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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
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5,803 Reviews from our TripAdvisor Community

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Showing 4,673: English reviews
Pleasant Grove, Utah
Reviewed yesterday NEW

This was a great place to stay. Lots of good rock music always playing. I'm just glad that our rooms were pre-paid for from a rewards program we're involved with because I think their normal prices for a room would be a little steep for nothing over the top. The breakfast and lunch buffets were your typical same tasting (sometimes...

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Helpful?
Thank Jason L
New York City, New York
Reviewed 2 days ago NEW

Spent 4 nights Heaven over NYE with three friends and we had a great time - best all-inclusive resort any of us have ever stayed at. The food was very good (especially the French restaurant), service was excellent, and fun activities. We had amazing service at the beach thanks to Luis - he was the BEST. We also enjoyed water...

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Thank nbd1010
Reviewed 3 days ago NEWvia mobile

Had a wonderful relaxing week at HRRM. Mauricio & Allen took great care of us. Food and service were top notch. Were upgraded to Presidential sky terrace. Amazing view each morning as the sun rose. French restaurant was our favorite but all of them were good. The bands that played each night in the heaven section were the best and...

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Helpful?
Thank iowastateruds
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear iowastateruds, Thank you for taking the time to post your review about your last stay at our resort. Be sure our staff always do their best to treat our valued guests like you as true celebrities! Hope that you choose us again as your traveling destination to keep on the good times and unforgettable memories. Sincerely Jan Hundrieser General...

Atlanta, Georgia
Reviewed 5 days ago NEW

Just got back from a week at Heaven between Christmas and New Years. Took our three young adult children with us.. aged 18-22. Had a fabulous time, Check in was a snap.. aided by Margaritas! The hotel is clean.. staff absolutely amazing. Everyone friendly and courteous. Our rooms also very clean and new. Grounds are also well maintained. There is...

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Helpful?
Thank KarenS5321
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello KarenS5321, thank you for the rockin’ review. We are delighted that you had a fantastic vacation and feel the great service from our staff, we are happy to hear that you spent a good time with JC and Jose Ramos. We would love to roll out the red carpet for you and your family again in the near future....

Reviewed 6 days ago NEWvia mobile

We stood at the heaven side of this magnificent resort which is the adult side in here. I had the most amazing experience of all my holidays. I can't believe today when all the managment gathered in the pool, I could have the opportunity to speak with the general manager Ian and i could tell him about the people that...

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Helpful?
1Thank Susan M
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear, Susan M. Thank you very much for sharing your excellent review. I'm very happy to know you spent the best vacations ever at our resort and I'm pleased to know we fulfilled our goal at giving you the best vacation experience. It was nice talking to you and rest assured since I will be sharing with the rest of...

Northampton, United Kingdom
Reviewed 1 week ago via mobile

We have just come back from 14 nights at Hard Rock Riviera Maya Heaven. What an amazing hotel The choice and qualilty of food at the restaurants is amazing We loved the fact that there was no fixed time to eat. Just decide which restaurant you want to eat and go along. Don't fancy eating out call 24 hour room...

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3Thank Karen S
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Karen S, Thank you for taking the time to post your review about your last stay at our resort. We are delighted to know we were able to offer you a wide variety of entertainment and services that you enjoy at the fullest. Be sure our staff always do their best to treat our valued guests like you as...

Sylvan Lake, Canada
Reviewed 1 week ago

This is our second trip here, We stayed in the family side a couple of years ago, then stayed on the heaven Side for the first time. Check in was easy and fast. Even though we did not get the room we requested the staff tried to accommodate us the best they could. ( Not the end of the world...

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1Thank Gary R
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Gary R, it is so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a excellent knew that you were treated wonderfully and you have such a good opinion of us. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make you feel...

Reviewed 1 week ago via mobile

We have so many great things to say about our stay at the Hard Rock Heaven side. From beginning to end, we received exceptional service from so many staff. Everywhere we went, there was someone asking if we need anything. We have been to some nice resorts in the past, but none came close to the level of service we...

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Helpful?
Thank Julie B
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Julie B, First and foremost, thank you so much for letting us be part of this special moment. We are thrilled to know we were able to meet your high expectations and create such an amazing experience. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every...

Texas
Reviewed 1 week ago

This was my second time here and the first time since it has been completely renovated. Had a fantastic visit as always when I stay at Hard Rock hotels. The staff was incredibly friendly, the food is to die for (especially Zen) and the drinks are very good. The nightlife in the indoor pool club is very fun and unique...

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Helpful?
1Thank Ryan G
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Ryan G, it is so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a excellent knew that you were treated wonderfully and you have such a good opinion of us. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make you feel...

Sandhurst, United Kingdom
Reviewed 1 week ago

I was pleasantly surprised on what this resort had to offer. If you didn't want live music, dancing and nightclubs you could find a relaxing, quiet romantic spot always. The hotel focus on their entertainment program which I believe attracts a lot of younger guests however there is plenty there for all ages. The family section at Hacienda was great...

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Helpful?
1Thank Alison W
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Alison W, thank you so much for take the time to give us your experience, your comments are much appreciated.I am pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $508 - $887 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
155 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in the tower furthest from pool nice and quiet..Room 1243.. had a slight view of the ocean.”
 of 5 bubbles KarenS5321, 12 Jan 2017 | Read review
“Building 3 keeps you close to restaurants and Adult pools”
 of 5 bubbles GaryR602, 7 Jan 2017 | Read review
“Rooms with Jacuzzi on the balcony highly recommended”
 of 5 bubbles alisonluke, 5 Jan 2017 | Read review
“Rooms with jacuzzi are amazing”
 of 5 bubbles WMA1965, 2 Jan 2017 | Read review
“Try to get a room further from the main pool. It's very loud during the day time.”
 of 5 bubbles 174ganl, 2 Jan 2017 | Read review
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