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Holiday Inn Puebla Finsa

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94 Reviews from our TripAdvisor Community

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Showing 35: English reviews
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

The hotel was clean and very welcoming. I've stayed here before and there seems to be a better quality of service this time. I'd been working late most nights so ended up having room service a couple of times (3). The club sandwich was really good, however I ordered a burger for the second night and got a salmon bagel.... More 

Helpful?
Thank Jason W
hotel s, Gerente at Holiday Inn Puebla Finsa, responded to this review

Dear Guest, I regret the inconvenience generated in your room service. For all our team, the priority is to provide a quality service in time and form, so we will verify the process with the collaborator who took your order, so that this inconsistency does not happen again. We appreciate your kind comments that allow us to improve and always... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2016 credit card Amex Card Member Review

the room are extra large as i have stay here a few times now, it is clean but due to road construction for the past year it is quite noise starting about 4 AM and all day long, the worse part is after 10 PM the road to the hotel is closed then it take another 20-30 minutes to go... More 

Helpful?
Thank Chi K
IHGService, Guest Relations Manager at Holiday Inn Puebla Finsa, responded to this review

Dear Chi K, Thank you for choosing us and for leaving a review. I am glad that you found our rooms big and clean. However, I understand that the noise level negatively affected your overall satisfaction. Please accept our sincerest apologies for any inconvenience this may have caused you. I have noted your comments and have forwarded them to our... More 

1 review
Reviewed 16 August 2016 via mobile

Warning. .do not use your debit card to pay for your room! The staff charged the 200 dollar incidental deposit and I am having a hard time getting my refund. FUNNY THAT THE STAFF KEEPS SAYING REFUND IS IN MY FAVOR WHEN IT WAS THEIR MISTAKE IN THE FIRST PLACE. Staff is incompetent. . Only friendly and helpful person was... More 

Helpful?
Thank Lisa S
hotel s, Gerente at Holiday Inn Puebla Finsa, responded to this review

Dear guest, we ask an apology for the inconvenience and appreciate your kind generated comments that make us see our areas of opportunity. we have been following the issue and we will contact you to confirm your refund. We expect a vote of confidence for your next stay in the city of Puebla again and can count on your preference.... More 

Travellers are raving about these Puebla hotels

Monterrey, Mexico
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 July 2016

This is a modern hotel located near the Volkswagen factory in Puebla. All areas are big and spacious: the lobby, the rooms, the swimming pool. Rooms are very clean, staff is courteous, the restaurant is also very nice. I highly recommend this hotel, and would definitely stay here again on another visit to Puebla.

Helpful?
Thank vercan
hotel s, Gerente at Holiday Inn Puebla Finsa, responded to this review

Dear guest, La distinction that makes us get through feedback fills us with deep satisfaction, knowing that his stay was as far excellence you deserve. We hope to come back soon and choose us as their favorite Holiday Inn! Receive a warm greeting More 

Monterrey, Mexico
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 May 2016

Hotel is clean, bed is nice, room size is AWESOME, internet was good with is very important, best shower/bathroom of any hotel in the price class, Food was great in hotel restaurant, nice bar area and the Angus restaurant right in front is out of this world great steak. Hotel service is fast and friendly. The only thing I did... More 

Helpful?
Thank AJ H
hotel s, Gerente at Holiday Inn Puebla Finsa, responded to this review

Thank your comments and for giving us the preference to stay with us, we are aware of the issue of the highway which we ask for a diculpa reason and hope not to forget. gladly we continue attending. regards More 

Toronto, Ontario
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 January 2016

I booked a room for my family to celebrate new year at Holiday Inn Puebla Finsa. The first thing I noticed was the amazing customer service you will find there, the room was very clean, well maintained and had an amazing customized rain shower we all enjoyed. This is the best hotel in Puebla I ever stay. Both breakfast and... More 

Helpful?
Thank Ignacio M
hotel s, Manager at Holiday Inn Puebla Finsa, responded to this review

thanks for your comments, we hope to have you enjoyed an excellent stay in the company of their loved ones. the service thath you received is a committed team and its main objective is to make you feel at home See you again and Happy 2016. Cordially J. Alfonso Gomez Q. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2015 via mobile

Been visiting this hotel for the last 5 years, since 1 year ago, WIFI service is terrible, I went to the manager and express my frustration 3 visits ago....They didn't take my advise and I'll change my lodging option next time I visit Puebla, rest of the amenities are average and expected on this chain

Helpful?
Thank amp7209
hotel s, Manager at Holiday Inn Puebla Finsa, responded to this review

Dear Guest. sorry the situation with internet service and appreciate let us know our areas of opportunity. The department is giving solution systems and the issue of access, I hope that on your next visit to the city of Puebla you given us the opportunity to serve and not to fail Cheers Sincerely J. Alfonso Gomez Q. More 

Marietta, Georgia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2015

I traveled on business to this location many times over the past few years and have never had an issue. The hotel itself is very spacious with conference/banquet rooms, a "sports bar", restaurant and Starbucks upon entering. Onsite parking is available as well. The rooms themselves are also very spacious, although the furnishings are average, it is quite comfortable for... More 

Helpful?
Thank Fingers743
hotel s, Gerente at Holiday Inn Puebla Finsa, responded to this review

We are proud to know your comments, thanks for the score and the time. We are meeting our objectives to learn that you were comfortable in your stay. Thank you again for your trust and preference !! Sincerely J. Alfonso Gomez Q. More 

Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 July 2015

With the 2nd floor of the boulevard, is very hard to reach the hotel, be ready with 70 minutes delay. The staff in helpful and rooms are nice, breakfast is the best, opens late at 6:30 but the service and taste are one of the best.

Helpful?
Thank Benjamin H
hotel s, Gerente at Holiday Inn Puebla Finsa, responded to this review

we are pleased to know that food could taste at the hotel while I ask an apology for external situasion us. so we are informing the alternate routes to get to the hotel from the rear without problem. Thanks for your preference !! Sincerely J. Alfonso Gomez Q. More 

Alma, Michigan
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 April 2015

Nice Hotel clean and I felt safe, my room looked at the volcano and mountain range very pretty. Everything I needed except wash clothes did not have any. restaurants in Hotel for all meals very good and inexpensive and great food. all things went well

Helpful?
Thank Scot D
hotel s, Manager at Holiday Inn Puebla Finsa, responded to this review

Thank you for your leaving your comments are very important to us. The view of the volcano as mentioned is extraordinary and I am pleased to know that you felt comfortable in the hotel. Important to mention that we have external laundry service and when requesting the service will gladly provide. Greetings and come back soon Director More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Puebla s business heart Our strategic location next to México-Puebla Highway provides the easiest access to the Mexico's Volkswagen Plant and the main Industrial Parks in town. Just a few minutes from Puebla s International Airport (PBC). Hotel offers complimentary shuttle service, subject to availability.The widest and most comfortable facilities in town will create an atmosphere of modernity and functionality for your trips. Making business from your room, or in our well equipped business center, will be a pleasure!Get the highest comfort and service in our executive floor with private lounge and the easiest access to our fitness center and indoor heated pool, where you will enjoy a spectacular view of the surrounds.Enjoy our daily breakfast buffet in Las Meninas coffee shop; accompany a great meat cut with one of the excellent wines from Angus Butcher House s wide selection; or just relax with your favorite drink in the casual ambiance of Guernica lobby bar.Visit Puebla on weekends and take advantage of our attractions packages, enjoy the city comfortable sit on our Turibus or get in contact with nature in Africam Safari, the most impressive zoo in Mexico.Holiday Inn Finsa, much more than you expect ... more   less 

Additional Information about Holiday Inn Puebla Finsa

Address: Lateral Autopista Mexico Puebla 7719, Puebla 72110, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $93 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Puebla Finsa 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Holiday Inn Puebla - Parque Industrial Finsa Hotel Puebla
Puebla Holiday Inn
Hotel Style:
#16 Business Hotel in Puebla
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Questions & Answers

Questions? Get answers from Holiday Inn Puebla Finsa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher rooms are the best as there is a very busy street outside”
 of 5 bubbles 117samuelm, 7 Jan 2016 | Read review
“A west side (odd number) room will get you a great night view of the active Volcano and a beautiful sunset. Ask for a room at the back for a better view and also if highway noise is an issue. I was near the front and it was still good.”
  • Popocatépetl Volcano
 of 5 bubbles 923SteveC, 22 Mar 2015 | Read review
“rooms by the highway can be very noisy”
 of 5 bubbles Sheltacus, 5 Feb 2015 | Read review
“The higher you room floor, the less noisy!”
 of 5 bubbles TuaLopez, 29 Sep 2014 | Read review
“211 was super nice and quiet.”
 of 5 bubbles catherinec107, 26 Jan 2014 | Read review
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