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Azul Ixtapa Beach Resort & Convention Center

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#8 of 22 Hotels in Ixtapa
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Azul Ixtapa Beach Resort & Convention Center
Azul Ixtapa Beach Resort & Convention Center
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752 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Ixtapa Beach Resort & Convention Center
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Showing 368: English reviews
Kitscoty, Canada
Reviewed 27 February 2017

We traveled in February with a large group of people. ROOMS - Quite nice, ocean view and we had a balcony. But the fridge was not stocked. We did get two bottles of water each day and bottled water was readily available at all the bars. FOOD - Three buffets in the evening, Mexican, Italian, and Oriental. However, there were...

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Helpful?
9Thank princess19552016
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear Guest.- Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

Didsbury, Canada
Reviewed 27 February 2017 via mobile

Overall the Azul was a great experience. The pools are kept clean, and the resort was beautiful. It was cheaper for us, a family of 4, to book separate rooms (1 adult, 1 child per room), than it was to book all together through sunwing. We were able to upgrade to adjoining rooms for a small amount. The rooms were...

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Helpful?
6Thank Kfmilburn
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

Saskatoon, Canada
Reviewed 26 February 2017

We traveled in a group from Canada for a week of fun and sunshine! We had a fantastic time! The staff at the hotel were friendly, accommodating, and went out of their way to make our stay one of the best! We had a very large group of 60 people and the hotel added to our fun by giving us...

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Helpful?
11Thank heather1234568
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

Reviewed 26 February 2017 via mobile

I travel quite a bit throughout Mexico and am very familiar with what to expect with all-inclusive resorts. This place seems to be about 15 years past it's prime. The place overall is dirty and smells of raw sewage. The bars are covered in bees and are filthy. And I mean covered. Dead bees floating in the bar syrups/fruit juices....

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Helpful?
2Thank Tino P
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

Port Elgin
Reviewed 25 February 2017

We just returned this morning from a week at Azul Ixtapa so I'm writing this while everything is still fresh in my jet lagged mind...if that's possible. Overall we had a fantastic experience; the staff,facilities, food and even weather were excellent. We traveled with our 10 and 8 year old children. Layout; It's a relatively compact facility that doesn't feel...

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15Thank 242PaulS242
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to...

Reviewed 25 February 2017

From the minute we arrived we knew we made the right choice in all inclusive's. The staff was really friendly and the resort is beautiful. We had never been to an all inclusive and we like to go on adventures. We were concerned that there would not be enough to do. The cocktail waiter Vincente became our go to source...

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Helpful?
4Thank Drew C
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to...

Barrie, Canada
Reviewed 24 February 2017

We went for a week and were very pleased with everything. The whole resort was very clean and the service and food were good. The beach beyond the pier was superb and great for walking long distances. The bus service right outside the hotel was good and cheap 12 pesos into Ixtapa and 14 pesos to Zihuatanejo. It is also...

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Helpful?
2Thank George G
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear Guest: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you choosing Azul Ixtapa Hotels as your vacation home! We hope to see you again in a near future. Cordially – The General Directorate of Azul...

Salinas, California
Reviewed 23 February 2017

Since we have a small family now our travel has changed completely. We'd never consider all inclusive when traveling in Mexico since we love to experience the local surroundings from excursions, night scene, cuisine. That has changed with a small family, it is now pool and beach side (for now). I enjoyed the variety of restaurants we had, exercises classes,...

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Helpful?
6Thank GSilva6
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to...

canada
Reviewed 20 February 2017

The resort is very nice, pools are amazing, beach is ok, staff is great, front. Desk great, room service is terrific, now food well , the buffets are truly horrible, worst I have ever had, they need to americanise it a lot. The à la cartes are very good though, but you only get 3, so be sure to tip...

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1Thank d_duj
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear Guest: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you choosing Azul Ixtapa Hotels as your vacation home! We hope to see you again in a near future. Cordially – The General Directorate of Azul...

Reviewed 20 February 2017 via mobile

Property is nice. Cleaning staff is fantastic. Lots of pools and activities for children. Kids club runs all day drop you kid off and pick them up for lunch between 1-2 daily and can take them back from 2-5. More of an upbeat vibe than a relaxing vibe. Food quality is not great but adequate. Views and actual restaurant views...

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Helpful?
5Thank Curtis N
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation

Additional Information about Azul Ixtapa Beach Resort & Convention Center

Address: Boulevar Paseo Punta Ixtapa s/n Lote 2 | Zona Hotelera II, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $214 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Azul Ixtapa Beach Resort & Convention Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Melia Azul Ixtapa Hotel Ixtapa
Sol Melia Azul Ixtapa
Sol Melia Ixtapa
Hotel Style:
#5 On the Beach Hotel in Ixtapa
#6 Romantic Hotel in Ixtapa
#6 Family Hotel in Ixtapa
#6 Top resorts Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Azul Ixtapa Beach Resort & Convention Center staff and other travellers.
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Questions? Get answers from Azul Ixtapa Beach Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure you mention balcony and don't expect one just because you have a beach view-our mistake!”
540Sherry, 14 Apr 2017 | Read review
“Easy to use Canadian currency”
lloydf541, 13 Apr 2017 | Read review
“ask for a room with a balcony and higher than 15 floor”
cabranca844, 2 Apr 2017 | Read review
“If possible, ask for an upper room to get views above the palm trees. We were on the 7th floor and loved the view.”
mikee47, 24 Mar 2017 | Read review
“Stay next door at the Grande”
Rainy_Vanc0uver, 23 Mar 2017 | Read review
5 of 5