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Marriott Puebla Hotel Meson del Angel

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#18 of 96 Hotels in Puebla
Certificate of Excellence
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1 room 2 adults 0 children
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Marriott Puebla Hotel Meson del Angel
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329 Reviews from our TripAdvisor Community

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Showing 131: English reviews
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Ariana, Tunisia
Reviewed 1 week ago

* Quality service at all levels: reception, guards, waiters, phone... Always helpful, always with the smile. (Special thanks to Erick and Ana at reception, and Gloria for the tasty omelettes). * Perfect breakfast and dinner delivered to room. * Confortable rooms. {Exception: showers not very handy in some rooms} * Great quality gym. Cons: * Location: close to industrial area,...

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Helpful?
Thank Taher B
Memphis, Tennessee
Reviewed 2 weeks ago

This hotel is comprised by a number of scattered buildings, some newer than others, and a tower. Except for the tower, the buildings do not have elevators. Pros: Nice outdoor settings, with clean swimming pools and extensive, well kept gardens Both restaurants (steak house and local flavors) have good food, are reasonably priced and have good service. The coffee bar...

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Helpful?
Thank Jose G
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear.Jose G Thank you for your comments regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced due to your stay in our hotel. It is our goal to consistently provide superior service and accommodations and your comments are very...

Reviewed 3 weeks ago

I travel to Puebla often and thoroughly enjoy staying at this hotel. It is consistently a very enjoyable experience to be surrounded by great people who go above and beyond to make md feel at home. Specifically the front desk concierge, Erick, is very accommodating and feels like a good friend who always takes care of me. I highly recommend...

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Helpful?
Thank Ethan W
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear Ethan W We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. I nice to hear Erick did a great job . We hope see you soon . Regards...

Grand Rapids, Michigan
Reviewed 3 weeks ago

This was a nice Marriott Hotel located fairly close the the Volkswagen Factory. It is a pretty large hotel set up in a multiple 3 story high complex, not a typical high rise hotel. The rooms further away can be a bit of a walk. The staff was extremely friendly. There was a nice breakfast buffet with a decent selection...

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Helpful?
Thank Dale F
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear Dale F Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Marriott Puebla Hotel was enjoyable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future Best Regards Edith Pèrez R. Front Office Manager

Reviewed 6 March 2017

This is a very solid four star hotel. Would definitely stay here again. Beautiful grounds and great staff. A bit far from Centro. Would be nice if the hotel offered a shuttle service or at least rented bicycles.

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Helpful?
Thank Steven R
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear Steven R Thank you for taking the time to share your experience with us . We are delighted that your stay with the Marriott Puebla Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. Regards Edith Pérez Ramírez Front Desk Manager

Freeport, Maine
Reviewed 27 February 2017

Nice hotel, safe. Stayed for work function. Rooms were clean and food was good. Only comment was that a room upgrade was offered then rescinded as a Marriott Gold Member thought it should be automatic. No comment was offered as to why.

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Helpful?
Thank Trvlvt
MarriottPueblaHotel, Front Office Manager at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear Trvlvt Thank you for your comments regarding your experience during your recent stay. I apologize for any inconvenience you may have experienced due to your stay in our hotel. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued contacting the Marriott Puebla...

Cancun, Mexico
Reviewed 3 February 2017

We've been to Puebla a few times and this was our first time at this hotel, we chose this one as a very last minute alternative and didn't disappoint. I must mention this property isn't centrally located, so if you plan to explore the zocalo area, cathedral and other interesting sights you'll need to take a taxi. It's likely that...

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Helpful?
Thank Ivan C
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear Ivan C Thank you for sharing your experience at the Marriott Puebla Hotel Meson del Angel , we are delighted that your stay with us was enjoyable . Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable.We truly appreciate you sharing your thoughts with us so that we may...

Puebla, Mexico
Reviewed 20 January 2017

I stayed until now the 7th time in the hotel. You are always welcome and the stuff is really polite. You feel to be at Home, they knowing your name and your preferences. Especially Erick from the reception is really great in this.

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Helpful?
Thank live20142017
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear live20142017 Thank you very much for your comments We have share your feed back with Erick , to motivate him to contnue deliver exceptional customer service . We hope to see you soon . Regards Edith Pérez Front Office Manager

Grapevine, Texas
Reviewed 17 January 2017

Marriot has a nice hotel in Puebla with ample facilities and many rooms. The room service and main restaurants are what you would expect for this hotel chain. The signature meat restaurant however was below expectations and did not provide me either a good meal nor a positive customer experience. However, my true complaint with my two week stay at...

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Helpful?
Thank Bob G
MarriottPueblaHotel, Front Office Manager at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear Bob G Thank you for comments regarding your experience during your recent stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued contacting the Marriott Puebla Hotel regarding guests, like you, enables us to target problem areas and take the necessary actions...

Mumbai (Bombay), India
Reviewed 12 January 2017

Beautiful hotel and the way the property is maintained is really impressive. I got to stay in the villa type rooms and it was beautiful view and top notch service was provided. Room was amazingly good and the hotel grounds were beautiful to walk through. Heated swimming pool outside . overall 3 nos across the property. Gym was good. they...

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Helpful?
Thank JeffreyVarghese
MarriottPueblaHotel, Director de Recepción at Marriott Puebla Hotel Meson del Angel, responded to this review

Dear JeffreyVarghese Thank you for taking the time to share your experience at Marriott Puebla Hotel Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Marriott Puebla Hotel Meson del Angel is the place to be in Puebla, Mexico. We are a top hotel in Puebla, located at the main entrance of the city in the heart of the business area and only 10 minutes from the historic, gastronomic and entertainment district. An oasis for business & leisure travelers. Its striking Mexican style building is surrounded by 30,000 M2 of trees and exuberant gardens, ideal for strolling around or for any outdoor event such as weddings and group meetings. Its renovated Lobby is a space which allows guests to meet and work, enjoy a private moment, a casual meal or drink in its new lounge bar. Appreciate Puebla's famous gastronomy in La Fonda or be delighted in The Original Grill Prime Steak House our new specialty restaurant offering an exquisite Angus Steak's, all under the same roof. This luxury hotel, offers 2 heated swimming pools, 296 guest rooms including 70 executive level guest rooms and 11 comfortable suites with the fastest internet connection, selected bedding, blackout curtains and more are appointed for sublime comfort. ... more   less 

Additional Information about Marriott Puebla Hotel Meson del Angel

Address: Avenida Hermanos Serdan 807 | Fracc. La Fuentes, Puebla 72116, Mexico (Formerly Marriott Puebla Hotel)
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $104 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott Puebla Hotel Meson del Angel 4*
Number of rooms: 296
Reservation Options:
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Also Known As:
Marriott Puebla
Puebla Marriott
Hotel Style:
#7 Luxury Hotel in Puebla
#10 Business Hotel in Puebla
#11 Family Hotel in Puebla
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Questions & Answers

Here's what travellers have asked, with answers from Marriott Puebla Hotel Meson del Angel staff and other travellers.
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Questions? Get answers from Marriott Puebla Hotel Meson del Angel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even if you have Marriott/SPG elite status, avoid the elite/executive rooms”
JoseG796, 10 Apr 2017 | Read review
“Unless you want the patio, I would ask for a second or 3rd story room.”
3DaleF, 3 Apr 2017 | Read review
“At the time of our visit you could upgrade to club level for $20.00 per night”
ivancK2723ZM, 2 Feb 2017 | Read review
“The rooms in the new Building are more modern, but the others have a great view on the park with the pool”
live20142017, 19 Jan 2017 | Read review
“New construction in the "tower" offers the most modern rooms.”
O6590DAbobg, 17 Jan 2017 | Read review
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