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Emporio Ixtapa

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Emporio Ixtapa
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759 Reviews from our TripAdvisor Community

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Showing 307: English reviews
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Reviewed 3 days ago NEW

I was there on February 2017 and the staff couldn't find my reservation and the front desk staff charge twice. Now is April 2017 and Im still waiting for my refund. I called many time and I talked to the manager Jose Manuel once and to Daniel Muro and every time they have a different excuses why I haven't received...

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Helpful?
Thank Christian E
Hastings, New Zealand
Reviewed 1 week ago

This was our 3rd visit to this hotel. We have found the service at Emporio just fabulous. The restaurant offers a great variety of mexican dishes, the breakfast buffet is huge and has been recently renovated. The rooms and property are very clean. We LOVE the service on the pool and the attention of the Captain Albino. The staff at...

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Thank Karla I
Abbotsford, Canada
Reviewed 2 weeks ago

After spending three weeks, from February 27 to March 20, 2017, at our easy, breezy Ixtapa Emporio, I feel I can give a very educated overall view of this property. We call the Emporio 'easy breezy' because from the moment you step into the lobby you get this beautiful gust of wind that can cool down any over-heated traveler, no...

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1Thank Binkyljfm
Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Guest Thank you very much for the opportunity to serve you at Emporio Ixtapa Hotel, thank you very much for your valuable opinion about our Emporio service, thank you for mentioning our valued hotel companions, Angustina, Hugo, Oscar and Rafael, we are very proud of our work team Thanks to your opinion we are motivated to give better service...

Reviewed 3 weeks ago via mobile

I don't usually do these, but there is a waiter who's name is Oscar. From the first night he served me he has always had time to talk to me anywhere he sees me around the hotel grounds. Being in the hotel business many years back in my home town of Victoria, B.C. I know that people like Oscar are...

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1Thank Mike M
Reviewed 4 weeks ago

Emporio was a great stay it has a perfect location with a pool, beach access, right across from sort of "downtown" Ixtapa and the bus stop is right in the front. When searching for my Ixtapa trip Emporio was the most affordable place that I found and it far exceeded my expectations. All staff were extremely friendly, room service was...

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2Thank Leann L
Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear guest Thank you very much for your valuable comments about our service and facilities in Emporio Ixtapa Zihuatanejo, Mexico, our location is the best in the bay of palmar in ixtapa, with blue flag certification, we will share your comment about the service of Mrs. Irais, Engineer Franco Camacho, for your help in giving information About your project, we...

St. Peter
Reviewed 4 weeks ago

This was our first time at the Emporio. We were VERY pleased with our stay. Our only ONE complaint is the food is never HOT!!! (But we find that at ALL resorts in Mexico we have stayed at) We truly appreciate all the friends we make with the staff while there. I know I will forget some but ....Rosa, Hector,...

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1Thank DanLisa11
A TripAdvisor Member
Level Contributor
20 reviews
13 hotel reviews
4 helpful votes
Reviewed 5 weeks ago via mobile

Lovely Hotel I really enjoy my stay and staff is amazing and courteous, helpful. Food is so good and variety of foods help alot. The beach and pool area are so nice just alot of people swimming. The hotel is very clean and the grounds aswell were kept very clean the night life is a charm for tourists. Felt very...

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Thank A TripAdvisor Member
Sioux Falls, South Dakota
Reviewed 19 March 2017 via mobile

My husband and I just got back from an 8 night stay at the Emporio with mixed reviews. PROS: Location, location, location. Beautiful beach, centrally located and great local restaurants within walking distance. The price of the rooms were reasonable. The view from our 9th floor corner room was breathtaking. It was amazing. The room was spotless and very clean....

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2Thank PaulaLee
Cowichan Bay, Canada
Reviewed 19 March 2017

We recently stayed at the Emporio and it is still a nice place to stay. We stayed there several years ago when it was called the Riviera and loved how it had the feel of a smaller resort while still having all the amenities of a larger resort (spa, etc.). One thing we noticed immediately is the additional of several...

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Thank 2013happytrails
Vancouver
Reviewed 16 March 2017 via mobile

We stayed March 8-15 2017 in the basic room with no meal plan. Our room overlooked the pool and although it was very noisy with music from this resort and the one next door, the music stopped at a decent hour. I had ear plugs but rarely used them. The resort seemed in good condition and the staff is wonderful,...

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Thank molly2kit

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Spa
  • Free Internet
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Emporio Ixtapa greets guests in a spacious lobby , which include clarity marble floors and abundant planters with tropical plants, covered by a dome inspired by Mexican colonial architecture. This peaceful atmosphere , with equipales traditional wood and leather is ideal for couples or families seeking the privacy of a place to relax and enjoy the mar.Uchas thanks for your comments and attention of our staff. We are working on continuous improvement of hotel and appreciate your input which will take into account in order to continue providing excellent service ... more   less 

Additional Information about Emporio Ixtapa

Address: Boulevard Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40884, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $72 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emporio Ixtapa 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Emporio Ixtapa Hotel Ixtapa
Emporio Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa
Hotel Style:
#2 Best Value Hotel in Ixtapa
#6 On the Beach Hotel in Ixtapa
#7 Spa Hotel in Ixtapa
#7 Top resorts Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Emporio Ixtapa staff and other travellers.
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Questions? Get answers from Emporio Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms Ending in 18 are Jr Suites with the Best View”
  • Our Jr Suite Livingroom
  • Our Comfortable Breezy Living Room
  • Smartly places Entrance to the room Great Jr Suite
  • Very Comfortable Beds
  • Our Desk
  • Thanks Augustina Beautifully Clean Room
  • EveryDay Beautiful Towel Art
  • View from our Bedroom
Binkyljfm, 10 Apr 2017 | Read review
“Ocean view a MUST (Higher then 4th floor makes for a great view)”
DanLisa11, 27 Mar 2017 | Read review
“Luck of the draw really.”
2013happytrails, 18 Mar 2017 | Read review
“High ocean view”
wilsonberg, 14 Mar 2017 | Read review
“All rooms are decent except loud bands next door and across street are unavoidable.”
P2644MWpats, 12 Mar 2017 | Read review
5 of 5