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Capella Ixtapa

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#5 of 22 Hotels in Ixtapa
Certificate of Excellence
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Capella Ixtapa
Capella Ixtapa
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652 Reviews from our TripAdvisor Community

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Showing 492: English reviews
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Houston, Texas
Reviewed yesterday NEW

My wife and I stayed at Capella back in February for a quick 4-day get away. The worst part was the fact that you had to leave. The service and staff were utterly the best we've had in Mexico. Everyone was friendly & and hit that happy medium of checking-in/giving you your space. We stayed in an infinity pool suite...

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Helpful?
Thank JEHSRB
New York City, New York
Reviewed 1 week ago

The hotel has a beautiful setting and every room gives new meaning to the terms ocean view or ocean front. The views are incomparable and the private pool a luxury. The rooms are generous and well defined and the bathroom was spacious with soft lighting and a great shower. For breakfast you could go to the lovely open air restaurant...

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Thank Nancykay2015
Gerencia-Capella, Director General at Capella Ixtapa, responded to this review

Appreciated guest: I am glad that you enjoyed the amazing views for the room and the pool. Thank you for your kind comment regarding service, we work hard to ensure the highest level of service and comfort. In your next visit, we will create another exceptional experience for you. I will make sure to pass along your compliments to the...

Reviewed 3 weeks ago via mobile

This is a great hotel, stunning views it seems from every room and vantage point . We loved our room on the 5th floor. We had plenty of sun for most of the day . We asked for a pool umbrella on our own deck and they happily provided it. The staff is great , service is good. It seemed...

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2Thank Woodcrestmtb
Reviewed 3 weeks ago via mobile

This place has everything I was looking for: Great room, secluded, magnificent views of the ocean, private pool in each room and great food. Can't beat Mexican service. From Nancy in reservations, JC at the front desk, Pablo and Jorge from the pool restaurant. Incredible, just incredible. Philippe the hotel manger recommended us for dinner El Amuleto restaurant. You just...

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1Thank Adotutu
Reviewed 3 weeks ago via mobile

We took the advice of the other posts on TripAdvisor and booked Capella for four nights for our first trip to Ixtapa. We also took the advice of TripAdvisor reviews to splurge and book the penthouse suite with the large patio and plunge pool. We are seasoned Mexico travelers---six trips in 10 months to different Mexico locations this year alone....

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1Thank Denise D
Canadian in Dallas
Reviewed 3 weeks ago via mobile

Staff, food, view are all top shelf. We have family in ixtapa and come here for a night sans kids. So worth it. Incredibly relaxing, don't plan on doing anything at all, and loving every minute of it.

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Thank Rugbytrauma
Ohio
Reviewed 20 March 2017

If you like luxury, privacy, comfort and friendliness then don't hesitate staying at Capella! We were overwhelmed with our 9 day stay at Capella Ixtapa starting from the minute we arrived and we're greeted by the friendly Gabo (bellboy), Connie (personal assistant) and Sarah (front desk). We travel extensively yet never experienced such genuine warmth and sincerity yet maintaining our...

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3Thank SLP
Gerencia-Capella, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for your visit to Capella Ixtapa, we are indeed glad you enjoyed your visit to our beautiful hotel. I would like to take this opportunity to thank you for taking the time to share your positive experience during your stay with us. I will make sure to pass along your compliments to the staff to let...

Saint Louis, Missouri
Reviewed 20 March 2017 via mobile

Amazing place- everyone had a private pool and patio, beautiful views, incredibly peaceful. Don't want to see anyone, that's fine, order room service. Our all inclusive included room service and a massage daily. Spa is fantastic. The food is to die for. Ceviche,sushi, steak, fresh guacamole. If you eat at the seafood place pick a few things and ask them...

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1Thank Checkmatedesign
Gerencia-Capella, Director General at Capella Ixtapa, responded to this review

Appreciated Guest: Thank you very much for your kind words. I am pleased to know that you had a great time with us and that we created a memorable experience for you. I am happy to know you really enjoyed your dinner at Seafood Market, our chef creates delicious dishes with the freshest seafood. We would to love to see...

Seattle, Washington
Reviewed 8 March 2017

What a wonderful time we had at this special resort. If you are looking for a retreat from the world, this is the place to find complete relaxation. We were met with delicious hibiscus water while checking in. Connie was our personal assistant, Phillip is the manager of the hotel. Both were welcoming, Connie walked us around, encouraging us to...

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2Thank brimackmat
Gerencia-Capella, Director General at Capella Ixtapa, responded to this review

Appreciated guest: On behalf of all the staff at Capella Ixtapa I want to thank you for selecting Capella Ixtapa as your vacation destination. I am glad to hear you had a wonderful time during your stay and saw a few varieties of birds. Thank you very much for taking the time to write about your experience. Your feedback is...

Minnesota
Reviewed 8 March 2017

We stayed at this beautiful, luxurious, romantic retreat in Jan/Feb! I have nothing but wonderful things to say about our stay at Capella. We were greeted at the airport and whisked away to the most relaxing romantic week we could have imagined. It started with a friendly greeting by Connie and a refreshing glass of hibiscus infused water at check...

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2Thank Frozeninmn

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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Capella Ixtapa is a Mexico luxury resort set inside a rock cliff overlooking the Pacific Ocean. The property features suites, private plunge pools, a world-class spa, restaurants, tequila bar, beach wedding locations, and more. ... more   less 

Additional Information about Capella Ixtapa

Address: Paseo Punta Ixtapa S/N | Zona Hotelera II Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $385 - $715 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Capella Ixtapa 5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Capella Ixtapa Hotel Ixtapa
Capella Ixtapa Zihuatanejo
Capella Ixtapa Hotel Zihuatanejo
Hotel Style:
#1 Romantic Hotel in Ixtapa
#2 Family Hotel in Ixtapa
#4 Luxury Hotel in Ixtapa
#5 Spa Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Capella Ixtapa staff and other travellers.
53 questions
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New Jersey

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The infinity pool option provides more sun than the regular pool room.”
JEHSRB, 29 Apr 2017 | Read review
“All ocean view with your private infinity pool”
  • The veranda
  • The waves
  • Loved the view each morning
Nancykay2015, 18 Apr 2017 | Read review
“Not a bad room to be had. All have great views, plunge pools.”
brimackmat, 7 Mar 2017 | Read review
“All rooms have their own plunge pool with a terrace and an ocean view, you can't go wrong with any room.”
SparkeyCD, 3 Mar 2017 | Read review
“Ive stayed in several rooms, all lovely,but I have to say The Penthouse is the way to go!”
yoginiok, 3 Mar 2017 | Read review
5 of 5