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Great service and amenities. Fernando, our butler was excellent. He was very attentive, went above and beyond every single day, always available to answer our questions, He truly helped make it an amazing week for us
What an Awesome resort to enjoy a great time with so much entertainment and awesome venues. This is a stunning hotel especially if you enjoy Rock and Roll, great bars, stunning cuisine and fabulous entertainment. The rooms are terrific, large and the beds are so...More
-we got the rock royalty with butler service and Pam was AMAZING. I would go back and make sure she helps me again because she went above and beyond! She made the trip a breeze to schedule everything. She is the sweetest. If you...More
This was our 5th time visiting the resort and it was amazing as always. The resort is beautiful, staff are very attentive and the food is delicious. This resort has something for everyone. If you want to party like a rock star or have a...More
You can't deny the quality of service at the Hard Rock Hotel Riviera Maya. Very accommodating at the restaurant's and exceptionally attentive at the pools despite the 1400 wave of conference attendees. HRHRM staff were extraordinary.More
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Response from Jan_Hundrieser, Gerente at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago
Thank you for writing this review, your comments are important to us. We are happy to know you were pampered and care by our staff. The doctor knows how to feel great!
Look forward to your next visit!
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony ...More(most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Awards & Recognition
Travellers' Choice2018 Winner
What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Response from Iris_Anel_Anota | Property representative |
Your comfort is very important to us, we have designed our facilities and services for you, where you can have days of relaxation and also with a lot of fun. In addition, our band members do their best every... More
Your comfort is very important to us, we have designed our facilities and services for you, where you can have days of relaxation and also with a lot of fun. In addition, our band members do their best every single day to create great memories with us.