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Marriott Puebla Hotel Meson del Angel

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#15 of 95 Hotels in Puebla
Certificate of Excellence
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Marriott Puebla Hotel Meson del Angel
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308 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Grapevine, Texas
Reviewed 2 days ago NEW

Marriot has a nice hotel in Puebla with ample facilities and many rooms. The room service and main restaurants are what you would expect for this hotel chain. The signature meat restaurant however was below expectations and did not provide me either a good meal nor a positive customer experience. However, my true complaint with my two week stay at...

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Helpful?
Thank Bob G
MarriottPueblaHotel, Front Office Manager at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear Bob G Thank you for comments regarding your experience during your recent stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued contacting the Marriott Puebla Hotel regarding guests, like you, enables us to target problem areas and take the necessary actions...

Mumbai (Bombay), India
Reviewed 1 week ago

Beautiful hotel and the way the property is maintained is really impressive. I got to stay in the villa type rooms and it was beautiful view and top notch service was provided. Room was amazingly good and the hotel grounds were beautiful to walk through. Heated swimming pool outside . overall 3 nos across the property. Gym was good. they...

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Helpful?
Thank JeffreyVarghese
Reviewed 4 weeks ago

The employees at this hotel provide the best customer service I have ever seen. They treat you like family and will go above and beyond to make you feel comfortable and are enjoying your stay. The facility is very nice and provides a resort style feel.

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Helpful?
Thank Ethan W
Reviewed 15 December 2016 via mobile

Great hotel. Erick and Lorena have been very helpful. Erick was able to help setup my stay in Mexico City. I would recommend the hotel for any long stays. ............ Any help needed please ask for either one of them.

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Helpful?
Thank Phil S
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear. Phil S Thank you for sharing your experience at the Marriott Puebla Hotel Meson del Angel .We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. We will send your congratulations to Lorena and erick, who are very grateful and proud to know that they did a good...

Mexico City, Mexico
Reviewed 12 December 2016

This hotel is easy located along the highway Mexico-Veracruz. Do not take the elevated tollway because you will pass the exit. Fairly close to downtown Puebla, some 30 minutes from the luxury area called Angelopolis. I used my Marriot points for a 2 night stay. And I have to admit I was pleasantly surprised about the complex and the friendliness...

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Helpful?
Thank Fish_corner
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear Fish_corner Thank you for taking the time to share your experience at the Marriott Puebla Meson del Ange. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations, your feedback will be shared with the team to continue to inspire and motivate...

Mexico City, Mexico
Reviewed 12 December 2016

I stayed at this hotel on points, so I wasn't expecting much in the way of royal treatment. However, I visited on a weekend when there weren't many business travelers, so they upgraded my room and gave me access to an exclusive pool. The rooms were great, the exclusive pool was fantastic, and access to the executive lounge was a...

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Helpful?
Thank Sarah R
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear Sarah R Thank you for sharing your experience at the Marriott Puebla Hotel Meson del Angel. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. we hope you choose to stay with us again whenever your travel needs bring you back to Puebla Regards Edith Pérez Front...

Durham, North Carolina
Reviewed 4 December 2016

Visited the hotel on business in October 2016. The hotel has a nice reception area and two restaurants. The rooms are laid out in a large campus of buildings, most of which are two-story buildings. The main complaint I have is that the rooms are quite a walk from the main reception area and restaurants. This in some way is...

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Helpful?
Thank ioj27
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear ioj27 Thank you for sharing your experience at the Marriott Puebla Hotel Meson del Angel Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We hope to see you soon Regards Edith Pérez

Queretaro City, Mexico
Reviewed 1 December 2016

This is the second review I write about this hotel, and honestly believe they don't understand what service is. I arrive "early" to the hotel, at 1:00 PM, check in time is 3:00 PM, as usual, rooms was not ready, or so I was told. I explained I needed the room to work, the just told me check in time...

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Helpful?
Thank Nesterix1
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear Nesterix1 We appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Marriott Puebla for your future travel needs. The feedback we receive enables us to target problem areas and take the necessary actions to ensure similar situations can...

Plymouth, Michigan
Reviewed 12 November 2016

I stayed here one night. Initially I was frustrated with how big the property was. There are several buildings which impacts where you park your car, and if you even want to walk to your room from the lobby. The room was clean and comfortable, though it did look a little tired in some areas. I had the buffet for...

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Helpful?
Thank ead_angel
MarriottPueblaHotel, Front Office Manager at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear ead_angel Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Regards Edith Perez Front Office Manager

Reviewed 11 November 2016

When I check into a room the carpet is what I see 1st and it was awful. That ruins the whole stay. I have stayed in many hotels in Mexico and this one was poor to say at the best. I could not wait to get out of that room.

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Helpful?
Thank N6618DOricharde
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear N6618DOricharde I was disappointed to hear about your experience in our Hotel . With aspiration to always exceed our guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted an opportunity area for improvement that I have since shared with the house keeper who join me in offering their apologies for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Hotel Marriott Puebla is the place to be. Located at the main entrance of Puebla in the heart of the business area and only 10 minutes from the historic, gastronomic and entertainment district. An oasis for business & leisure travelers. Its striking Mexican style building is surrounded by 30,000 M2 of trees and exuberant gardens, ideal for strolling around or for any outdoor event such as weddings and group meetings. Its renovated Lobby is a space which allows guests to meet and work, enjoy a private moment, a casual meal or drink in its new lounge bar. Appreciate Puebla's famous gastronomy in La Fonda or be delighted in The Original Grill Prime Steak House our new specialty restaurant offering an exquisite Angus Steak's, all under the same roof. This luxury hotel, offers 2 heated swimming pools, 296 guest rooms including 70 executive level guest rooms and 11 comfortable suites with the fastest internet connection, selected bedding, blackout curtains and more are appointed for sublime comfort. ... more   less 

Additional Information about Marriott Puebla Hotel Meson del Angel

Address: Avenida Hermanos Serdan 807, Puebla 72116, Mexico (Formerly Marriott Puebla Hotel)
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $105 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott Puebla Hotel Meson del Angel 4*
Number of rooms: 296
Reservation Options:
TripAdvisor is proud to partner with Marriott, Travelocity, Hotel.de, Hotels.com and Booking.com so you can book your Marriott Puebla Hotel Meson del Angel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Puebla
Puebla Marriott
Hotel Style:
#6 Luxury Hotel in Puebla
#10 Business Hotel in Puebla
#11 Family Hotel in Puebla
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Questions & Answers

Here's what travellers have asked, with answers from Marriott Puebla Hotel Meson del Angel staff and other travellers.
2 questions
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Questions? Get answers from Marriott Puebla Hotel Meson del Angel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“New construction in the "tower" offers the most modern rooms.”
 of 5 bubbles O6590DAbobg, 17 Jan 2017 | Read review
“go for the villa type executive rooms . its cozy and beautiful”
 of 5 bubbles JeffreyVarghese, 11 Jan 2017 | Read review
“New 6 story tower offers best modern rooms”
  • view from 6th floor
 of 5 bubbles Fish_corner, 12 Dec 2016 | Read review
“Stay somewhere else, if you can”
 of 5 bubbles Nesterix1, 30 Nov 2016 | Read review
“Room was dirty.”
 of 5 bubbles N6618DOricharde, 10 Nov 2016 | Read review
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