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Hard Rock Hotel Riviera Maya

2.2 km from Puerto Aventuras centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico
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SPRING SALE: 35% off
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7,835 Reviews from our TripAdvisor Community

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Showing 5,382: English reviews
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Saint Louis, Missouri
Reviewed today NEWvia mobile

Visiting hard rock hotel was a earned incentive trip with my company. Both my husband and I traveled and enjoyed this location. Our room was in building nine, on the family side. It was quiet at night and near a relaxing pool with a slide. given that we were there during the week in mid February, there were a few...

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Thank LanG4523
Mexico City, Mexico
Reviewed yesterday NEW

Exceded muy expectations, excellent service, food and quality. Define my style and of course i will love to go again. People that work there, love their work they do and enjoy it. They simply recomendó what is better forma you making suggestions

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank patriciamR1303AB
Riviera Maya, Mexico
Reviewed yesterday NEW

Beautifully kept property! The staff was outstanding! Our family really enjoyed our stay at the Hard Rock Riviera Maya! My kids really loved the stocked room fridge and room service....and I loved that it was all included!

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank 735jennyz
Reviewed yesterday NEWvia mobile

My husband and I just got back last night, Feb.22nd from Hard Rock, Riviera Maya! My travel agent recommend this resort to us and we are so glad she did! We had wonderful service! We were treated with kindness and respect. The gentleman at the sports bar was kind enough to change the TV to a certain basketball game that...

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Helpful?
Thank Katlyn T
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Katlyn T, We want to thank you much for your glowing comments. We are happy to see that you had a great time in our resort, thanks specially for recognizing the kindness and hard work of our passionate staff; they are indeed the heart and soul of this resort and we will let them know they made your visit...

Reviewed yesterday NEWvia mobile

We stayed for 7 nights and had a blast. Lots of restaurants, sit by the pool or ocean. Everyone went out if their way to make sure we were having a good time. Elmar our waiter in the morning was great always made sure we had coffee, Wilberth made awesome eggs anyway you want them.

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Thank John P
Newport, Kentucky
Reviewed yesterday NEW

What an amazing resort! The staff was amazing, especially Chihuahua,Hector,Victor and Betty. The restaurants were all amazing, there's something for everyone! The room, the beach, the pool area, everything was very clean and well maintained. I thoroughly enjoyed my stay at the Hard Rock Hotel Riviera Maya and have recommended it to friends. I will be back!

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Thank cheshurcat
Madrid, Spain
Reviewed yesterday NEWvia mobile

Aline and Super Mario were awesome over at the paddle board area! Super friendly and made the activity so much fun! One of them typically stands on the beach while the other takes three people out to paddle board. While standing on the beach in front of Toro they chat with you and are both really cool!

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Helpful?
Thank Jesterguys1286
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear member, thank you very much for your Rocking review! We love hearing your comments and appreciate that you mention the great service that Aline and Super Mario provided. We will be more than happy to welcome you again soon here to the Hard Rock Hotel Riviera Maya. ALL IS ONE Jan Hundrieser General Manager Hard Rock Riviera Maya

Canada
Reviewed yesterday NEW

This resort is what you'll expect - lovely beach, pools, rooms and meals. Beautiful buildings, plants, white sand beach, beautiful water…but, it's the people that make a place into an experience. The staff at Hard Rock were so friendly, from the gentlemen that greeted us curb-side, to front-desk reception, to pool/beach side service, to the kids club (Caroline - thank...

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Thank Allison K
Reviewed 2 days ago NEW

The Heaven Area (18+) for couples is very nice. The Family Area could use some updating to catch up to the over 18 (Heaven) Section. The Spa needs updating, which they are working on. Overall, very nice and relaxful.

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Thank Jamie Lobo T
Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya, responded to this review

Hello Jamie Lobo T, It has been our pleasure having you with us and we truly appreciate your positive comment. It is very gratifying to learn that you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are very excited by your words. Everyone at Hard Rock Hotel Riviera Maya send their...

Reviewed 2 days ago NEWvia mobile

The Hardrock is AMAZING! super Mario and Pepe were awesome they played awesome games and we're so friendly! They made us feel very welcome! Be sure to play their football game! They are hilarious! They've recommended great restaurants and places to eat locally. The activities are great and everyone is included. If you're introverted branch out and play! Take it...

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Helpful?
Thank Perry F
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear, Perry F. Thank you very much for sharing your valuable review. I'm very happy to know you had an amazing honeymoon at our resort. Also, I'm pleased to know our band members went that extra mile to fulfilled our goal at giving you the best customer service, be sure that I will let them know about your kind words...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $487 - $913 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Hotels.com, Prestigia and Jetsetter so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Luxury Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Business Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travellers.
666 questions
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Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms closer to the beach make for nice views. If concerts are coming, be aware of rooms that look out onto the big platform.”
 of 5 bubbles allisonk277, 23 Feb 2017 | Read review
“The Heaven Area (18+) for couples is very nice. The Family Area could use some updating to catch up to the over 18 (Heaven) Section”
 of 5 bubbles jamielobot, 22 Feb 2017 | Read review
“2 level suite with roof top Jacuzzi is an excellent choice for a romantic getaway!”
 of 5 bubbles TRuffini, 21 Feb 2017 | Read review
“3rd floor is the most quiet and most rooms have a hot tub on top!”
 of 5 bubbles karleestatt, 21 Feb 2017 | Read review
“for the music shows, the concert hall was great. convenient and not noisy at all.”
 of 5 bubbles welovelasvegas, 20 Feb 2017 | Read review
5 of 5