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EL Sueno Hotel & Spa

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#13 of 95 Hotels in Puebla
Certificate of Excellence
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EL Sueno Hotel & Spa
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258 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Santiago Atitlan
Reviewed 16 October 2016

Booked online and upon entering, everything looked better than the pictures. Very comfortable room. Cool architecture on a couple of adjoining historical buildings. Roof top or lower level dining--inventive and tasty Mexican nouvelle. I had a great massage. Very helpful staff. We left something in the safe and drove to San Miguel de Allende before e noticed it. They sent...

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Helpful?
Thank DJGSant
Management response:

Dear Sant first of all I would like to thank you for your time, is a great pleasure to knowthat you liked to stay with us. It is of great satisfaction that our staff attended him at all times, thanks to views as yours allow us to grow day by day. as you mention all the rooms to others to...

Greater Manchester, United Kingdom
Reviewed 26 September 2016

The location is central, easy to walk around many attractions. The hotels itself is very nice (facilities and decoration). Service needs improving; breakfast items we ordered were not delivered. The hotels states it is for adults only ... not true, children were staying in the hotel. Also stated no pets; again, not true, a small dog was in the hotel....

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Helpful?
Thank Anne H
Management response:

Appreciable Anne let us start thanking him for taking his time and share with us your opinions, comments like yours help us to improve day by day. As you mentioned one of our features is the closeness that we have different tourist places of interest, we are pleased to know that our facilities have been to his liking. On the...

Cordoba, Mexico
Reviewed 15 September 2016

An Old house was renovated to accommodate a designer hotel. The concept of the place is attractive, the beds comfortable and the room also but to a point, ours faced one of the patios where they have tables, and it felt uncomfortably close and a bit noisy. We had trouble because the TV was not properly connected and it took...

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Helpful?
Thank Baltasar S
Management response:

Dear Baltasar thank you very much for sharing your time and let us know your experience with us. comments like yours allow us to get better every day. Legend has it that, Fray Julián Garcés, had a dream, walking and looking for the place where you found the promised city"host a beautiful Orchard which was built by the feather falls...

Mexico City, Mexico
Reviewed 30 August 2016 via mobile

It is not cummon to find every aspect in a stay perfect. Location, decoration, staff. Even the concept it's great, each room is about a mexican diva, you'll find the history of the name of your suite. The food very creative. Don't miss the temazcal Cesar will take you to another level of peace and relax.

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Helpful?
Thank pedro w
Management response:

Appreciable Peter thank you for sharing your kind words with us, fills us with great satisfaction knowing that you enjoyed your stay and our facilities and more to knowledge that could enjoy our wonderful Temazcal with one of the best therapists who are part of this great team work. We hope to decide to visit us again and vulva live...

Reviewed 28 July 2016 via mobile

The hotel is very close to many interesting places in Puebla. El Sueno hotel is very clean, the rooms were roomy enough and it has beautiful landscapes. Everybody who worked at the hotel was very helpful. The one thing I didn't like was that the room did not have an extra lock inside, also it was a bit dark. I...

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Helpful?
Thank Rosa Z
Management response:

Appreciable Rosa, let me start by thanking for his significant words, for comments like yours is that we are improving day by day. Indeed as you mention it to our location in the Center historical makes it easy for us to visit different tourist places of interest, on the other hand is great satisfaction knowing that our team assisted it...

Monterrey, Mexico
Reviewed 4 July 2016

Located within walking distance of almost all Puebla historic center attractions, El Sueño offers tasteful and well decorated rooms. Good breakfast and excellent friendly service and staff. However our room had a few design flaws; no drawers, limited closet space and the toilet had no enclosure. The bed was very comfortable with great sheets

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Helpful?
Thank Viaticatus
Management response:

Dear Viaticatus: On behalf of the Hotel el Sueño+ spa, I would like to express my gratitude for sharing this review. Our mission is to offer the best service to each one of our guests. Our building dates from the XVII century, we have 20 rooms each one with a different decor and inspired by our 20 “dreamers” and as...

Reviewed 23 June 2016

El Sueño - The Dream - is conveniently located near the center of Puebla City. It is the kind of hotel y like to stay, because it exceeds expectations. The 20 rooms are exquisitely decorated in a thematic way. Each has his own representation of a historic lady of a different state in Mexico. Beautiful. What can I say about...

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Helpful?
Thank XIXIM
Management response:

Dear XIXIM: On behalf of the El Sueño Hotel & Spa, I would like to express my gratitude for sharing this review. it is very important for our hotel to receive the feedback of our guests, in order to take measures to improve our services when needed We are glad to read that your stay with us was amazing! As...

Chicago
Reviewed 19 May 2016

It has taken a while for me to write this review since I am a new mom and finding time to my self has been a bit harder than before. My husband and I visited El Sueno last July and we stayed at El Sueno for 13 days. This was a very different experience from my last one since last...

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Helpful?
Thank Cris P
Buenos Aires, Argentina
Reviewed 18 April 2016

I'd never been to Puebla before, so chose El Sueño based off Booking and Trip Advisor reviews. I think the hotel would have been good, but the particular room I was assigned was extremely dark, stuffy and without natural light. I stayed in the Tina room on the bottom floor. The only window was a frosted 12x12 inches and looked...

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1Thank BuenosAiresFoodie
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear BuenosAiresFoodie: I would like to begin by thanking you for sharing your experience with us, and also for having chosen our Hotel as your lodging option during your stay in Puebla. We are sad to read that your room it was not what you expected. We have 20 rooms, each decorated in a different and special way inspired by...

Mexico City, Mexico
Reviewed 24 February 2016

We visit the hotel during a weekend and was the best experience we had. The hospitality and service of the hotel was excellent. The spa is amazing and the massages were the best. At the time we were there the breakfast were included and were real gourmet breakfast that were delicious. It is located strategically in the downtown so you...

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Helpful?
Thank ALFONSO R
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Mr. Alfonso R. We really appreciate the time for your kind words. It is a pleasure to know we met all your expectatives. It is really motivating when our guests let us know they had a great experience with us. As you said, we are located very close to the main square (Zocalo) and we are near to so...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about EL Sueno Hotel & Spa

Address: 9 Oriente No 12, Puebla 72500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $95 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — EL Sueno Hotel & Spa 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
El Sueno Hotel
Hotel Style:
#4 Spa Hotel in Puebla
#4 Romantic Hotel in Puebla
#6 Luxury Hotel in Puebla
#14 Business Hotel in Puebla
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Questions & Answers

Here's what travellers have asked, with answers from EL Sueno Hotel & Spa staff and other travellers.
5 questions
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Questions? Get answers from EL Sueno Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the entrance ...”
 of 5 bubbles baltasars2013, 15 Sep 2016 | Read review
“Choose a room far from the entrance and the main street, they should be less noisy.”
 of 5 bubbles Viaticatus, 3 Jul 2016 | Read review
“Any room is exquisite.”
 of 5 bubbles XIXIM, 22 Jun 2016 | Read review
“All rooms have sound proof windows and doors! Amazing!”
  • Entrance to Tina
  • Lovely Tina room
  • Our View from our room Tina
 of 5 bubbles ChrisJ65, 18 May 2016 | Read review
“Choose a room at another hotel”
 of 5 bubbles 498SallyS, 14 Nov 2015 | Read review
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