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07/05/2017 08/05/2017
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    EL Sueno Hotel & Spa

    9 Oriente No 12, Puebla 72500, Mexico
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE USD 3
    USD 84*
    USD 81*
    USD 83*
    USD 81*
    Traveller (173)
    Room & Suite (56)
    Dining (13)
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    Overview

    • Excellent57%
    • Very good25%
    • Average9%
    • Poor3%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Restaurant
    Room Service
    Bar/Lounge
    Spa
    4 Star Hotel
    All hotel details
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    Casareyna Hotel
    725 reviews
    #1 of 96 hotels in Puebla
     
    NH Puebla Centro Historico
    943 reviews
    #8 of 96 hotels in Puebla
     
    Nueva Luna Hotel Boutique Spa
    44 reviews
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    Casona Maria
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    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Traveller rating
    Traveller type
    Time of year
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    Reviewed 8 March 2017

    We saw this hotel in hotels.com and we were really excited about it. The photos of the rooms, dining area, and hotel looked amazing, and the location was prime. We arrived about 3 pm, went directly to our room and it was horrible.. The room...More

    Helpful?
    Response from fidelizacion2017, Director de Relaciones Públicas at EL Sueno Hotel & Spa

    Dear Miss Mercedes, we appreciate your time for responding us and your preference for staying with us, as you said, Miroslava is in the highest floor with an amazing view of the cathedral domes, the room is in perfecting shape and every space off it...More

    Reviewed 8 March 2017

    This hotel is very well located, half a block from Museo Amparo, a must while in Puebla, and also very close to the Cathedral and the main square. Puebla can get busy and noisy, but once you´re inside this hotel you are surrounded by tranquility...More

    Helpful?
    Response from fidelizacion2017, Director de Relaciones con Clientes at EL Sueno Hotel & Spa

    Dear Rifika It gives us great pleasure to read your comments, that always helps us improve our service as well as our facilities. The hotel is located in the historical center of the city, just half a block from the Amparo Museum and 2 blocks...More

    Reviewed 14 February 2017 via mobile

    This hotel is a must if you are going to Puebla! From the time you walk in until the time you leave, you are being taken care of. People are very friendly and helpful. The room are a great size and well maintained. The only...More

    Helpful?
    Response from fidelizacion2017, Director de Relaciones con Clientes at EL Sueno Hotel & Spa

    We are pleased to read such positive comments as yours, it is an honor for us to have chosen "El Sueño Hotel & Spa" to make your stay more comfortable and enjoyable. We tell you that our team is trained to always be an excellent...More

    Reviewed 11 February 2017

    El Sueno was perfect for us.........>Upscale, Mexican modern, with a great restaurant. Fine dining is a petite room with magnificent chandeliers. Walking distance to many museums and the Zocolo, and other interesting places to go.More

    Helpful?
    Response from fidelizacion2017, Director de Relaciones con Clientes at EL Sueno Hotel & Spa

    It is a pleasure for us to know that your stay with us has been truly pleasurable. All our rooms have a special finish and a dreamer's name that adds a lot to the world culture. Always trying to maintain a modern touch for all...More

    Reviewed 8 February 2017

    We were staying in a not great hotel in Mexico City and not having a great time, so we decided to try Puebla and found this hotel as a deal on a travel website. We ended up with the rooftop suite and an included breakfast...More

    Helpful?
    Response from fidelizacion2017, Director de Relaciones con Clientes at EL Sueno Hotel & Spa

    Dear Mr. Jeff First of all we want to thank you for your kind words that refer to the hotel and our staff. We are extremely pleased to know that you chose the city of Puebla to enjoy your stay. The Miroslava room in which...More

    Casareyna Hotel
    725 reviews
    #1 of 96 hotels in Puebla
     
    NH Puebla Centro Historico
    943 reviews
    #8 of 96 hotels in Puebla
     
    Nueva Luna Hotel Boutique Spa
    44 reviews
    #20 of 96 hotels in Puebla
     
    Casona Maria
    165 reviews
    #6 of 96 hotels in Puebla
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Concierge
    • Multilingual Staff
    • Shuttle Bus Service
    • Breakfast included
    • Dry Cleaning
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • USD 83 - USD 184 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Romantic Hotel in Puebla
    • #5 Spa Hotel in Puebla
    • #7 Luxury Hotel in Puebla
    • #14 Business Hotel in Puebla
    Photos
    Traveller (173)
    Room & Suite (56)
    Dining (13)
    Pool & Beach (6)
    Nearby
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Kellsson
    Hello, does the hotel have a gym?
    16 January 2017|
    Answer Show all 2 answers
    Response from fidelizacion2017 | Property representative |
    Dear Mr/Mrs. Kellson: Thank you for your interest on our facilities. Unfortunately, our gym is currently being renewed and improved for our customers' benefit and satisfaction. There's no telling when it will be available... More
    0
    Votes
    Google Translation
    ellenziegler
    I am looking forward to staying at El Sueno Hotel and Spa, but I am disappointed that I have been charged the full amount of my stay by credit card six weeks before arriving. This seems quite unfair and unusual as well. I am a frequent traveler and have never run into this policy. I'd be interested in hearing the hotel's response. Looking forward to more information. Ellen Z, Seattle
    30 November 2014|
    Answer Show all 2 answers
    Response from HotelPuebla | Property representative |
    Dear Miss Ellen, thank you for you preference towards our services. When you book a room with us, we only ask for a credit card number as a warranty, but you can choose your payment method at the moment of your arrival. We... More
    0
    Votes
    Google Translation
    mpapier
    Hello! We will be in Puebla for one week later this month though we are not staying at this hotel. I am curious about your spa treatments\pricing. Is it possible to book a package and see pricing online? Thank you so much! Also, is there any English speaking staff at this facility. Thank you!
    11 November 2014|
    Answer Show all 2 answers
    Response from HotelPuebla | Property representative |
    Dear mpapier, thank you for your interest in our facilities and services. Of course we have English speaking staff! You don't have to worry about communication at all. And regarding our Spa services, we have a huge variety... More
    0
    Votes
    Google Translation
    Room Tips
    "dont book here"
    Read review
    "we stayed at Isadora and it was comfortable and quiet since it was in the second floor, I recommend second..."
    Read review
    "Not sure about the direct hotel rate, but there seem to be lots of online deals"
    Read review
    "rooms in the lower floor are easier to access for the elderly."
    Read review