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Ixtapa Palace Resort & Spa

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Traveller (76)
Pool & Beach (23)
Room & Suite (14)
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Overview
  • Excellent51%
  • Very good21%
  • Average7%
  • Poor6%
  • Terrible15%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (142)
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Reviewed 20 December 2009

Ixtapa Palace ....What a dump. Stay away from this place BAD NEWS !!! Worn spots on the sheets, no towels in the room, water coming up through floor drain in bathroom, the whole place is worn look. Water park next door didn't work. We share...More

1  Thank traverl
Response from Hotel_Ixtapa_Palace, Guest Relations Manager at Ixtapa Palace Resort & SpaResponded 13 February 2018

Dear traverl, We thank you for staying with us. Your comments are very important as its the only way we can improve. Unfortunately it was a tough time for Mexico as a whole, back in 2009. The good news is that Ixtapa has remained a...More

Reviewed 18 December 2009

12/09 stayed 1 week thru RCI. Had read questionable reviews, but we were quite satified with our 1 bedroom suite.Clean . daily maid service.staff friendly.not on beach but well located. Pool a little cool, and TV stations limitied, but otherwise quite nice A Big fitness...More

Thank saba-taba
Reviewed 23 October 2009

This is not a bad hotel but is not what I expected for the money. Is not located on the beach, you have to walk some blocks to get to a crowded public beach. I must say is one of the worst locations on the...More

1  Thank J-L-1977
Reviewed 4 May 2009

This place was an exchange through RCI , cannot believe they are even associated with them. this place is so run down, nothing worked, or was open. handle on slider was broke,we got the screw in enough to lock the door, no pillow cases on...More

1  Thank luv2B-in-Mexico
Response from Hotel_Ixtapa_Palace, Guest Relations Manager at Ixtapa Palace Resort & SpaResponded 13 February 2018

Dear luv2B-in-Mexico, We thank you for staying with us. Your comments are very important as its the only way we can improve. I wanted to take this opportunity and let you know our rooms and common areas have been remodeled. The RCI rooms have safety...More

Reviewed 8 March 2009

We traveled in Feb 2009 had a wonderful family vacation the staff was friendly and very helpful since we didn't know much Spanish. The hotel is centrally located. Lush tropical vegetation. The room was clean & spacious, large pools ,walking distance from beach. The water...More

1  Thank keego91
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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Concierge
Multilingual Staff
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Details
Price range
USD 68 - USD 255 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Ixtapa
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 68 - USD 255 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Ixtapa
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (76)
Pool & Beach (23)
Room & Suite (14)
Dining (3)
Family and Play Areas (3)
Questions & Answers
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vbpatti
17 May 2016|
AnswerShow all 2 answers
Response from Hotel_Ixtapa_Palace | Property representative |
There are 2 public beach entrances, each about 5 and 7 minutes away in walking distance. There are also 17 beaches which make the region attractive. Each of these 17 beaches are unique. For example, LAS GATAS is great for... More
0
Votes
generalB2013
9 February 2016|
AnswerShow all 2 answers
Response from Hotel_Ixtapa_Palace | Property representative |
Our rooms do not include a washer and dryer, but you may ask for washing service at the front desk. There is a fee for this service.
0
Votes
sunseeeker
10 February 2015|
AnswerShow all 2 answers
Response from Hotel_Ixtapa_Palace | Property representative |
We want every guest to leave with a positive experience. Many of our employees become great friends with return guests who visit us year after year. Our manager does his best in trying to meet special requests as long as... More
0
Votes
Room Tips
"We stayed on second floor in the farthest room from the main desk. It was perfect as we got to see several..."
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"Just don't go."
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"Don't stay here."
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"If you're on an extremely tight budget go ahead and book but check the beds!!!!!!"
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