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Hard Rock Hotel Riviera Maya

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1 room 2 adults 0 children
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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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8,181 Reviews from our TripAdvisor Community

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Showing 5,634: English reviews
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Miami, Florida
Reviewed yesterday NEW

Awesome resort with great rooms, food, and amenities! The staff is always willing to help. Big Thanks to Martin (Pool crew at Heaven) for making sure we were always taken care of. Rooms were always maintained clean and the service was great!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank iversonio
Reviewed yesterday NEW

we stayed there from March 19th-26th. It is always very clean everywhere. Food is very good and safe. The market is good for breakfast, ipanema is good for lunch, Zen is one time restaurant, not worthy for the second visit especially if you are with kids--long waiting time. Frida's fajitas with chicken is very good taste. With two kids, I...

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Helpful?
Thank drtyhuj
Springboro, Ohio
Reviewed yesterday NEWvia mobile

Hard Rock Riviera Maya is a fabulous destination. The staff was so helpfull. ON The Heaven side, adults only, the party never stops. Rock and Roll 24/7. Victor/Slash is an AMAZING server!! He was so very prompt and he taught me how to order mt favorite drink in Spanish!!!

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Helpful?
Thank kkleine
Mississauga
Reviewed yesterday NEW

To begin, I will say that we are experienced travellers and have been to many all inclusives in the Caribbean. We knew that we would either love or hate such a large americanized resort. Lucky for us, we loved it! We stayed on the Hacienda side.The service is what really separates this resort from others. We never wanted for anything...

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Helpful?
Thank DJAMississauga
Lansing
Reviewed yesterday NEW

HR Riviera Maya was amazing! There is sooo much to do, we wished we had another week! Everywhere you look, there is always someone to help you. The people, food and drinks were great. We can not wait until next Spring Break!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Leigh B
Gurnee, Illinois
Reviewed yesterday NEW

Smiley and Karen from the pool entertainment staff were awesome. Our personal assistants were Jaz and Luis. Both did a fabulous job ensuring our needs were . The pool waiters all did a great job. We stayed on the Heaven side in building 2 in the Rock Royalty section which was a great location.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 257kubras
Tulum
Reviewed yesterday NEW

We have been Palace Premier owners for 17 years and felt since the split up of the properties between the 2 brothers. The Place Resort brand has been cheapened. The packages use to include full body massage (2) per room per stay / Now you get (2) back massage per room per stay. You use to have several tours to...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 356jeanineb
Bel Air, Maryland
Reviewed yesterday NEWvia mobile

This is our second day here and we're loving every minute. Staying on the Heaven side in the sky terrace room! The service and entertainment is top notice! Sara and Smiley do a fantastic job getting everyone excited! The activities they plan are fabulous and entertaining. So happy with our stay so far.

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Helpful?
Thank Nicole O
A TripAdvisor Member
Level Contributor
1 review
Reviewed yesterday NEWvia mobile

Hey guys, will try to make it short and straight forward by points; Food - "hit & miss", the market buffet is quite bad in every aspect, the Al Carte restaurants are quite nice, you won't stay hungry but don't expect to be indulged with the food scene here Beach - amazing, the rocks prevent any waves, perfect for kids...

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Helpful?
Thank A TripAdvisor Member
Manitoba, Canada
Reviewed yesterday NEW

Had a great time and relaxed. Always something going on and the entertainment crew were very friendly and always encouraging people to take part. We were always able to get the premium liquors we enjoy and if they were not available at the pool bar then the servers were quite obliging to go and find it. Had great service in...

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Helpful?
Thank jrookes

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $505 - $947 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 On the Beach Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#2 Business Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travellers.
704 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any rooms are great!”
 of 5 bubbles DJAMississauga, 27 Mar 2017 | Read review
“Third floor on the adult side. (Heaven) could not hear anything from the rooms beside us but there was some hallway noise.”
 of 5 bubbles jrookes, 27 Mar 2017 | Read review
“We were on the quieter side in the 1st building. It was nice at night, but I'd like to have been closer to the beach and pool area.”
 of 5 bubbles samsnapp, 26 Mar 2017 | Read review
“Do not choose ground floor as everyone can see in as they are walking by.”
 of 5 bubbles roxanneo2013, 25 Mar 2017 | Read review
“Top floor 8 building facing the ocean.”
 of 5 bubbles silverwheelsca, 25 Mar 2017 | Read review
5 of 5