.19 km away
     
    Coral Maya
    65 reviews
    .69 km away
     
    Hard Rock Hotel Riviera Maya
    8,476 reviews
    .09 km away
     
    Nearby Restaurants
    Hard Rock Hotel Riviera Maya, El Toro
    129 reviews
    .06 km away
    Restaurant Latitude 20
    523 reviews
    1.36 km away
    Bellavista
    50 reviews
    .98 km away
    Pelican Point Restaurant & Bar
    262 reviews
    1.53 km away
    Nearby Attractions
    CEDAM Museum
    42 reviews
    1.21 km away
    Fatima Bay
    30 reviews
    1.53 km away
    Dolphinaris Riviera Maya Park
    1,533 reviews
    1.10 km away
    Pro Dive International
    787 reviews
    1.16 km away
    Questions & AnswersAsk a question
    Waynedrummond43
    If I'm planing on doing a few trips and couple of spa treatments with the hotel credit how much spending money would I need for two weeks I'm all inclusive aswell.
    24 April 2017|
    Answer Show all 4 answers
    Response from Bruce Jeffrey K | Reviewed this property |
    The two previous answers are what we do as well. We also tip at the spa, in particular for couples massages. We usually exchange Dollars for Pesos at the front desk and tip in Pesos rather than Dollars. This way, staff... More
    1
    Vote
    Waynedrummond43
    Really wondering if I'm going for two weeks and planning on doing two or three trips plus a couple of spa treatments with my partner including the resort credit how much spending money should I bring.
    24 April 2017|
    Answer Show all 4 answers
    Response from Felicia R | Reviewed this property |
    The parks are pricey ($100+ per person) & the spa packages are also expensive but what really helps with this is the spa credits. They can be applied to certain excursions so keep that in mind. 2 weeks is a long time so I... More
    1
    Vote
    Jennifer Z
    We are staying on the heaven side in a deluxe platinum grand sky terrace. Which building and rooms should I ask for? I want atleast a partial ocean view
    20 April 2017|
    Answer
    Response from Bruce Jeffrey K | Reviewed this property |
    Most of the rooms have a 45 degree angle terrace that face the ocean. The Heaven section are buildings 1 thru 4. Building 3 is the closest to the lobby and building 1 is the farthest. All four buildings open on to the beach... More
    0
    Votes
    Room Tips
    "Buildings 1 & 2 quiet side but long walk to restaurants. 3&4 close to lobby and restaurants but pool..."
    Read review
    "Honestly any room you pick is great !!"
    Read review
    "if you are looking for relaxation go all inclusive"
    Read review
    "All of the rooms are about the same. Closest to the lobbies, Heaven section Bld 3 & Hacienda Section Blds..."
    Read review