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Azul Ixtapa Grand Spa & Convention Center

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#4 of 23 Hotels in Ixtapa
Certificate of Excellence
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Azul Ixtapa Grand Spa & Convention Center
Azul Ixtapa Grand Spa & Convention Center
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816 Reviews from our TripAdvisor Community

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Showing 544: English reviews
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Edmonton, Canada
Reviewed yesterday NEW

Lovely hotel. Nice location but no beach. Rooms are nice size but would have been nice to have had 2 sinks in the bathroom. Jet tub is not necessary. Bed is very comfortable but pillows are too small for my liking. Ceiling fan would have been better than having air conditioning running all the time. Italian restaurant is AMAZING! My...

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Helpful?
1Thank Kathy19631
Vancouver
Reviewed 2 days ago NEW

After spending 3 days at the sister property next door, the Azul Ixtapa, we moved to this hotel to spend an additional 3 days. This property was by far much better than the sister hotel. The rooms were enormous and very clean. We were in 1027 which was on the lowest floor...this was very convenient to get to pools and...

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Helpful?
2Thank Rainy_Vanc0uver
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

Hamilton, Canada
Reviewed 3 days ago NEW

Just returned home from a weeks stay at the Azul with my teenage son. THis was our second trip to this resort and once again did not disappoint. This is totally a family resort so if you get there and are disappointed about the amount of children there then the balme is on you as you did not do your...

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Helpful?
3Thank Mike S
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

Orleans
Reviewed 3 days ago NEW

The resort has nicely laid out rooms with private balconies. I had great ocean, sunset and resort views from the 21st floor. They offer an extensive program of activities including archery, pottery painting, dancing, pool games, soccer, bicycle and kayak tours and more, all included. High marks for service and cleanliness of rooms and grounds. The beach is scenic but...

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Helpful?
4Thank Jocko09
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to...

Swift Current
Reviewed 4 days ago NEW

This was our first time visiting Ixtapa and the vacation was very nice. The resort is very well planned out and as large as it was with a lot of stairs there were also a lot of elevators. The halls used energy efficient lighting (they illuminated when they detected people in the hall), escalators were also energy efficient. The lighting...

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Helpful?
5Thank 483joyceb
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

Edmonton, Canada
Reviewed 4 days ago NEW

We traveled from March 9-16, 2017. One of the Best Mexican Holidays we have been on. Traveled with a group of 9, they accommodated this group wherever we ate. Reception/Hotel: They were friendly and check in was very fast, had no issues at all. The Hotel in general is spotless, it is probably one of the nicest hotels in Mexican...

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Helpful?
4Thank Kim E
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your recent stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa...

Wolseley
Reviewed 6 days ago NEWvia mobile

We just returned from this beautiful resort, it could however be better with some minor tweaks. Take the whistle away from the animation lady who thinks it is amusing to blow in time to the music. Worst experience ever with the towel game with groups covering multiple chairs in various pool areas. Perhaps one numbered clip could be provided for...

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Helpful?
3Thank Jo-Ann C
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

Saskatoon, Canada
Reviewed 1 week ago

the hotel was very nice, but the food was not that great except for breakfast and lunch, the ala cartes were good, tile outside in not a good idea,one lady slipped on her first day of vacation, the hotel paid for ambulance and hospital which was good, and broke her hip i will never go there again, area is too...

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Helpful?
5Thank dianemariefarwell
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

Reviewed 1 week ago via mobile

This resort was BEAUTIFUL! The front of the hotel was really just a hotel, but coming into the open air lobby you're greeted by refreshments and friendly efficient staff valeting your bags and checking you in. Ride up the ample number of air conditioned elevators and you open the door to your huge, beautiful room. Jacuzzi tub for two, nice...

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Helpful?
4Thank April B
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear Guest: Thank you very much for prefering our hotel during your recent stay with us. We look forward to being your hosts many more times in the future. Sincerely. General Manager.

Reviewed 1 week ago

grand azul is deceiving. the front reception is far from grand. The rooms are excellent with great views.They have three pools all are great except the infinity is the one with the swim up bar and on weekends had to many kids. Kids should of been restricted to the kids and activity pool in my opinion.The ala cartes are excellent...

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Helpful?
4Thank Stuart C
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Pool
  • Beachfront
  • Room Service
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Luxury resort with an eco-conscious environment, offers suites with spectacular views along with multiple dining options so you can pamper your palate throughout your stay. Relax in a tropical environment while enjoying captivating views of the Pacific Ocean. The details, the sophisticated architecture and the refined comfort of Azul Ixtapa Grand combine to make a resort like no other. The Resort is located in Ixtapa Zihuatanejo on the Pacific Coast of Mexico, southwest of Mexico City. Ixtapa is considered one of the “Jewels of the Mexican Riviera.” It is located 20 minutes from Zihuatanejo International Airport (Code: ZIH) and just minutes from the Marina. The Resort is close to shopping areas and golf courses in Ixtapa. The area has an average temperature of 86 degrees Fahrenheit throughout the year with about 255 sunny days. ... more   less 

Additional Information about Azul Ixtapa Grand Spa & Convention Center

Address: Paseo Punta Ixtapa Lote 2, Zona Hotelera II, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $207 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Ixtapa Grand Spa & Convention Center 4*
Number of rooms: 323
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Ixtapa
#3 Luxury Hotel in Ixtapa
#4 Top resorts Hotel in Ixtapa
#4 Spa Hotel in Ixtapa
#4 Family Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Azul Ixtapa Grand Spa & Convention Center staff and other travellers.
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Questions? Get answers from Azul Ixtapa Grand Spa & Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms have a view of the ocean”
 of 5 bubbles Kathy19631, 24 Mar 2017 | Read review
“Do take the water taxi to the island. Beautiful coral beach for snorkelling, with lots of exotic fish.”
 of 5 bubbles Jocko09, 22 Mar 2017 | Read review
“the rooms were all good”
 of 5 bubbles dianemariefarwell, 17 Mar 2017 | Read review
“all great rooms”
 of 5 bubbles stuartcY6308IK, 15 Mar 2017 | Read review
“all rooms are ocean view the rooms start on level 11 - 24 - the higher the floor the better the view.”
 of 5 bubbles matthewsGuelphOnt, 14 Mar 2017 | Read review
5 of 5