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Sunscape Dorado Pacifico Ixtapa

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Avenida Paseo de Ixtapa S/N Lote 3-A,, Ixtapa, Zihuatanejo de Azueta 40884 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2636)
Pool & Beach (590)
Room & Suite (446)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 18/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 18/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 25 hotels in Ixtapa
Location
Cleanliness
Service
Value
Travellers' Choice
The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests.
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Property amenities
Free parking
Paid internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Kids stay free
Parking
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Game room
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Safe
VIP room facilities
Minibar
Flatscreen TV
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, Spanish

Location

Full view
88Good for walkers
Grade: 88 out of 100
46Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
4634Reviews417Q+A100Room tips
Traveller rating
  • 2,803
  • 1,066
  • 445
  • 176
  • 144
Time of year
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  • English
Popular mentions
The Thompsons wrote a review 10 Oct
5 contributions1 helpful vote
This was the absolutely the best Honeymoon ever!!! The people are very pleasant and will do any and everything to make you happy. We had the best view from our room with 2 separate balconies. Thank you Juan,Rosalinda,Marayn(helping hubby get his Cuban cigars)Carlos,Tomas,Bryan,and all the employees at Sunscape for the excellent services!!! The food and top shelf Tequila was delicious!!! The couple massage give by Leticia and Maria took all the tension away!!! We couldn't have asked for a better Baecay!!! The Thompsons will be back.....soon!!!! Once again thank you all for all that you did for us!! - Donnie and Shannon Thompson 1515
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Sunscape Ixtapa E-Concierge, Director General at Sunscape Dorado Pacifico Ixtapa
Responded 6 days ago
Dear guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to hear that you have had a wonderful honeymoon. We will gladly share your comments with our team. We look forward to welcoming you again in this your home away from home! Sincerely, General Management.
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James S wrote a review Sep 2021
1 contribution1 helpful vote
The room, service and ALL the staff were wonderful and friendly. The excursions were nice. Special thanks to Tanna Comez for assisting us with special services. When we asked about local banking Tanna was exceptionally helpful.
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Date of stay: September 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Sunscape Ixtapa E-Concierge, Director General at Sunscape Dorado Pacifico Ixtapa
Responded 14 Sep 2021
Dear James, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay was pleasant. We will gladly share your comments with our team in special with Tanna Comez. We look forward to welcoming you again in this your home away from home! Sincerely, General Management.
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jaynegratrix wrote a review Sep 2021
Mill Bay, Canada1 contribution
The staff here are the best in any resort we’ve ever been too. This was our second time here and we will be coming back again in January Everyone at the resort were so friendly and couldn’t do enough to help!!
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Sunscape Ixtapa E-Concierge, Director General at Sunscape Dorado Pacifico Ixtapa
Responded 14 Sep 2021
Dear Jayne, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay was pleasant. We will gladly share your comments with our team. We look forward to welcoming you again in this your home away from home! Sincerely, General Management.
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Diane Brest wrote a review Aug 2021
Hermitage, Pennsylvania3 contributions4 helpful votes
My family (husband and children ages 21 & 22) are frequent visitors to Mexico. We have been very loyal to a particular resort in Riviera Maya (17 visits), but took the opportunity to visit "the Pacific" when our resort closed for remodeling over the summer. We are members of the Unlimited Vacation Club, so we looked at qualifying resorts in various locations to determine where we wanted to go. We chose Sunscape Dorado Pacifico when we saw a video about the hotel...and we were not disappointed. As a family, we prefer small, family friendly resorts that allow us to walk out the doors directly onto the beach. The Dorado provided us with this exact experience. After battling seaweed for the past several summers at our Caribbean resort, it was amazing to walk onto a clean, debris free beach every day. The sand was soft, the water was clear and the 2 1/2 mile beach was perfect for a daily walk. One afternoon, a large sea turtle washed up onto the shore - probably to lay her eggs - and allowed herself to be taken right back out with the waves when she became aware of humans hovering around. We also loved the design of the hotel and the ability to safely walk across the street for shopping. There are also many restaurants and bars for individuals who want to have a meal or night time activities away from the hotel. For travelers used to the Caribbean side of Mexico, the Pacific side is very different. It is slower, more laid back, provides a better value for the dollar and has the most beautiful sunsets. The landscape away from the shore is mountainous, which provides wonderful views from the hotel: there is an ocean view from every room and a mountain view while waiting for the elevator. For our family, the selling points of this resort are first and foremost, the people who work there, followed by the great location. Many individuals we met have been loyal employees of this resort for a long time and they provided us with great service. Every morning, when we entered the buffet for breakfast, ANTONIO already had our table prepared with juice and coffee. Several days we took mangos to breakfast, and Antonio had them peeled and cut so we could eat them. It was a pleasure to begin each day with a greeting and service from Antonio. Then there was JESUS (Papi Chulo) the pool and beach concierge. Jesus arrived at work each day with a great attitude and was available to help us with any request. Our favorite quality about Jesus: he made us laugh! SIMON at the Bluewater Grill (swim up) bar is amazing. He knew our drink preferences and had them prepared when he saw us approaching. It was great just standing and having conversations with Simon as he is a wealth of knowledge about the Zihuatanejo area. ROBERT, the morning/afternoon captain at Bluewater Grill was available for special menu requests; always remembering our names and favorite foods. TOMAS, an evening waiter at Bluewater Grill, was our frequent server. and again, he learned our names, preferences and accommodated special requests. Several other noteworthy employees who helped to make our stay at Sunscape extra special were AARON who prepared our chairs on the beach every morning before our arrival; CHRISTOPHER at Cocoa Cafe in the afternoons who engaged in easy conversations and promised to make (and delivered) the best coffee and cappuccinos; and BRYAN, the bell boy with the great personality, who assisted in any way necessary including making reservations for dinner when our original restaurant cancelled due to weather. PAOLO is the room division manager and a very good photographer who took some great pictures of our family and shared them with us through social media. Finally, JORGE, the chief concierge was fantastic at offering his services and making suggestions for special dinners and activities. Unfortunately, Jorge was scheduled off of work during a large part of our stay and we were unable to get to know him as well as we would have liked, but he definitely made a positive impression during the few days we were at the hotel together. For those of you who are Unlimited Vacation Club members, this hotel has a fantastic team! EVERYONE was amazing, friendly and accommodating, but a few UVC members who stood out to us were: HECTOR who greeted us upon arrival and assured that our rooms were located close together and had magnificent views; LUCY who took on the "challenge" of ensuring we would love Sunscape Dorado Pacifico as much as we love our Riviera Mayan resort; and a very special recognition to MARIANA who made herself available always to take care of requests, issues, helping to call the resort doctor to assist with a minor situation (Dr. Cornelio Radilla Barrientos is fantastic!), providing electrolyte drinks to ensure hydration was maintained and sitting and talking with us while we were waiting for the Covid test results. This is an excellent UVC team! In regard to the Covid tests necessary to return to the United States, the process at the hotel was easy. We scheduled with the concierge, the doctor arrived to perform the testing and within 20 minutes we had our results. Easy and convenient. We will definitely be returning to the Sunscape Dorado Pacifico. It is apparent that the employees at this resort have worked hard to develop and maintain a culture that embodies "welcome home", "it's a pleasure" and "please come back soon". Our trip was amazing and worth the three flights it took to get there!
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Date of stay: July 2021
Location
Cleanliness
Service
Room Tip: Highest floor ocean view rooms provide the most beautiful views.
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2 Helpful votes
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Response from Sunscape Ixtapa E-Concierge, Director General at Sunscape Dorado Pacifico Ixtapa
Responded 13 Aug 2021
Dear guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay was pleasant. We will gladly share your comments with our team especially with the personnel already mentioned above. We look forward to welcoming you again in this your home away from home! Sincerely, General Management.
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James T wrote a review Jul 2021
11 contributions1 helpful vote
Sunscape is a nice hotel, clean, friendly staff and a good location. However, the pool area is an absolute zoo with people. They do have an adult area which is constantly overflowed with hard headed parents wanting their children to swim in the adult section. The security guards there are like prison guards who have to constantly tell families and kids to stay out of the adult section of the pool. I did get an ear infection from swimming in the pool. Also, the beach service here stinks! This is the only Hotel I've ever stayed at in Mexico where the staff are not allowed to bring food or beverage to guests on the beach. You have to constantly turn your head around like an owl to see when you're beer or nachos have arrived. You will have to get up from your beach chair and walk back to the cafe area to get your food and beverages. The timeshare people there are friendly, however obnoxious. If you have kids, this is an ok hotel. If you are traveling with adult friends or couples I would say to stay away.
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Date of stay: May 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Sunscape Ixtapa E-Concierge, Director General at Sunscape Dorado Pacifico Ixtapa
Responded 5 Aug 2021
Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are very sorry that your stay was not so pleasant for you. We will take your observations and work on them. We hope you give us the opportunity to assist you once again at this your home away from home! Sincerely, General Management.
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PRICE RANGE
USD 133 - USD 339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunscape dorado pacifico ixtapa hotel ixtapa, hotel dorado pacifico, dorado pacifico ixtapa
LOCATION
MexicoPacific CoastGuerreroZihuatanejo de AzuetaIxtapa
NUMBER OF ROOMS
285
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Frequently Asked Questions about Sunscape Dorado Pacifico Ixtapa
Which popular attractions are close to Sunscape Dorado Pacifico Ixtapa?
Nearby attractions include Zorros Bar Ixtapa (0.2 km), kopados bar (0.3 km), and Puros Valle De La Iguana (0.3 km).
What are some of the property amenities at Sunscape Dorado Pacifico Ixtapa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunscape Dorado Pacifico Ixtapa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunscape Dorado Pacifico Ixtapa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunscape Dorado Pacifico Ixtapa?
Yes, free parking is available to guests.
What are some restaurants close to Sunscape Dorado Pacifico Ixtapa?
Conveniently located restaurants include El Tiburon de la Costa, Bistro Soleiado, and The General's Sports Bar & Restaurant.
Are there opportunities to exercise at Sunscape Dorado Pacifico Ixtapa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sunscape Dorado Pacifico Ixtapa have an airport shuttle?
Yes, Sunscape Dorado Pacifico Ixtapa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sunscape Dorado Pacifico Ixtapa located near the city centre?
Yes, it is 0.3 km away from the centre of Ixtapa.
Does Sunscape Dorado Pacifico Ixtapa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sunscape Dorado Pacifico Ixtapa?
The staff speaks multiple languages, including English and Spanish.